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Project Overview: We are a roadside assistance and automotive workshop company in Spain. We need to migrate our standard WhatsApp number to the official WhatsApp Business Cloud API and build a functional, intelligent chatbot to route customers, query external databases, and collect intake data. We are looking for an expert in automation ([login to view URL], Zapier, ManyChat, or similar). Core Requirements & Setup: Setup and verification of WhatsApp Business API using our current company number. Build an initial Main Menu: 1. Towing Services (Grúas) | 2. Workshop (Taller) | 3. Machinery Transport (Transporte de maquinaria). Logic Branch 1: Towing Services (Grúas) - 24/7 Operation Status Query via Spreadsheet (24/7): The bot asks for the vehicle's License Plate (Matrícula). It must look up this plate in a connected Excel/Google Sheet (which we export/update from our system) and return the exact current status (e.g., "In transit", "Delivered", "Pending"). This specific feature must be available to customers at all times (24/7). Emergency / Human Handover (Time-based): Only if the customer explicitly asks to speak with a human OR requests an urgent roadside assistance outside of our standard business hours, the bot must automatically reply with the direct phone number of our on-call night driver. Logic Branch 2: Workshop (Taller) Appointment Request & Data Collection: When a client wants to request an appointment, the bot must ask for: Breakdown details (avería), Make (marca), and Model (modelo). Crucially, the bot must also request the customer to send a photo of the vehicle's technical sheet (ficha técnica) directly via WhatsApp. All this gathered data/media is then forwarded to our human staff to schedule the exact appointment. Quote Approvals: The system must allow our staff to send a quote to a client via WhatsApp, enabling the client to click a simple "Approve" or "Reject" button. Reminders: Automated appointment reminder messages and pickup notifications. Future API Prep: If the client asks "Is my car ready?", the bot will currently forward this to a human. However, the architecture MUST be built so we can easily connect it to our Workshop Management Software via API/Webhooks in the near future. Logic Branch 3: Machinery Transport (Transporte de maquinaria) Standard data collection (origin, destination, type of machinery) and forward to human staff for quoting. Freelancer Requirements: Proven experience with WhatsApp Cloud API and automation tools (Make/Integromat is highly preferred). Must speak Spanish or be capable of building and testing the conversational flows in perfect Spanish. Please start your proposal with the word "ENGINE" so I know you read the requirements. Share exactly how you plan to execute the license plate query via the Excel/Google Sheets integration.
Project ID: 40420125
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59 freelancers are bidding on average €471 EUR for this job

ENGINE. With our extensive experience in integrating communication APIs like Twilio, we can take your WhatsApp Business API migration and automation project to the next level. Our team has built and deployed advanced chatbots across various industries, including automotive, excelling in features that your project requires like database querying, lead intake, and intelligent routing. For the 24/7 status query functionality, we propose seamlessly integrating WhatsApp with an online database using Google Sheets API. We'll ensure instant and accurate retrieval of vehicle license plate data around the clock. In line with your emergency-handover requirement outside business hours, we'll configure the bot to smartly identify urgent customer requests and provide them with the direct hotline for our on-call night driver. Moreover, future scaling is at the core of our development practice. Understanding the importance of connecting the bot to your Workshop Management Software via API/Webhooks, we'll facilitate this integration while maintaining flexibility for potential changes.
€750 EUR in 7 days
6.3
6.3

As someone with expertise in full stack development and a significant experience of over 6 years, I'm confident in my ability to meet your needs for this project. My specialization in PHP, Laravel, React JS, and Flutter perfectly aligns with your requirement for WhatsApp Business API automation. Over the years, I have developed scalable and high-performance apps and systems that drive results just like your business requires. Speaking on executing the license plate query via the Excel/Google Sheets integration, I plan to leverage the robustness of PHP and its array of libraries to seamlessly integrate your systems. My goal is to ensure that your business operations are streamlined while maintaining data integrity throughout the automation process. Furthermore, being fluent in Spanish gives me an edge as it allows me to effortlessly build and test conversational flows in perfect Spanish for you. I propose a collaborative approach where every step is communicated and progress is updated regularly. My dedication to clean code, quick response time, and reliability post-launch support significantly align with your project requirements as well. Let’s connect today and bring your vision of an efficient Whatsapp Bot system into a reality!
€250 EUR in 1 day
5.6
5.6

"ENGINE": With over five years of professional experience in full-stack development and business automation, I can confidently say that I could be your best-fit freelancer for this project. Having delivered successful projects for 80+ businesses globally, I not only build apps, systems, or products - but I also help businesses grow with them as well. My work with SaaS platforms, AI-powered systems, and automation solutions perfectly aligns with your requirements for the WhatsApp Business Cloud API migration and building an intelligent chatbot. Specifically addressing your Core Requirements & Setup, the license plate query via Excel/Google Sheets integration can be executed effectively using Integromat. By creating a scenario where the bot asks for the vehicle's license plate information and cross-references it with the relevant data on the connected spreadsheet, it can then return real-time status updates to the customers 24/7. Moreover, my skills in comprehensive end-to-end development covering UI/UX design, frontend/backend development, integrations, and automation compliment this project's multi-faceted nature very well. Being a Spanish speaker myself, I am capable of designing and testing all conversational flows in perfect Spanish to ensure functionality before delivery. Let me assist you in streamlining your operations by automating these procedural aspects while keeping human handoffs seamlessly available
€500 EUR in 7 days
1.5
1.5

Hello, I am Vishal Maharaj, with 20 years of experience in Chatbot and Zapier. I have carefully read the project requirements for migrating to the WhatsApp Business API and building a functional chatbot for your roadside assistance and automotive workshop company in Spain. To execute the license plate query via Excel/Google Sheets integration, I plan to set up a seamless connection between the chatbot and the spreadsheet using Zapier. This integration will allow real-time querying of the vehicle's status based on the license plate entered by the customer. I am confident in my ability to deliver a comprehensive solution that meets all your requirements. Please initiate a chat to discuss further details. Cheers, Vishal Maharaj
€500 EUR in 5 days
0.0
0.0

ENGINE Hello there, I hope you are well. I am an independent automation developer with deep experience in WhatsApp Cloud API, Make, Zapier, and chatbots for routing, data gathering, and live database lookups. I can migrate your number to the official API and build a responsive Main Menu with Towing, Workshop, and Machinery Transport, all in Spanish-ready flows tailored to your roadside services. In my previous projects I’ve built 24/7 license-plate lookups by querying a connected Google Sheet or Excel through Google Sheets API or a Sheets module, returning real-time status to customers, and set up automatic escalation to a human agent when a user requests urgent assistance outside business hours. I also implement appointment workflows with media uploads, quote approvals via simple buttons, and reminder messages, plus a future API/webhook bridge to your Workshop Management Software. I can deliver this as a cohesive, maintainable automation on Make/Zapier, with clear handoffs to your staff and easy future API connections. I will handle setup, testing, and go-live with a concise timeline and thorough QA. Best regards, Billy Bryan
€250 EUR in 5 days
0.0
0.0

Hi, this is Kris from McKinney, Texas, I've reviewed your project requirements and understand that you are seeking to migrate your standard WhatsApp number to the official WhatsApp Business Cloud API and develop an intelligent chatbot for routing customers, querying databases, and collecting intake data. The key challenges include setting up the WhatsApp Business API, implementing logic branches for towing services and workshops, and integrating automated appointment reminders. My approach involves setting up and verifying the WhatsApp Business API, creating a main menu with logic branches for different services, and implementing features like status queries via spreadsheet, emergency human handover, appointment requests, and quote approvals. A few additional questions: Q1: Do you have the Excel/Google Sheet template ready for the license plate query integration? Q2: Are there any specific branding guidelines or tone of voice preferences for the chatbot interactions? Q3: Will there be any external systems or software that the chatbot needs to integrate with? Best regards, Kris Kramer
€250 EUR in 3 days
0.0
0.0

As an experienced developer from SoftwareLinkers, I am confident in my ability to meet and exceed your project requirements. Our team has a strong understanding of API integration and automation processes, having worked extensively with cloud-based platforms similar to the WhatsApp Business API in the past. Additionally, we have a proven track record of successfully executing data query functionalities using spreadsheets within automation. Being fluent in both English and Spanish makes me capable to build and test the conversational flows perfectly in Spanish. I understand the importance of seamlessly integrating your current WhatsApp number with the WhatsApp Business Cloud API, transitioning it to be more functional and intelligent with a chatbot for routing customers, database queries, and leads intake. Our client-centric approach sets us apart - from gathering your specific needs related to tow services, workshop protocols, or machinery transport down to integrating your Workshop Management Software via API/Webhooks for future use. We're not just dedicated to delivering quality code; we aim to be your technical partner for long-term success. Don't take my word for it - our 4.9 star rating with 100+ verified reviews speaks volumes about our commitment to clients like you.
€550 EUR in 12 days
0.0
0.0

Hello, TinyOps Studio can help with this as a small, testable automation build. For the first pass, I would keep the workflow narrow and reliable: - Start with one WhatsApp trigger and one qualified output before adding more branches. - Validate required contact fields and keep failed sends visible in the execution log. - Deliver a small test set covering opt-in, missing fields, and handoff/fallback cases. Implementation style: readable n8n nodes, clear step names, validation for missing required fields, and visible notes when an external API/model step fails. For "WhatsApp Business API Automation Expert (Routing, Database Query, Lead Intake)", I would start with one useful workflow slice first, then repeat the pattern once the handoff format is approved. Bid: $250.0 fixed first slice. No external contact details needed; Freelancer messages/files are enough for the first scoped pass.
€250 EUR in 2 days
0.0
0.0

Hello, this is Admin. Thanks for sharing the project. I’ve handled similar scope where clean API integration layer, automation and process streamlining, AI-assisted workflow implementation were key to successful delivery. My delivery flow will be: clarify technical constraints and integration dependencies -> build an MVP path before expanding advanced modules -> run UAT fixes and prepare maintainable handoff. From your brief, I noted this key context: Project Overview: We are a roadside assistance and automotive workshop company in Spain. We need to --- Location: Spain Verified: Email To align perfectly, please confirm: Is there an existing database/schema I should integrate with? And one more point: Do you already have finalized module priorities, or should I propose milestone ordering? Once you confirm the scope, I can kick off and deliver initial progress quickly.
€550 EUR in 7 days
0.0
0.0

Hello there, we are a team of Automation experts and Full Stack Web developers, designers. We can do this project. Please, send me a message to discuss the work. Thanks Ashish Kumar.
€1,500 EUR in 7 days
0.0
0.0

Hello, I have strong experience with WhatsApp Cloud API and Make automation. For the license plate query: incoming messages are sent via webhook to Make → the plate is normalized → searched in Google Sheets/Excel → the status is returned instantly. If not found, a fallback or escalation is triggered. This runs 24/7. I will build a menu-based chatbot including: 24/7 status check + time-based human handover Data collection + photo upload Quote approval buttons (Approve/Reject) Automated reminders The system will be modular and ready for future API integration.
€250 EUR in 10 days
0.0
0.0

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