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Job Overview: We are a software company selling multiple variations of our flagship software. Our technology stack includes: Zoho One (CRM & Books) for sales, account management, and financial invoicing. Thales Sentinel LDK (EMS) hosted on a private cloud server for license management (Dongles & SL Keys). Zammad Instance 1 (Customer Support): Dedicated to technical support ticketing. Zammad Instance 2 (Billing): Dedicated to financial operations, reading 3 specific mailboxes: Invoice (new sales), Renewal (yearly Maintenance Agreements), and Reseller (channel management). Currently, our Zoho setup lacks structure, functioning more like a "scratch pad" with inconsistent data entry from our sales team. We are seeking a long-term Zoho Solutions Architect/Consultant on a monthly retainer to clean up our environment, enforce strict data governance, and integrate Zoho with Thales via RESTful API, alongside our dual Zammad instances, using a predictable, monthly batch-billing workflow. Scope of Work: Phase 1: Zoho Data Governance & Cleanup (Immediate Priority) Eliminate Junk Data: Design and implement layout rules, validation rules, mandatory fields, and strict picklists so our team cannot enter unorganized or incomplete data. Identify client records that may having missing fields that may break the automation. Asset & Product Mapping: Restructure Zoho CRM so customer data, Intella software variations, and license assets (Dongle/SL IDs) are perfectly organized. Automated Date Logic: Program Zoho to automatically calculate anniversary dates to the last day of the calendar month upon a new sale (e.g., a sale on Jan 10, 2026, automatically sets the yearly Maintenance Agreement end date to Jan 31, 2027). Phase 2: Thales API & Monthly Batch Invoicing (with Co-Termination Alerting) The Monthly Renewal Batch: On the 1st of every month, Zoho must look ahead and batch-generate Maintenance Agreement (MA) renewal invoices for all accounts expiring 3 months out (90 days), with automated batch follow-ups sent at 60 and 30 days for unpaid invoices. Smart Co-Termination (Invoice Consolidation): If a customer owns multiple dongles with split expiration months (e.g., 8 expiring in January, 2 expiring in March), Zoho must flag this account during the 90-day check. It should trigger an internal notification or a specialized email offer to "co-terminate" and align all keys to a single renewal month to consolidate their invoicing. Thales API Validation: Before issuing any batch of renewal invoices, Zoho must securely query our private cloud Thales RESTful API via the Dongle/SL ID to verify that the licenses are still active and valid. Channel Routing: The system must differentiate between standard customers and Resellers, adjusting pricing and routing communication accordingly. Phase 3: Dual-Instance Zammad Integration Billing Zammad Integration: Ensure all batch invoices generated by Zoho Books seamlessly integrate with our Billing Zammad instance via our three dedicated mailboxes (Invoicing, Renewals, Resellers), creating clean ticket threads for customer replies. Phase 4: Ongoing Retainer & Growth Provide ongoing consultancy to optimize Zoho for sales tracking, lead generation, marketing automation, and executive revenue reporting. Technical & Professional Requirements: Expert Zoho Consultant: Advanced mastery of Zoho CRM, Zoho Books, and Deluge scripting. API Integration Specialist: Proven track record of connecting Zoho to external tools via secure REST APIs/Webhooks (specifically private servers and ticketing systems like Zammad). Process-Driven: Ability to consult, guide, and dictate CRM best practices to business leadership rather than just taking basic coding orders.
Project ID: 40483191
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Active 7 days ago
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30 freelancers are bidding on average $42 AUD/hour for this job

Hi there, ★★★ Zoho Expert ★★★ 4+ Years of Experience ★★★ I can clean up your Zoho environment and enforce strict data governance with integrated API solutions. This will include: - Eliminating junk data and implementing validation rules. - Restructuring Zoho CRM for organized customer and product data. - Automating date logic for maintenance agreements. - Integrating Zoho with Thales API for batch invoicing and validation. - Ensuring seamless integration with dual Zammad instances. My approach will involve a structured workflow to ensure all data is clean and processes are automated effectively. I will utilize my expertise in Zoho and API integrations to deliver a robust solution. Ready to start once you provide access to your current setup. Thanks!
$38 AUD in 40 days
8.2
8.2

Hi there, I see you need help with automating and integrating Zoho CRM for your software offerings. It sounds like you're looking for a way to streamline your processes and improve efficiency, which is crucial for scaling your sales efforts. With around 10 years of experience in PHP and API integration, I can help you create an effective solution. I'm familiar with Zoho Creator and how to make it work seamlessly with your existing systems. Some similar things I've built include a regional booking platform for a tutoring company, an internal CRM for a property agency, and a React Native field-reporting app. Let’s make sure we get your CRM to work just the way you envision it. Could you please clarify the following questions to help me better understand the project? Q1: What specific automation workflows are you looking to implement within Zoho CRM? Q2: Are there any existing tools or systems that need to be integrated with Zoho? Q3: What data governance standards or compliance requirements should we keep in mind during this integration?
$25 AUD in 10 days
6.6
6.6

⚠️ If you're not happy, you don’t pay. ⚠️ Hi there, I can build a comprehensive Zoho solution with advanced data governance and seamless Thales & Zammad integration. I will deliver: • Data governance implementation for clean and organized records • Automated date logic for efficient maintenance agreement tracking • Thales API integration for license validation • Monthly batch invoicing with co-termination alerting • Dual-instance Zammad integration for streamlined billing • Ongoing Zoho consultancy for optimized sales and marketing operations You will also receive personalized guidance, documentation, and reliable support. I am confident I can execute your vision professionally and efficiently. Looking forward to discussing timeline and next steps. Best regards, Chirag.
$50 AUD in 7 days
4.4
4.4

Regarding your project, I have a quick question: Are you planning to use a tool like Zoho Flow for the integrations, or are you open to a custom middleware solution using Node.js for more granular control over the API logic and error handling? I plan to approach this by using a Node.js service to handle the RESTful API integrations between Zoho CRM, Thales, and your Zammad instances, ensuring reliable data synchronization for your batch-billing workflow. I previously tackled a similar challenge in this project: https://dev.telepie.ai. There, I engineered a high-scale microservice architecture that required complex API integrations and established robust external interoperability, skills directly applicable to connecting your disparate systems. Let's connect to discuss the architecture. Regards, Philip O.
$25 AUD in 7 days
4.4
4.4

Hi, I have experience with Zoho CRM, Zoho Books, Deluge scripting, REST API integrations, workflow automation, and business process optimization. I can help restructure your Zoho environment with strict data governance, automate maintenance renewal workflows, integrate Thales Sentinel LDK via API validation, and connect both Zammad instances for streamlined billing and support operations. My focus is on building reliable, scalable processes that reduce manual work while improving data quality, reporting, and revenue visibility. I’d be happy to review your current setup and provide a practical roadmap for Phase 1 through Phase 4. Zeeshan Ali
$30 AUD in 40 days
4.4
4.4

How are your current Zoho CRM/Books modules structured for Products, Assets, and Accounts, and do you already have a reliable unique key linking Zoho records to Thales Dongle/SL IDs? Also, for the monthly 90/60/30 renewal flow, should invoice generation and follow-ups live fully inside Zoho Books/CRM, or do you want Zammad to trigger part of that communication logic? Your project is exactly the kind of process-driven Zoho architecture work I can help bring under control—clean data governance, Thales API validation, renewal batch automation, co-termination alerting, and dual Zammad routing. I’m ready to handle these specifics, and as a young, fast learner, I’m available 24/7 for long-term support and continuous optimization. Let’s chat so I can review your answers and outline the best architecture for Phase 1 immediately. Kind regards, Haroon Z.
$38 AUD in 40 days
4.3
4.3

Hello, I understand the challenges your software company is facing with the current disorganized Zoho setup and inconsistent data entry processes. As a seasoned Zoho Solutions Architect with expertise in CRM data governance and API integration, I am confident that I can help streamline your operations and drive efficiency. In Phase 1, I will focus on cleaning up your Zoho environment by implementing layout and validation rules to ensure data integrity. I will also restructure the CRM to organize customer data, software variations, and license assets effectively. Additionally, I will set up automated date logic to calculate important dates accurately. Moving on to Phase 2, I will integrate Zoho with Thales via RESTful API for seamless communication and automate the monthly batch invoicing process. The system will also handle co-termination alerts and differentiate between standard customers and Resellers for pricing adjustments. In Phase 3, I will ensure smooth integration between Zoho Books and your Billing Zammad instance, creating clean ticket threads for customer communication. With my expertise in Zoho CRM, API integration, and process-driven approach, I am well-equipped to provide ongoing consultancy to optimize your Zoho platform for long-term growth and success. Best regards, Jayabrata Bhaduri
$38 AUD in 40 days
4.0
4.0

I’m Nassim, based in Montpellier—a city where structure and adaptability seem to coexist naturally, which may explain why systems-heavy projects immediately grab my attention. :) What interested me here is that the challenge is not merely connecting tools, but transforming scattered operations into a governed and dependable business ecosystem. What makes this engagement compelling is the mix of architecture, automation, and operational discipline. I’d approach this by stabilizing data integrity first, then building dependable workflows around licensing, invoicing, and communication so the environment scales without accumulating more friction. I already see several process and integration angles worth discussing before implementation begins.
$25 AUD in 40 days
1.8
1.8

Hi there, I just read your posting about automating and integrating Zoho CRM with your existing systems, and I believe I can help. It’s clear that your Zoho setup requires a solid structure, and with over 10 years in web development and expertise in Zoho CRM, I can clean up the data governance while enforcing strict standards to avoid the "scratch pad" effect. My plan would begin with your immediate priority: eliminating junk data and restructuring your customer records for optimal organization. I will implement automated processes to calculate anniversary dates correctly and ensure accuracy in your batch invoicing for maintenance agreements. As an API integration specialist, I will securely connect Zoho with the Thales API to streamline your month-end invoicing and co-termination alerts. Moreover, I can ensure seamless integration with your dual Zammad instances for a cohesive workflow. I’d like to know more about your current Zoho setup to tailor the best solutions. Best regards, Elijah M.
$48 AUD in 36 days
1.0
1.0

Hello, As an advanced Zoho CRM, Zoho Books, and Deluge scripting wiz, I'm uniquely positioned to transform your current database from a 'scratch pad' to a well-oiled machine. With my skills in AI automation, intelligent workflows, and engineered systems, the concept of strict data governance is music to my ears. I've done similar cleanup and restructuring tasks at multiple firms with great success. Moreover, you're looking for someone not just adept in coding but also process-driven. My work is marked by an emphasis on consulting and dictating CRM best practices to businesses for optimal results. I don't just settle for writing code; I aim to make your systems run efficiently. And that's why my solutions have resonated so well with founders and operators alike. Lastly, engaging me would be the start of a fruitful partnership because I'm dedicated to aligning technical proficiency with business domain knowledge. Your project demands an API Integration Specialist who can securely connect Zoho with external tools like Thales via RESTful API and also do magic with your dual-Zammad instance setup. You need someone who gets that software and automation are pillars of operational infrastructure rather than mere one-off tasks -- that's me! Plan out the scope of engagement and let's bring those efficiencies forward together! Best Regards, Habib Ullah.
$38 AUD in 40 days
0.0
0.0

Hello, I have 8+ years of experience in web and application development, delivering high-quality, scalable, and user-friendly solutions. I can help you build a modern, responsive, and performance-driven product tailored to your requirements. My approach focuses on clean design, smooth functionality, and secure architecture to ensure the best user experience. I handle everything from development to deployment, including UI/UX implementation, backend integration, API connectivity, and testing. I also ensure the project is fully responsive, optimized, and ready for real users. Clear communication, timely delivery, and long-term support are always part of my workflow. I’d be happy to discuss your project in detail and suggest the best approach to achieve your goals. Thanks and regards.
$38 AUD in 40 days
0.0
0.0

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