Jira Service Portal Setup

@mdreju

Hey, I read your project details carefully and understand you need a clean Jira Service Management setup with internal CRM-style issue screens, a customer-facing portal, agent ticket logging, email notifications, and vendor escalation workflow. I can help configure the JSM project, custom fields, request forms, issue screens, queues, permissions, and automation rules so the workflow is simple, maintainable, and easy for your team to use. I will set up: * CRM/internal issue screen with all required customer fields * Customer portal form with incident type, description, priority, category, and attachments * Agent screen for logging tickets on behalf of callers * Email notifications to the assigned service desk team * Customer reply notifications with thread updates * Escalation action to route tickets to two external vendors * Vendor queues/groups for tracking turnaround time * Short hand-off document or live demo I have experience working with structured support workflows, ticket forms, custom fields, automation, permissions, and service desk processes. I can keep the setup clean and avoid unnecessary complexity. Estimated delivery: 2–4 days depending on access and final workflow details. Best regards, Md. Shahadat Hossain

@marjanahmed13

Hi! My name is Marjan and I'm here to offer you my services as a skilled applicant with over a decade of experience working on Freelancer.com. l believe I am the best fit candidate for this project due to my extensive experience; I would like to have a discussion to get to know that we both are on the same page. Once the scope will be locked, I will start working on it right away.

@krupnovdenis

Hello! We can set up a clean Jira Service Management portal and support workflow for you. 1. Do you already have the Jira project, or should we configure it from scratch? 2. Do you have the vendor queues, fields, and notification rules defined? — About us We are dZENcode – a full-cycle IT company for digital product development: from design and programming to integrations and post-release support. We build projects from scratch and also work on existing solutions that need further development, improvements, or technical support. You can find detailed information about our services and rates on our official website: https://dzencode.com. Please review it – after that, we can discuss the details and agree on the next step. ⚠️ After clarifying all details, we will define the scope, the suitable cooperation format – task-based, outsourcing, or outstaffing – and the final cost. Projects are guaranteed to reach release with us: • 10+ years providing IT services; • 90+ in-house specialists; • 250+ public reviews since 2015; • We support products under SLA after launch; • We work under NDA and a company contract!

@mamuncmt

Hi, I can configure your Jira Service Management cloud instance with the CRM fields, customer portal, agent ticket form, workflows, automation, email notifications, and vendor escalation exactly as outlined. I will create clean custom fields, screens, queues, permissions, and automation rules to ensure a smooth, maintainable support process. I will also provide a hand-off document or live demo so your team can easily manage the setup. I can begin immediately and deliver the complete configuration within a few days. Thanks Mamun

@mahads31

Drawing on my extensive experience in software development and data management, I am confident I can efficiently and effectively build a comprehensive Jira Service Management portal for your organization. At Solves Inn, we have a proven track record of transforming intricate requirements into intuitive and scalable solutions, and your project aligns with our expertise perfectly. My proficiency in PHP, Laravel, JavaScript, React.js, Node.js, Python, MySQL, HTML/CSS combined with my familiarity with Jira establishes me as the ideal candidate for this task. I will ensure that your CRM issue screen captures all the required data points accurately as listed: Customer Name, Email, Issue Description, Customer ID, Phone Number, Issue Type, Company Name, Contact Person and full Contact Details. One of the unique aspects of our work at Solves Inn is providing continuous value even after project completion. Alongside delivering your desired portal setup to your satisfaction through clear workflows and automation rules that enable escalation to the two vendors in clearly defined groups or queues; I will provide you with a short hand-off document including installations guide and/or a live demo session to ensure your team has the necessary knowledge to maintain the system effectively on their own.

@antonk52

Hello, With my extensive background in backend development, systems programming, and software architecture, I am confident I can deliver the exceptional Jira Service Management portal that you need. My expertise in languages like PHP and .NET aligns perfectly with your project requirements as I have used these to build custom backend systems similar to what you need for the customer-facing and internal screens. Additionally, my proficiency in RESTful API design and integration will prove vital as I set up various automation rules for agent and customer email notifications as well as handling the workflow transitions and permissions needed for escalations. I’ve also implemented cloud infrastructure using AWS, ensuring scalability and optimization which is crucial for your project. Most importantly, I share your perspective in prioritizing long-term maintainability over quick fixes. You can rely on me not only to deliver a functional system but also one that is stable, secure, easy to update and scalable. Let’s team up to bring your vision of an efficient support workflow to life! Thanks!

@shakilan4

Hi, I can configure your Jira Service Management cloud instance with the full support workflow you described, including the internal CRM issue screen, customer portal request form, agent ticket screen, email automations, and escalation flow to external vendors. I can keep the setup clean and maintainable with the right custom fields, screens, workflows, queues, permissions, and notification rules, plus provide a short handover guide or live walkthrough for your team. Best regards, Shakila Naz

@mikes126

Jira Service Management Configuration: I will create a dedicated JSM service project and configure request types, issue types, custom fields, screens, permissions, and queues using Jira best practices for easy future maintenance. CRM & Internal Forms: I'll build an internal CRM issue screen containing all required fields: Customer Name, Email, Issue Description, Customer ID, Phone Number, Issue Type, Company Name, Contact Person, and Contact Details. Agents will also have a dedicated form to create tickets on behalf of customers. Customer Portal: I'll configure a clean self-service portal where customers can submit incidents with Incident Type, Description, Priority, Category, and file attachments for screenshots or supporting documents. Workflow & Automation: Automated workflows will notify the assigned service desk immediately after ticket creation. Agent replies will automatically trigger customer email notifications while maintaining the conversation thread. Vendor Escalation: I'll add workflow transitions allowing agents to escalate tickets to either of two predefined external vendors. Separate queues and permissions will track each vendor's workload and response times. Testing & Handover: I'll thoroughly test portal submissions, notifications, escalations, permissions, and email automation.

@alluankit01

Hi, I can configure a clean and maintainable Jira Service Management portal with CRM fields, customer and agent request forms, notifications, escalation workflows, queues, and permissions. I’ll first review your Jira Cloud instance, service team structure, vendor groups, email settings, priorities, categories, and required permissions. Then I’ll build the internal CRM issue screen with all specified fields and create separate customer-facing and agent ticket forms. Deliverables will include: * Jira Service Management project configuration * Customer Name, Email, Customer ID, Phone, Company, Contact Person, Contact Details, Issue Type, and Description fields * Customer portal request form * Agent ticket-entry screen * Priority, category, incident type, and attachment fields * Automatic service-team email notifications * Customer reply-thread notifications * Escalation actions for two external vendors * Separate vendor queues/groups * Workflow transitions and permissions * Short handover guide or live demo I have experience with Jira Service Management portals, custom fields, workflows, queues, permissions, SLAs, and automation rules. I can complete the setup within 2–3 days and will keep the configuration simple for your team to maintain. Best regards Ankit

@Danzy262

Hi I will configure a clean, scalable Jira Service Management solution with a customer portal, internal CRM issue forms, automated notifications, and vendor escalation workflows tailored to your support process. I reviewed your requirements for custom issue screens, customer request forms, attachment support, agent ticket creation, email automation, workflow transitions, vendor queues, permissions, and handover documentation. What you’ll get: • Fully configured Jira Service Management project with custom fields and screens • Customer portal and internal agent forms matching your workflow • Automation rules for customer and agent email notifications • Vendor escalation workflow with dedicated queues and clear documentation I’m a verified freelancer and I’ve completed similar projects with 5⭐ feedback for accuracy and delivery. My approach is to configure the project using Jira best practices so it’s easy to maintain, scalable for future enhancements, and minimizes the need for customizations beyond what’s necessary. Timeline: 2–3 days Bid: $110 Please send me a message so we can get started immediately.

@nurulhesti

Hi, My name is Nurul and I'd love to help configure your Jira Service Management workflow. I have experience working with structured workflows, forms, automation, and ticket management, and I pay close attention to keeping configurations clean and easy to maintain. I can help set up your customer portal. Looking forward to discussing your requirements. Thank you. Best regards, Nurul

@mundadiya

With 5+ years configuring Jira Service Management workflows, I understand the importance of streamlining support processes. I can create a user-friendly CRM issue screen and customer portal with detailed data fields to enhance efficiency. Could we discuss the escalation criteria for routing cases effectively? Regards, mundadiya

@joshuak485

The support flow you described needs clean intake, clear routing, and simple handoff control. Joshua here. I can build the Jira Service Management setup so internal staff, customers, and vendors each see the right path. A key risk is field and permission sprawl, so I would keep the portal forms lean and map every field to the workflow before automation. I would configure the request types, custom fields, screens, permissions, and automation in your Jira Cloud instance. That includes the customer portal form, the internal agent screen, email notifications, and escalation routes to the two vendor queues. I would also document the setup so your team can maintain it without guesswork. I can align with your time zone and move at a pace that keeps feedback loops short. Q: Do you want the vendor escalation to create separate issues in each queue, or simply assign and notify the vendor group? If that sounds right, let us jump on a quick chat and map the workflow.

@marcosfermin

Howdy! I've configured Jira Service Management portals with exactly this kind of layered setup before, combining CRM style internal screens, customer facing request forms, agent intake screens, automation rules, and escalation routing into one clean, maintainable project. I can build everything you've described without overcomplicating the configuration or leaving your team with something they can't manage going forward. Thank you. Marcos.

@logogrove

Hello, We can do this. We understand you need a complete Jira Service Management workflow setup with CRM-style issue screens, customer portal requests, agent ticket handling, automated notifications, and vendor escalation routing. We can configure a clean, maintainable JSM environment that your team can easily manage. **Deliverables:** * Jira Service Management project, screens, and custom field configuration * Customer portal request forms and ticket workflows * Agent screens for internal ticket management * Automated email notifications and reply threads * Vendor escalation queues/groups and permissions * Handover documentation or live walkthrough Regards, Malcolm.

@chiragpipal

⚠️ If you're not happy, you don’t pay. ⚠️ Hi there, Thank you for checking my proposal and sharing the detailed project brief. I can build your Jira Service Management support workflow in your cloud instance with a seamless and scalable design. I will deliver: • Configured project, screens, and custom fields in Jira Service Management • Automation rules for agent and customer email notifications • Workflow transitions and permissions for escalation to the two vendors • Hand-off document or live demo for easy maintenance You will also receive: • Training for your team to maintain the setup I am confident I can execute your vision professionally and efficiently. Looking forward to discussing the timeline and next steps. Best regards, Chirag.

@slavkom1

Hi there, You’re setting up a Jira Service Management portal with three parts: an internal issue screen, a customer request form, and agent-assisted logging, plus email notifications and an escalation path. I’ve done JSM configurations that include custom fields, request types, and permission-safe workflows. The auth part might be annoying here, so I’ll keep it simple: map your exact fields, build the portal forms, then wire automations for “ticket created” and “agent replied” back to the customer. Concretely: - Create custom fields and screens matching your list - Set up portal request form with attachments and priority/category - Configure workflow transitions for vendor routing to two groups/queues - Add email automation for assigned team and customer reply thread I can deliver a clean, maintainable setup with a short hand-off demo within a few days. Slavko

@adnanmalik756

Hi, I see you need a Jira Service Management setup that includes both an internal CRM issue screen and a customer-facing portal. My approach would be to create a user-friendly form for your team, capturing all the necessary details like Customer Name, Email, and Issue Type. For the customer portal, I’d ensure it allows users to submit their requests easily while also enabling agents to log tickets on behalf of customers seamlessly. With 7+ years of experience in configuring Jira Service Management, I've worked on similar setups before, focusing on clean and maintainable configurations. I can also implement the email automation you need for both agents and customers, along with the escalation procedures to the external vendors. One thing I’d like to clarify is whether you have specific preferences for the categories or types of issues that should be included in the customer-facing portal?

@alishaliaqat

Hi, I can configure your Jira Service Management project with custom forms, workflows, automations, notifications, and vendor escalation. I'll deliver a clean, well-structured setup with a short handover guide. I'm ready to start. Thanks, Alisha