Vicidial Customization and Rebranding PART 1

Looking for Rebranding Vicidial user interface including all agent screens, admin screens and error codes. All clickable menus has to be redesigned and re interpreted by a menu driven UI with color combination Orange , white and black only ( with different shades of these colors as required)

Additional functions and menu items required are listed below

-Need a menu item called About which displays the following

• Help - Link to user manual pdf

• Software Version and manufacturer details

Need a menu item to do the following

1. Backup database

-Complete backup/* this will take back up of entire database of my product*/

-Scheduled backup/Automatic backup /* this will take the backup automatically in a scheduled time and will overwrite the old backup file in the target folder*/

2. Restore database /*this will restore the DB from the backup file

ChanSpy app : Provide a UI option for the chan spy dial plan for admin users only which will provide the following functionality

• Listen to live voice calls

• Listen and record voice calls

• Schedule voice recording/* For an agent or number of agents or a campaign*/

• Listen recorded calls


end of part 1



In addition to the existing reports the following reports are also required by default

A. Agent reports/campaign/system

1. Real time reports and performance graphs

• Abandon Report(The Abandoned Call Report shows the total number of calls that were abandoned (cleared down by the incoming caller) because they would not wait any longer)

• Abandon IVR report(Report of the calls that abandoned by the customers before making any IVR choice)

• SLA Report(Reports based on the rule that we set(SLA) – If the agent puts that call on waiting for scheduled SLA time it will be transferred)

• Multi SLA Report(with more than one SLA)

• Park Report (customer waiting time that made by the agents)

• Digit Report(the digits pressed by customer in IVR session)

• Disposition Report (disposition disposed by agents)

• Pause report(break time taken by agents)

2. Historical reports and performance graphs

• Digit Pressed

• Abandon Report

• Abandon IVR report

• SLA report

• Multi SLA report

• Park Report

• Disposition Report

H. Area code breakdown reports: (for answered and lost calls)/*queuematrics*/

• Area code

• Number of calls

• Total calling time

• Average time per call (for taken calls)

• Average wait per call

• Average position at disconnection (for lost calls)

Quality Assurance Reports

/* Performance report calculation */

• Agent wise /* on the basis total time worked*/

• Campaign wise/* on the basis total time worked*/

• System wise/* on the basis total time worked*/

• Shift wise/*On the basis of shifts assigned to agents*/


end of Part 2


Start of Part 3

Ideally the whole thing has to be repackaged after rebranding as an iso or as ubuntu installable script + tar balls . In addition to rebranding I also need some additional reports

The whole project is subdivided into three parts

Part 1 Rebranding and addition of menu items for incoporating additional functionality

Part 2: Addition of reports

Part 3: Repackaging of final customised rebranded vicidial as in iso or installer

You have to for part1 and part2 and part 3 separately even though the description is given as same in all the three.

Budget per part is between 250 to 750 USD so a total project cost size is between 750 USD to 2000 USD.

Kemahiran: AJAX, Javascript, MySQL, Perl, PHP

Lihat lagi: vicidial admin, up part1, schedule agent, php, php codes pdf, need rebranding, need a manufacturer of my product, cost of making app, cost graphs, call disposition codes, call disposition, looking invest real estate india, looking experienced real estate virtual assistant, looking logo real estate letterhead business, customization vicidial interface, reports customization vicidial, real looking photo real, looking part time programmer, looking part time job sri lanka, vicidial customization

Tentang Majikan:
( 13 ulasan ) Hainault, United Kingdom

ID Projek: #10106160

6 pekerja bebas membida secara purata $633 untuk pekerjaan ini


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