If anyone has already the platform we will prefer to buy that. I outline below just the brief functions needed for the project:
Providing customers the ability to access the information they need, how and when they want it. Whether it’s simple account information, status of a request, documentation or Downloads with stats.
Learning Management Solution (LMS) provides customers with a wide variety of on-demand training materials in a user-friendly, mobile-enabled, interactive environment.
Information on demand
To find the information for common questions, multiple types of knowledge resources can easily be set up; knowledge base, FAQs, announcements.
Provide a customer-facing help desk where customers can submit Help Tickets and open cases that support staff can quickly access, update, and resolve.
Gain insights in customer satisfaction metrics with reports and dashboards. Whether its engagement or resource usage, to track any data for current status.
Document Management and Resources
Better access to resources by sharing and storing documents, files and video in one secure, mobile-friendly location. Customers can search for resources, view in-line or download.