Closed

SLA Ticket..

First Customization requirement :

Calculate the value of the Grace Period within the working Business hours both defined in the specific SLA. The Grace Period is fundamental to calculate the correct due date. The Due Date derives from the Grace Period.

1. Example SLA = 8 hrs Business hours Monday thru Friday 9:00 – 18:00

Ticket opening time 16:00 pm on Monday

Due Date Calculation based on the above SLA.

Grace Period = 8 hrs

Monday running time to Due Date 16 – 18 (closed of Business Day) 2 hours accrued

Tuesday opening time 9:00 (6 hours from 9:00 am ) another 6 hours (2+6 = 8 hours Grace Period)

= Due Date Tuesday at 15:00 (this is the correct due take taking into consideration both the grace period and the working business hours defined in the SLA

2. Example SLA = 48 hrs Business Hours M – F (24 hrs working day) Days off Saturday and Sunday

Ticket opening time 9 am on Friday

Due date Calculation based on the above SLA

Friday 9 am – Tuesday 9 am (48 hours) based on SLA Business working hours

Second requirement:

When the STATUS of the ticket is in the PENDING STATE the system should stop counting time to expiry and the Due Date should update accordingly.

Example based on the example n. 1 above

1. Example SLA = 8 hrs Business hours Monday thru Friday 9:00 – 18:00

Ticket opening time 16:00 pm on Monday

Ticket updated in STATUS Pending at 17:00 for 2 hours.

New Due date calculated based on the above Tuesday at 17:00.

Monday 16:00 – 17:00 1 hour accrued

Status pending at 17:00 for 2 hours (1 hour until closed of business day Monday)

Tuesday 1 hours status pending (9:00 – 10:00) = 2 hours status pending

System updates Due Date to Tuesday at 17:00 (10:00 – 17:00) the 7 hours remaining to expiry ...

Kemahiran: HTML, Javascript, MySQL, PHP

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Tentang Majikan:
( 16 ulasan ) karachi, Pakistan

ID Projek: #16052946

6 pekerja bebas membida secara purata $177 untuk pekerjaan ini

raiakanksha49

We already had done something like this before As i saw your project description i can assure you that your project will be completed on time. Relevant Skills and Experience 10 year exp in php Proposed Milestones Lagi

$244 CAD dalam 5 hari
(56 Ulasan)
6.3
$155 CAD dalam 3 hari
(13 Ulasan)
4.9
rkwst

RK Websoft Technologies is a software designing and development Team. We are having very experience, enthusiastic and talented team with more than 5 years of experience. Relevant Skills and Experience http://earnnow.r Lagi

$221 CAD dalam 6 hari
(12 Ulasan)
4.6
$155 CAD dalam 2 hari
(18 Ulasan)
3.9
$133 CAD dalam 2 hari
(4 Ulasan)
2.5
Dewan143

I can help you in this project .SLA Ticket.. Relevant Skills and Experience HTML, Javascript, MySQL, PHP. Proposed Milestones $155 CAD - SLA Ticket..

$155 CAD dalam 3 hari
(0 Ulasan)
0.0