We have a new dedicated server and we cannot send emails to [login to view URL] users.
We were in another dedicated server without any problems with hotmail before migrating to liquidweb 3 weeks ago and since then we have the following problem.
Lets say our domain name is [login to view URL]
- If a Hotmail user sends email to user@[login to view URL], the email is received without any problems
- If user@[login to view URL] replies to any email received from any Hotmail account, the email is received without any problems
- If user@[login to view URL] creates a new email to send to any Hotmail account, the email never gets delivered (we have checked the “Other” and “Junk” folders etc), UNLESS the recipient has user@[login to view URL] in their outlook contacts.
- user@[login to view URL] never receives a Mail Delivery Error.
- And even worse, from Web Host Manager (Mail Delivery Reports) the result shows as Accepted and the event as success so we don’t know that our email never reached the destination
WHAT WE HAVE TRIED SO FAR
- We have a valid, correct dkim and spf record. Checked with multiple tools
- We have checked outlook settings from where we send emails from user@[login to view URL] to any hotmail account and these are correct, using SSL and authenticating before sending email
- We have tried sending to the same Hotmail accounts from different domain names not on our dedicated server, and they go through ok
- We have tried sending from different domains to different Hotmail accounts and the problem is still there
- We have registered our IP with Microsoft’s JMRP and SNDS. Our IP is not listed as blocked
- We have a sender score of 99
- Our sending volume from our dedicated server is very low
- Our IP is not blocked in any major blacklist
- There is no spam on the server, and the mailserver works fine- We have opened tickets with microsoft and their reply "We have re-investigated i do not see anything offhand with the IP's (......) and we do not find any [login to view URL] deliverability issue with it. As per our research, this IP is currently not under any active block lists from our end."
[login to view URL]
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Hotmail mails delivery Relevant Skills and Experience Linux, system admin for more than 15 years Proposed Milestones €250 EUR - Hotmail mails delivery Do you have root access to your server?.
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I'm a Microsoft IT PRO, I already had this problem on clients. I can help you. Relevant Skills and Experience Mail Server, Span, Proposed Milestones €344 EUR - Verification and fix this issue