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Callcenter application Multilanguage

well mostly what i need are different reports of datas and agent reports. I will write a software that we already use with description. the application that we use they use Asterisk app for this but dont ask how :)

Outbound:

-Realtime Monitor - here we can see the agents realtime

-Scoreboard - Overview of top 10 agents

-Manage Dialer - Here i can give a boost to dialer & and the list what i have imported, i can choos to call randomize or begin with the oldest data or with the new imported data etc.

-Manage Resultcodes - I can add here a resultcode to any projects what i have selected.

-Search Records - I can find here any record in the database per project.

-Search CDR - with the phone number i can see a record when its called and how many time its called by the dialer.

-Download Recordings - I can download here records from the server.

-Recordings - i can listen here the whole conversation and even edit the resultcode of this client (what i mean with edit is example: From sale i can set it to Negative or canceled)

Inbound:

-Inbound Monitor - I can see here who is calling for the inbound but i can see this agents also in outbound real time monitor. only in inbound monitor can i see the inbound agents.

-Allow Incoming Line - I can choose here which project to allow the inbound and choose the agent who can get only the inbounds

-Sevice Level Report

Manage Projects:

-Manage Projects - Building projects, setting up Phone Number, Selecting the dialer like, Predictive Dialer, Preview Dialer, setting up the country code for phone numbers, Auto Recording, Durability Records in Days

-Overview Data - See the Imported Data Per Project

-Import Data - Importing and deduplicating data and its not importing de duplicates but option to export the duplicates

-Export Data - Exporting the sales or choosen resultcodes with many filters... i can show this later with images or teamviewer

-Delete Data - i can import data and the system only reads the data, and i can select headers from the file and database and say, if the phone number excist then set all to resultcode: Sale.

-Update Imported Data - I can update the updated phone number by selecting the headers of the file and DB and updating the list into the DB

-BlackList (Do Not Call)

-Deduplicate Blacklist - Reading the file and exports the file that does not excist in BlackList

Manage Callcenter:

-Email Templates - Each campaign can add a mail template and in this section they can set up the mail adres and the email template that has to be send, but the mail template can also be personalised

-SMS Templates - MessageBird via API

-Script Editor - Here we can make the scripts and add almost any option with HTML/PHP but the resultcodes must be selected in this Script Editor. when the script is done, you can select this script in "Manage Projects"

-Script Player - We can play the project without log in in the user account

Manage Agents:

-Add/Edit Accounts - adding account and selecting permissions

-Account Permissions - example Coaches are only enable to see the real time monitor and agent reports

-Accounts - here we can view the deleted users and the whole information that is imported when we did make the account

-Add Projects - i can even choose of the agent is allowed in a project or not, if not so the system will block and cant log in. but its every time automticaly allowed to all projects

-Agent Groups - i can add here agents in groep.. we have 4 callcenters in citys so we can add each agent in a group with the name of the citys

Reports:

-Logged In Time - i can see here the whole time they logged in

-Agent Hours - i can see which days the agent has logged in

-Resultcodes Report - here i can see between date filters and projects (each projects has different resultcodes) and see here like 77 voicemails 120 not interested

-CDR

-Batch Report - here i can see how good the imported data is.

Ex.

data A) 20 sales

Data B) 10 sales

-Agent Report

Settings:

-Sip Trunk

Kemahiran: Asterisk PBX, MySQL, PHP, Kejuruteraan Perisian

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Tentang Majikan:
( 0 ulasan ) Turkey

ID Projek: #17110476

33 pekerja bebas membida secara purata €3041 untuk pekerjaan ini

hiretechexperts

Hello, I have read the details specified , but need to ask some things. So can you please press Chat button to send a message whenever you have some time to discuss further. Now I am putting a placeholder bid amount a Lagi

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Cybermatrixsol

Hi, I have 10+ years in web designing & development with good experience in following skills. 1. HTML5 2. CSS,CSS 3 & LESS 3. JS (Angular JS, Backbone JS,React JS, node.js, expresss JS, Gulf JS) 4. Java Lagi

€2944 EUR dalam 60 hari
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binarycodersvw

[login to view URL] is not another automated bid like the ones you see around. I have read the description of your project and I am interested. I am a Visual Basic .NET programmer with 14 years experience(others say this too but Lagi

€3826 EUR dalam 30 hari
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iKcon

Hello. We are Team iKcon. We have been dealing with VoIP based products from past 7 years. We already have Call Centric Solution which can fulfill your requirements. For more information and demo you can messa Lagi

€2222 EUR dalam 30 hari
(25 Ulasan)
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point2solutions

Dear Client , Hope you are doing fabulous there !! Just a small introduction, I'm Pitu, ISO certified firm across to you,We are an India based company with an 8-year history of developing mobile apps and website Lagi

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acka3a5

Hello, we can do this for you. When can we discuss your project? Here are samples of work: [login to view URL] [login to view URL] [login to view URL] [login to view URL] [login to view URL] [login to view URL] Lagi

€2500 EUR dalam 30 hari
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auriclesoft09

Hi We are quite confident that we can accomplish the project as per your requirement. We read your requirement and you should go for any cloud based CRM software (Like SugarCRM, vTigerCRM, Zoho CRM etc). We have Lagi

€2650 EUR dalam 30 hari
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logicpowered

We are very interested in this project. I have read your above description and i think its well within our range to execute this is in a good time frame so would you be kind enough to message me so we can have a fast a Lagi

€2500 EUR dalam 30 hari
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KIPLIndia

Dear Client, I am well experienced in developing complex web applications and integrating third party APIs in websites. I have around 13 years of experience in this field. Can we have quick call to discuss your r Lagi

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samyotechit

Off-course, I can assist you on this. This is Amit Sharma on behalf of Samyotech Labs and I am contended to present my proposal for your valuable project. Our Approach:- We would initiate your project by providing Lagi

€3333 EUR dalam 30 hari
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bdmpankaj

Hi, Greetings! We are Codegente. We can develop the android app customized to your needs for your business. We have experienced Android developer with loads of experience in developing complex apps including school Lagi

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paulprabhakarand

Hi, This is Paul Devanesn has done [login to view URL] and [login to view URL] from IIT Madras. I am a tech savvy person, more than a decade I am developing and delivering applications on Java based technologies. I am a certified Java profess Lagi

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sphinxsolution

Hello, We are Sphinx Solutions, a rapidly growing software, mobile app development company. We create beautiful, innovative and productive websites, apps, web app for entrepreneurs & enterprises We have gone thro Lagi

€2500 EUR dalam 30 hari
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unikinfoways1

I have gone through your requirement and understood that you like to hire Expertise developer team to build Callcenter Multilanguage software. I got your concept and we can surely build the call center software as per Lagi

€2583 EUR dalam 25 hari
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Pankaj9982

Hello, This is Steve from DwebGuys Internet LLC. I have gone through your requirement in the overview and really interested to work with you on this project. Can we chat to discuss further? Looking forward Lagi

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€2500 EUR dalam 30 hari
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gkws

Dear Employer, My name is OM. I’ve read your brief and can see that you’d like to build mobile application for iOS and Android. We are having 7+ years of experience in designing and developing WEBSITES & MOBILE apps Lagi

€2500 EUR dalam 30 hari
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KGeorgy

Hi! How are you? So much thank you for your job posting. <Callcenter application Multilanguage>I am a senior developer on this kind of application project. After read on your project i could be happy with finding m Lagi

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girnarsoft

Hello Greetings from Girnarsoft! Thank you for posting the project. Have gone through your requirements and would like to work on this. I would like to update you that I have been working on the similar requi Lagi

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krishaweb

Greetings!! I am very thankful for this opportunity. It’s really exciting that we have similar kind of expertise and work experience. Our past work: Call center software: [login to view URL] Employee Lagi

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