Receive incoming calls from customers and installation sub-contractors.
Handle customer complaints and installation complications as they arise.
Coordinate with department scheduler and customers to secure installation dates.
Receive orders from customers via phone, email, fax and from sale representatives
Review orders for accuracy and completion.
Process received orders into computer database.
Check inventory for product availability & inform customers of shipping dates and any possible delays.
Contact customers to inform them when materials have been received and schedule installation or delivery of materials accordingly.
Check customer accounts for credit and outstanding payments, notify credit department of any delinquencies.
Update template prices, products, contact information, etc.
Email and/or fax daily work orders to installation crews.