I am planning on offering astrological services online to clients via our website build on wordpress. There is a specific features that needs to be custom built in the form a plugin , that should have certain setting flexibility.
We need a click to call & a click to chat plugin, which would enable a visitor to directly connect to our agents, live at the given time. All calls and chats will have a per minute charge that would vary ( Need this in setting flexibility ) on agent to agent basis. Call & Chat charges should deduct from their website wallet (Like tera wallet ).
All calls & chats needs to be recorded & stored in a cloud storage.
Setting flexibility required -
1) Adding, Removing or changing an agent.
2) Increasing or decreasing any agent's per minute charges.
3) Status of each agents should be visible on frontend. ( Like Busy, Available, Offline).
4) Agents will be added as contributors, and should be able to access calls & msgs once they login on wordpress mobile app with contributor's login credentials.
A screenshot of the desired functionality is attached for better understanding.