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Occasional PayPal transactions not registering in our websites admin system - despite money being received ok!! -- 2

IMPORTANT: We will likely not be available to start work with you on this until Tuesday of next week when we have a full day available. But please bid as usual and we will accept one coder for the job. But please remember we will have limited time to input until Tuesday. Thank you!

Our website is: [login to view URL] (custom php)

Ok, so we both give free access, and also sell access to videos on our website. Here is an example of a video we sell access to: [login to view URL]

When someone buys a video it takes them through to PayPal and they complete PayPal checkout, and then it returns back to our website with a thank you page, which then automatically redirects the user back to the video they purchased so they can watch it straight away.

Now, the issue is when the user finishes PayPal checkout and it comes back to our website...

We get around 1 in 5 (approx, it is random!) purchases that fails. The money is taken successfully by PayPal, but the sale is not registered on our admin system and so the user cannot view the video they paid for. This has caused us many issues (bad customer experience!)

I asked the previous coder about this. He explained that this is happening because sometimes the transaction is reported back by PayPal as Complete, in which case everything works 100% ok...

And sometimes the transaction is Pending, in which case the money is taken and the sale is not recorded in admin.

Now, we're fairly certain we know why this is likely happening (but this is not 100% certain and needs further investigation!)...

I believe that the Thank You page may be ending too early, i.e. not waiting until PayPal has given it's full confirmation that the payment is good. And so sometimes the transaction does not complete in time, as the Thank You page has an auto-redirect that takes the user to the video page after X number of seconds.

The old coder I'm sure sourced the work out, so he does not understand it all 100% either, which does not help. But he could see most transactions reporting back as COMPLETE from PayPal, and the occasional one as PENDING (which would not show as a sale in our admin).

However, the money was ALWAYS charged successfully with PayPal.

So I do not think it is a PayPal issue, I think our website is either not allowing enough time, or otherwise our website is not waiting until the COMPLETE status is received before moving on (both are basically the same thing I guess!)

So there needs some investigation and then behaviour adjustment so our website does not move forward before the COMPLETE status is successfully received from PayPal and details registered into our db (admin system).

Kemahiran: PHP, JavaScript, Reka Bentuk Laman Web, API PayPal, HTML

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Tentang Majikan:
( 13 ulasan ) Welshpool, United Kingdom

ID Projek: #27508085

15 pekerja bebas membida secara purata $194 untuk pekerjaan ini

(191 Ulasan)
8.3
dbuglab

*** BEST WORK WITH REASONABLE PRICE *** *** PAYPAL ISSUE SOLVE GUARANTEED!! *** Hello, Hope you are doing Great!! *** I CAN SURELY HELP YOU IN PAYMENT GATEWAY ISSUE!! *** I am Development/ Designing Specialist Lagi

$140 USD dalam 7 hari
(264 Ulasan)
7.8
(493 Ulasan)
7.8
AltiuseCreaton

Hi, I can fix your paypal transaction issue on registering in admin panel issue. Let me know when you here to discuss more in detailed about Job. I am having 10 years experience on web development. You can check my Lagi

$300 USD dalam 3 hari
(122 Ulasan)
7.4
gauravgargcs

hello, i have a 8+ year experience for website designing and development , i understand your project requirement , i can do your work , please come on chat so we can discuss more about your work , thank you Gaurav D.

$250 USD dalam 7 hari
(112 Ulasan)
7.0
dreamzlive

Hi there, I checked your requirement and I can do my best to fulfill your requirement. We are team of skilled professionals. We are delivering on time quality service to our clients since 9+ years in IT industry. My yo Lagi

$200 USD dalam 7 hari
(21 Ulasan)
4.8
FredrickSykes

Thanks for your job posting I just read your job posting and your job catches my eye. I am professional web developer with skills including PayPal API, JavaScript, HTML, PHP and Website Design. My deep experience incl Lagi

$100 USD dalam 4 hari
(4 Ulasan)
4.1
Rabailshah1989

Hi, Being an experienced Developer having 8 years of experience, I can assist you in building these Important Features: -Content management capabilities -Promotion and discount code tools -An easy-to-use checkout -Repo Lagi

$250 USD dalam 5 hari
(7 Ulasan)
4.3
(6 Ulasan)
4.2
mayankinnovative

Dear Client, We are expertise in php, core php, CMS, HTML5, CSS3, bootstrap, WordPress, OpenCart, Magento, PSD to HTML, Angular JS, Node JS photoshop, OPencart, Codeignitor, Laravel and many other technologies. We have Lagi

$250 USD dalam 7 hari
(102 Ulasan)
4.7
valerredks

----------------------I can do it in Tueday morning.-------------------------------- Hello, I have read your spec. And I realized solving the problem that does not show the video for paid customers. I have rich experi Lagi

$200 USD dalam 3 hari
(8 Ulasan)
3.4
nikolaytoplev

Wow! This job is an ideal match for my skills and experience. I have much experience of implementing software requirements, especially for web sites on high level. I am sure you will be fully satisfied with my work. Th Lagi

$150 USD dalam 7 hari
(7 Ulasan)
2.7
romansydorenko07

Hello mmauniverse ,I can do it you hope in your timeline. I have good experience with paypal I am professional Web developer with a lot of experience and perfect knowlege for web developing. Such as Python, Wordpress Lagi

$140 USD dalam 7 hari
(2 Ulasan)
1.6
Arkadyreact

✨✨✨??⭐⭐⭐ Dear customers ⭐⭐⭐??✨✨✨PAYPAL, error loading your site We sincerely wish you the health, commercial activities and life of Covid-19. I have understood your requirements and the flaws of your site. I am ready t Lagi

$200 USD dalam 5 hari
(1 Ulasan)
1.6
jslabnl

Little bit late, and probably you already got the right reply, anyway: Pending transaction means that PayPal is investigating and the transaction is not approved and could be reversed Investigation is not immediate: us Lagi

$250 USD dalam sehari
(0 Ulasan)
0.0