Processes for ZGen marketing have been mapped in dribs and drabs we need to have processes all documented and collated in one central location in a logical order. Processes that are not all clearly defined. Zgen marketing is a small company with approx 15 staff.
Map out process of ZGen marketing into a logical format so information can be easily retrieved & understood by staff.
The following areas:
New Girl Process
SMS Booking Management
VOIP Booking Management
JOB Management: Check-in, check-out process, driver process, security process, skype bookings
Website Advertising Selling Process
Content Management Process
Website Admin Process
Social Media Processes (FB, Twitter, Linkedin, forums, SM campaign process & implementation)
Payroll Process & bank reconciliation
Staff monitoring & management process
Human Resources Process (recruitment/new staff on board induction & set up/training / review/ KPI setting)
Campaign Management and Execution Process
Documentation needs to be in the following formats:
Visio or mind map similar software - saved as JPEGS
Excel with step by step instructions for every step of process
Word document combining the excel steps / viso overview and screen shots to tell the entire story.
Individual processes saved into each areas folders
One process document combining all processes together in a logical order from a customers perspective.