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Vicidial Customization and Rebranding PART 1

Looking for Rebranding Vicidial user interface including all agent screens, admin screens and error codes. All clickable menus has to be redesigned and re interpreted by a menu driven UI with color combination Orange , white and black only ( with different shades of these colors as required)

Additional functions and menu items required are listed below

-Need a menu item called About which displays the following

• Help - Link to user manual pdf

• Software Version and manufacturer details

Need a menu item to do the following

1. Backup database

-Complete backup/* this will take back up of entire database of my product*/

-Scheduled backup/Automatic backup /* this will take the backup automatically in a scheduled time and will overwrite the old backup file in the target folder*/

2. Restore database /*this will restore the DB from the backup file

ChanSpy app : Provide a UI option for the chan spy dial plan for admin users only which will provide the following functionality

• Listen to live voice calls

• Listen and record voice calls

• Schedule voice recording/* For an agent or number of agents or a campaign*/

• Listen recorded calls

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end of part 1

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START of PART 2

In addition to the existing reports the following reports are also required by default

A. Agent reports/campaign/system

1. Real time reports and performance graphs

• Abandon Report(The Abandoned Call Report shows the total number of calls that were abandoned (cleared down by the incoming caller) because they would not wait any longer)

• Abandon IVR report(Report of the calls that abandoned by the customers before making any IVR choice)

• SLA Report(Reports based on the rule that we set(SLA) – If the agent puts that call on waiting for scheduled SLA time it will be transferred)

• Multi SLA Report(with more than one SLA)

• Park Report (customer waiting time that made by the agents)

• Digit Report(the digits pressed by customer in IVR session)

• Disposition Report (disposition disposed by agents)

• Pause report(break time taken by agents)

2. Historical reports and performance graphs

• Digit Pressed

• Abandon Report

• Abandon IVR report

• SLA report

• Multi SLA report

• Park Report

• Disposition Report

H. Area code breakdown reports: (for answered and lost calls)/*queuematrics*/

• Area code

• Number of calls

• Total calling time

• Average time per call (for taken calls)

• Average wait per call

• Average position at disconnection (for lost calls)

Quality Assurance Reports

/* Performance report calculation */

• Agent wise /* on the basis total time worked*/

• Campaign wise/* on the basis total time worked*/

• System wise/* on the basis total time worked*/

• Shift wise/*On the basis of shifts assigned to agents*/

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end of Part 2

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Start of Part 3

Ideally the whole thing has to be repackaged after rebranding as an iso or as ubuntu installable script + tar balls . In addition to rebranding I also need some additional reports

The whole project is subdivided into three parts

Part 1 Rebranding and addition of menu items for incoporating additional functionality

Part 2: Addition of reports

Part 3: Repackaging of final customised rebranded vicidial as in iso or installer

You have to for part1 and part2 and part 3 separately even though the description is given as same in all the three.

Budget per part is between 250 to 750 USD so a total project cost size is between 750 USD to 2000 USD.

Kemahiran: AJAX, Javascript, MySQL, Perl, PHP

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Tentang Majikan:
( 13 ulasan ) Hainault, United Kingdom

ID Projek: #10106160

6 pekerja bebas membida secara purata $633 untuk pekerjaan ini

seekdeveloper

Hi, I have read your post and understood your requirement. I have great experience working on /AJAX/PHP/MySQL/HTML5/jQuery/Wordpress/Magento/Joomla/Drupal/AngularJS/node.js/CSS3/Java/Python/Django/Javascript/iOS/ Lagi

$1030 USD dalam 10 hari
(106 Ulasan)
8.6
KESHAVINFOTECH

Hi Thanks for your valuable time. :-) Just reply with 'Yes' and We will come up with a. Detail project plan with our comments/queries. b. Best-feasible-real COST & TIMELINE We will provide you a. Best Lagi

$747 USD dalam 30 hari
(634 Ulasan)
8.5
supersuntech

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$473 USD dalam 10 hari
(16 Ulasan)
5.0
jitendra2013

Hello I am software developer of php technologies , I have 6+ Exp in php and different technology, [login to view URL] , Wordpress, Joomla, Mengendo.etc.. [login to view URL] Technologies 3. C, C++ , Core Java , Advanced Java , Python 4. Lagi

$368 USD dalam 10 hari
(44 Ulasan)
5.0
Abbas003

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$735 USD dalam 10 hari
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0.0
snehalatha1915

Please consider me for this project. I am also looking for long term projects. I am very good and accurate at typing. I have already done 3 data entry projects. Two projects are to convert image to txt & 3 project Lagi

$444 USD dalam 10 hari
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0.0