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OS Ticket Configuration Help

Hi there,

I installed OS Ticket and made some basic configuration. However there are the following problems:

1. When emails are sent to support emails, tickets are not automatically created

2. If a (new) user creates a ticket on the website no "ticket opening" /"Confirmation" email is sent to them

3. If a user replies to a email (support ticekt) there are no updates visible in the system (not working)

Please help me understand and fix them. I´m aware these are simple and can be fixed in 5-10 min max.

Other optional tasks:

- Add other languages

- delete setup/install directory (../setup/) for security reasons.

Kemahiran: PHP, Sekuriti Web, Wordpress, MySQL

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Tentang Majikan:
( 5 ulasan ) Budapest, Hungary

ID Projek: #21344994

Dianugerahkan kepada:

andersman19

I have previously worked with this software, what version are you using of the ticket? What languages do you need to install?

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Hi, I have done this before but I have a few questions, can we chat please? I have 10 years of experience in Wordpress.

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solutionHDM

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emmasophie

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