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call center design

We like to have a system where we want our agents to be able to answer their calls directly in the system, which means that they must be able to answer calls, mute calls, transfer calls both blind and where you talk with the person you transfer to and they must be able to put their phone on DND via WebRTC.

When an agent goes online, on DND or on another status, then a message must be put on our internal status wall.

The agents are divided into 2 groups international and local, if an agent has her phone on DND, work relate WC or break and another person in the same group wants to have one of these 3 statuses, then this agent must be warned that another agent is already on XX, and the new agent must confirm twice, if they want to change their status to one of these.

It must be possible to see exactly how many hours an agent has been on the individual statuses via webRTCs interface.

The statuses we want are Online, DND, WC, break, off, and holiday.

All of the queues must have an online agent all weekdays 8-22 and Saturday and Sunday 9-18 Danish time, if all of the agents are on a status where they do not receive calls within the opening hours, then an alert e-mail must be sent and 2 on-call numbers must be dialed up and receive an alert message. It must be possible to change the opening hours in the system for an individual day (e.g. a holiday) or more permanently.

When transferring, it must be possible to click directly on the number agent want to transfer a call to directly in our system via the browser.

Please quote your best price and shortest time, the project need to start ASP, only serious bids please

Kemahiran: Asterisk PBX, HTML, Javascript, PHP, VoIP

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Tentang Majikan:
( 1 ulasan ) Mariupol, Ukraine

ID Projek: #17637161

19 pekerja bebas membida secara purata $939 untuk pekerjaan ini

drupaltonic

Hi, hope you are good. We have read the description and we understand your [login to view URL] have all the skills which are required for your project. Our techie geeks are highly skilled in web development and designing. Lagi

$555 USD dalam 10 hari
(128 Ulasan)
8.6
phpdeveloper100

Hi We have detailed 5+ years experience of using CRM with asterisk,queuelog,ami actions using websockets and sip setup,we have detailed expeirence of handling their logins starts,break stats,wrapup time ,hang up time, Lagi

$1786 USD dalam 10 hari
(75 Ulasan)
7.3
ngxperts

Hi, I have done quite a few webRTC related voip call projects, I will integrate this WebRTC with asterisk and do the project using javascript and bootstrap, kindly let me know if we can discuss details of the projec Lagi

$750 USD dalam 15 hari
(57 Ulasan)
6.7
abusayed2004

I can do it, I have 9 years of linux and voip experience and I am a digium certified, I am sure I can do it thanks

$1666 USD dalam 30 hari
(55 Ulasan)
5.8
iKcon

Hello. We are Team iKcon. We have been dealing with Call Centeric Solution from past 7 years. We have reviewed your requirements, our solution will fulfill all the requirements which you are looking for. For m Lagi

$888 USD dalam 10 hari
(26 Ulasan)
5.5
humrobo

Hi, Hope you doing well sir, I go through your message in given below. I make sure you that i can help you to design call center project as well better for you , Well i make sure you i can finalized this Lagi

$555 USD dalam 10 hari
(31 Ulasan)
5.7
mukeshpalyashco

Hello I have gone through the complete details and understood the functionality(Status) you want me to develop. I have huge experience of working on WebRTC related project. About my Skills , I have knowledge o Lagi

$833 USD dalam 12 hari
(31 Ulasan)
6.0
tangramua

Hi, my name is Oleksii. After reviewing your request, I am ready to help you to create a call system. Could you please describe more details about your project? I have 15 years’ experience in System Administration Lagi

$1000 USD dalam 10 hari
(14 Ulasan)
5.3
amitmishra2u

Hi, I have gone through your project ("Call center design") requirements and found myself as a best available freelancer for this project. We have developed a big call center management system in past so we can do q Lagi

$1500 USD dalam 10 hari
(4 Ulasan)
5.1
dunitech

Hey There !! We have seen the job post of yours and very interested to start work with you as we have delivered out the similar kind of projects and we completely understand the subject of yours and what is requir Lagi

$555 USD dalam 10 hari
(4 Ulasan)
4.4
paramjeet0750

Hi We EXPERT in call center design and all websites and i have a 5 years Experice I'm a PHP advanced developer, a Wordpress Guru and can work with any other CMS and frameworks. I see your requirements so that Lagi

$1666 USD dalam 30 hari
(1 Ulasan)
3.7
wang1986

Dear sir! Thanks for your posting job! I am a 8+ years experienced senior web developer who has been focusing on Web development. Specially I developed Web UI of device for configuration. Please feel free to look Lagi

$555 USD dalam 10 hari
(10 Ulasan)
3.6
naishodayo

hello,sir. I'm a professional programmer with 9 years of experience. I've already done this kind of project before. If you award me, I'll implement all of your requirements in a short time. call center design Asteri Lagi

$555 USD dalam 4 hari
(1 Ulasan)
3.4
superbpartner

Dear sir, I'm sure that I can complete your project 'call center design' as soon as possible. I am senior software developer and always provide fast service. I promise a high quality and punctual work. Please try me! : Lagi

$555 USD dalam 4 hari
(8 Ulasan)
3.4
GlobalServicesWO

Hi there, Thanks for sharing your requirement, Hi greetings of the day I am a Experienced Developer based in kolkata, India. My experience revolves around development of web and mobile applications, E commerce websi Lagi

$250 USD dalam 10 hari
(4 Ulasan)
3.2
saubhagyamweb

Hello, We're SAUBHAGYAM, a Web and Mobile App development company based in India. Portfolio: [login to view URL] We've industry proven expertise in developing trendy, innovative website and mobile app for IO Lagi

$444 USD dalam 30 hari
(2 Ulasan)
2.6
Purembap

Realistically at the most reasonable price I’m offering , me and my team can design it according to the way you want it in a reasonable amount of time. I worked as a Senior Developer in Wordpress for more than 5 years Lagi

$1500 USD dalam 10 hari
(0 Ulasan)
1.6
kamleshp507

hey sir i want do do this work in your requirement

$1111 USD dalam sehari
(0 Ulasan)
0.0
adeeladeel1234

Hi As per your requirements we have solution according to your requirements as we already have implemented a call center for payment collections of more than 20 caller agents with lates gsm and voip technologies .Plea Lagi

$1111 USD dalam 4 hari
(0 Ulasan)
0.0