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Halal Cafe, a Mediterranean/halal restaurant in Euless, TX, is looking for an experienced reputation management freelancer to help address a handful of negative Google reviews holding our rating below 5 stars. The job includes auditing our current Google Business Profile to identify which negative reviews qualify for removal under Google's policies (fake, off-topic, competitor-posted, harassment, etc.) versus which are legitimate customer complaints; submitting properly documented flags to Google for any reviews that meet removal criteria and tracking the outcomes; drafting courteous, professional, brand-appropriate public responses to the remaining negative reviews; drafting outreach messages for reviewers we can identify through our records, inviting them to discuss their experience and consider updating their review once resolved; and recommending an ongoing, compliant strategy for prompting satisfied customers to leave reviews (QR codes, post-visit texts, etc.) to build a stronger review base over time. Candidates should have proven experience with Google Business Profile or local SEO reputation management and strong professional writing skills, and must fully comply with Google's review policies — no fake accounts, incentivized reviews, review-gating, or review stuffing; anyone proposing these methods will be disqualified.
Project ID: 40603477
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Active 5 days ago
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62 freelancers are bidding on average $114 USD for this job

I have hands-on experience with Google Business Profile and I can help you handle this the right way — fully within Google’s policies. I can audit the negative reviews, identify which ones have real removal grounds, prepare/document the flags properly, and draft polished public responses for the rest. I can also write customer outreach messages and give you a practical system to grow more genuine 5-star reviews over time. The key here is doing this carefully and compliantly so your listing stays safe.
$199 USD in 7 days
9.3
9.3

As the founder of a renowned Digital Marketing and SEO Agency, I, Willis Khan, bring a potent combination of 15+ years of experience, a 4.9⭐ rating, and an impressive track record of delivering outstanding results to over 1300 clients globally. My expertise in SEO and Local SEO (GMB & Maps) perfectly aligns with your project needs. Having ranked 7000+ keywords on Google's first page and equipped with strong professional writing skills, I am confident that I can help you resolve the contentious negative reviews. To build and maintain a strong online presence requires not only an in-depth understanding of Google's policies but also transparent reporting, clear communication, and long-term growth strategies which I strictly adhere to. My approach is centered around identifying high-ROI keywords for targetted campaigns that drive quality organic traffic while focusing on improving conversion rates and sales. My commitment goes beyond solving your current issue; rather it is about formulating ongoing compliant strategies that encourage positive reviews from satisfied customers to create a stronger review base over time. So why wait? Let’s ensure Halal Cafe's reputation as the top Mediterranean/halal restaurant in Euless! Let’s drive more customers through your door!
$50 USD in 31 days
8.8
8.8

As a seasoned SEO expert, I am well-versed in local SEO reputation management, making me uniquely qualified to help your restaurant address those negative Google reviews effecting your rating. My team and I have built a solid reputation over the years for understanding the nuances of Google's policies and leveraging this knowledge to produce phenomenal results. I can perform a thorough audit on your Google Business Profile, swiftly identifying which reviews qualify for removal under Google’s policy and promptly submitting flags accordingly. Additionally, I understand the importance of preserving your restaurant's image throughout the process. Drawing from my comprehensive skill set in digital marketing and my firm grasp of social media management, I will draft tactful, courteous but professional responses to those negative reviews that are deemed legitimate and unremovable. On top of this deep dive along with targeted problem solving approach to complaints, you can also count on me for an effective postive-review building strategy. My expertise also extend to boosting organic traffic which can be used in generating positive reviews or even turning unsatisfied users into satisfied ones. I value transparency and each step taken will be relayed back to you so you're always kept in the loop. With my proven track record for success in SEO and link-building, working towards restoring your 5-star rating is a challenge that I am more than equipped to tackle head-on.
$35 USD in 30 days
7.6
7.6

Hello, Managing your online reputation the right way is essential for improving local trust and attracting more customers. With 8+ years of experience in Local SEO and Google Business Profile optimization, I can help Halal Cafe strengthen its reputation while staying fully compliant with Google's review policies. ✅ REPUTATION MANAGEMENT ✔ Complete Google Business Profile Audit ✔ Review Policy Compliance Check ✔ Identify Reviews Eligible for Removal ✔ Proper Documentation & Google Review Flagging ✔ Removal Request Tracking ✅ REVIEW RESPONSE & RECOVERY ✔ Professional Responses to Negative Reviews ✔ Customer Outreach Message Templates ✔ Resolution & Follow-Up Strategy ✔ Brand-Friendly Communication ✅ LONG-TERM REVIEW GROWTH ✔ Google-Compliant Review Generation Strategy ✔ QR Code & SMS/Email Review Workflow ✔ Staff Review Request Guidelines ✔ Local SEO Recommendations ✅ REPORTING ✔ Review Audit Report ✔ Removal Status Updates ✔ Reputation Improvement Plan ✔ Ongoing Performance Recommendations I have experience optimizing Google Business Profiles and helping local businesses improve their online reputation through ethical, White Hat methods. My focus is on protecting your brand, increasing customer trust, and building a sustainable review strategy that supports long-term local SEO growth. Best Regards, SEOLeadership
$40 USD in 30 days
7.4
7.4

✅ GMB SEO Promotion Work Plan – 100% White Hat Strategy ✅ I specialize in promoting Google My Business (GMB) profiles through high-quality, SEO-focused backlinks, helping local businesses improve Google Maps visibility, local search rankings, and organic traffic. Using a proven local SEO approach, I focus on safe, white-hat backlink strategies that strengthen your GMB authority and support long-term local growth. What I Offer: ✔ High-quality, niche-relevant local SEO backlinks ✔ Google My Business (GMB) profile promotion ✔ Location & keyword-focused backlink strategy ✔ Contextual backlinks from authoritative, local-relevant sites ✔ Citations & indexing support for faster visibility ✔ Competitor backlink & local SEO analysis ✔ Anchor text optimization for local keywords ✔ Safe, white-hat SEO practices ✔ Detailed backlink & progress reports Why This Works: ✔ Improves Google Maps & local pack rankings ✔ Increases local organic traffic & calls ✔ Strengthens business authority & trust signals ✔ Boosts visibility for location-based searches ✔ Supports long-term local lead generation My goal is to naturally promote your GMB address and local business using ethical SEO techniques that comply with Google’s guidelines and minimize risk. I’d be happy to review your GMB profile and create a custom local backlink strategy based on your business niche, location, and competition. Best regards,
$49 USD in 31 days
7.6
7.6

✨Hi, I will be your social media marketing manager ✨ Hey, I'm Komal! I'm certified in social media marketing and content design. I've been working in marketing and managing pages for over ten years as part of a diverse team. "Wow! That's my company!" That is what I want you to say. I use social media as an integral part of nearly every digital marketing campaign. I help businesses access the best of social media and use it as a marketing asset." I will do : -BIO Setup and Page Optimization -Content Creation & Graphic Design -Paid Stock Images and Visual Content for Posts -High-Quality Branded Posts with your Logo & Website Link -Hashtag Research & SEO Indexing -Story Highlights -Cover Photos and Banners -Scheduling/Posting -Ongoing Support -IG & FB Reels, Short Videos, Stories, Posts, Pins and Tweets PLATFORMS: Instagram ! Facebook ! Pinterest ! Twitter(X) ! LinkedIn ! Google My Business Threads ! TikTok and YouTube My role as a social media marketing manager and content creator is to ensure that every post not only captures your audience's attention but also effectively drives marketing promotion, establishing your brand as a leader in its industry. I am waiting for your response. Thank you Komal :)
$60 USD in 3 days
7.1
7.1

Hi, I'm a Senior Local SEO & Reputation Management Specialist. Here is what I will do: 1. I will audit your Google Business Profile and identify reviews eligible for removal under Google’s policies. 2. Submit properly documented flags for fake, off-topic, or competitor reviews and track outcomes. 3. Draft courteous, professional public responses to legitimate negative reviews. 4. Create outreach messages for identifiable reviewers to resolve issues and encourage updates. 5. Recommend compliant strategies like QR codes or post-visit prompts to build positive reviews. With my expertise of 8+ years, I can do the job fulfilling your needs.
$175 USD in 7 days
7.3
7.3

Dear Client, I am Firoz, an experienced Digital Marketing and SEO specialist with over 8 years of proven expertise in local SEO and reputation management. I fully understand the importance of maintaining a strong Google Business Profile reputation, especially within the competitive restaurant industry. For your Halal Cafe in Euless, TX, I will conduct a comprehensive audit of your current Google Business Profile. I will meticulously review each negative review to determine which reviews violate Google’s policies—such as being fake, competitor-posted, or off-topic—and will submit properly documented flags to Google for those cases. I will vigilantly track the status of these flags to optimize removal success. For legitimate customer complaints, I will draft professional, courteous, and brand-aligned public responses that protect your business reputation and foster trust. Additionally, I will create personalized outreach messages to engage identified reviewers from your records, facilitating constructive dialogue and encouraging review revisions where appropriate. I am committed to ethical, results-driven reputation enhancement and would welcome the opportunity to help you elevate your rating to 5 stars. Best regards, Firoz
$51 USD in 31 days
6.5
6.5

Hi there! I'm expert, qualified & Experienced Freelancer in AI SEO service. I have 7 Year experience in this fields please share with me your new website. I can visible your website on Google. I will provide you Both of task:- 1. On page SEO . 2. Off page SEO. 3. Keyword Research 4. Content writing 5. Google search console / Yandex web master tools / Bing web Master tool. 6. Weekly work report 7. Create the Site map You can also visit on my Portfolio "www.freelancer.com/u/shahbajbagwan" and see my previous client's review. please ping me i can show you my previous work report too. Note:- Please do not discuss with me "Outside" & Follow the Freelancer's Rules. only go through "Freelancer'. Regard Shahbaj khan
$30 USD in 2 days
6.0
6.0

As an experienced Digital Marketing Specialist, I understand the critical nature of a brand's online reputation — especially in the world of social media and Google ratings. My expertise goes beyond YouTube marketing; I'm also well-versed in SEO and social media management. I have a 100% commitment to result-driven, ethical work that aligns perfectly with your needs. With me on board, you can expect a comprehensive analysis of your Google Business Profile, smart identification of review removal criteria, professional drafting of both responses to negative reviews and outreach messages to happy customers from your records. What distinguishes me from other candidates is my ability to foster organic and long-term growth for my clients, adhering strictly to all platform policies and guidelines. I understand the significance of genuine audience engagement hence don't rely on any third-party applications in my work process. Additionally, when it comes to generating real and active traffic targeting certain geographies -jJust like you'd need an audience from Euless- no one does it better than me. I am confident that my diverse experience in digital marketing along with my sharp sense for writing will make a measurable difference in your restaurant's online presence. Let's turn those negative reviews into five stars today! Hiring me is hiring not just a simple freelancer but a true digital partner who'll tirelessly grow your business over time.
$50 USD in 7 days
5.8
5.8

Hello, I have experience with Google Business Profile optimisation, Local SEO, and reputation management, and I fully understand Google's review policies. My approach is focused on protecting your business reputation while remaining completely compliant with Google's guidelines. For your Halal Cafe, I will: * Audit every negative Google review to determine whether it qualifies for removal under Google's policies. * Prepare and submit well-documented removal requests for eligible reviews and monitor their status. * Write professional, customer-friendly public responses for legitimate reviews to strengthen your brand image. * Draft personalised outreach messages to identifiable customers, encouraging constructive conversations and voluntary review updates. * Recommend a sustainable review acquisition strategy using compliant methods such as QR codes, post-visit follow-ups, and customer engagement to improve your long-term rating. I never use fake reviews, review gating, or any practice that violates Google's policies. My focus is on ethical reputation management that delivers lasting results. I would be happy to review your current Google Business Profile and discuss the best strategy for improving your online reputation. Best Regards
$30 USD in 7 days
4.5
4.5

**Transform Your Cafe's Online Presence!** I understand that Halal Cafe is eager to elevate its reputation by addressing negative Google reviews. Together, we can transform these challenges into opportunities for growth. With proven experience in Google Business Profile management, I will meticulously audit your current standings, identify reviews suitable for removal, and draft professional responses to maintain your cafe's welcoming image. My expertise in local SEO will empower us to create a sustainable strategy for encouraging positive feedback, ensuring your ratings reflect the quality of your Mediterranean offerings. Let’s discuss how we can enhance your online reputation and attract more customers. I’m here to provide insights that will benefit your project. Looking forward to connecting! Regards, Derick Vorster
$150 USD in 14 days
3.9
3.9

My expertise in digital marketing, specifically social media management and internet marketing, makes me an ideal fit for this project. I understand the power of online reputation and how it can significantly impact a business's success or failure, which is why I've managed to hone my skills in brand strategy and crisis management. I have a solid track record of successfully tackling similar projects on Facebook (Meta) Ads, Google Ads, and TikTok Ads where managing customer reviews is an integral part of the job. Additionally, my experience with Amazon FBA and Wholesale allows me to grasp the significance of strong positive reviews for growing businesses. As an experienced content strategist and writer, I know how to create polite yet persuasive responses that will address your customers' concerns while upholding your brand image. Lastly, my commitment to ethical practices aligns perfectly with your requirements. My aim has always been to provide genuine solutions without compromising on quality or resorting to manipulative tactics. Let me help you take your business's online reputation to new heights while remaining compliant with Google's guidelines.
$30 USD in 1 day
4.7
4.7

As an experienced SEO expert, I understand the paramount significance of positive online reviews for businesses like yours. With over three years of experience in Search Engine Optimization and Social Media Marketing, I possess a comprehensive understanding of Google's policies and algorithms. This knowledge equips me with the ability to proficiently audit your Google Business profile, identifying and disputing any illegitimate negative reviews, while tactfully addressing the genuine customer critiques. In addition to this, my services extend beyond just managing existing reviews - I craft effective plans for encouraging satisfied customers to leave positive reviews. Utilizing proven, compliant strategies such as QR codes and post-visit texts, we can build a robust review base that will contribute to significantly improving your overall rating on Google. Ultimately, I am dedicated to achieving increased engagement and delivering organic traffic to your business through my pure 100% Social Media Marketing Service. My transparent monthly reporting will ensure you are regularly updated with progress, plus my 24/7 availability guarantees you'll always have support when needed. Don't let a handful of negative reviews overshadow the great work you're doing; choose me for a turnaround that will reflect the true value of your brand.
$40 USD in 7 days
3.8
3.8

From your brief, I understand you need a full audit of your GBP, identification of reviews that violate Google's policies, and a compliant strategy to build your rating above 5 stars. I'll audit your current reviews against Google's removal criteria (fake accounts, off-topic, competitor posts, harassment), flag the eligible ones with proper documentation for submission, draft professional responses to legitimate complaints, and create outreach templates for identified reviewers. I'll also recommend a scalable, policy-compliant review generation framework (QR codes, post-visit text prompts, etc.) that builds over time without violating Google's policies. I've delivered Google Business Profile optimization and local reputation management work. On Freelancer since 2016, 5.0 rating, 100% completion. You'll get a full audit report with flagged reviews and removal rationale, response drafts for each remaining review, outreach email templates, and a 12-month review generation strategy. Two revision rounds included. Share your GBP email and a summary of your current reviews, and I'll start the audit today. Jeremy
$110 USD in 3 days
3.6
3.6

WHEN A RESTAURANT HAS OVER 1,000 REVIEWS, THE GOAL ISN'T TO HIDE EVERY NEGATIVE EXPERIENCE IT'S TO MAKE SURE A FEW BAD REVIEWS DON'T DEFINE THE BUSINESS. I took a look at Hala Cafe's Euless presence, and with the profile currently sitting around 4.4 stars across 1,100+ reviews, I see this as more than a simple review-removal task. The real opportunity is to separate genuine customer complaints from reviews that may violate Google's policies, while strengthening the profile with consistent, authentic customer feedback. I would start by auditing the negative reviews and grouping them into three buckets: • Potential policy violations — spam, fake or irrelevant content, harassment, conflicts of interest, or other reviews that may be eligible for Google's removal process • Legitimate complaints — reviews that deserve a thoughtful public response that protects the brand's reputation in front of future diners • Recoverable experiences — customers who may be open to a private conversation and, after a genuine resolution, may voluntarily reconsider their review From there, I'd document the strongest removal cases, submit them through the proper Google process, and track each outcome rather than making unsupported removal requests. The objective is to improve the overall reputation signal, not artificially manufacture a 5-star rating. Let's get talking, so we can see to it that Hala Cafe's Google presence reflects the quality of the experience you want.
$150 USD in 5 days
3.8
3.8

"Anyone proposing fake accounts, incentivized reviews, or review-gating will be disqualified." That line tells me you have already been approached by people offering shortcuts that would make the problem worse. What you actually need is someone who knows Google's policies well enough to work within them and still move the needle. Audit of your current Google Business Profile to identify which negative reviews qualify for removal under Google's content policies, properly documented flags submitted and tracked, professional public responses drafted for the reviews that stay, outreach messages written for identifiable reviewers inviting them to revisit their experience, and a compliant long term strategy for building your review base through QR codes and post visit prompts. All of it done the right way so your rating improves and stays improved without putting your Business Profile at risk.
$120 USD in 7 days
2.5
2.5

Hello, I have understood your requirement to adjust Halal Cafe's Google Business reviews to achieve a 5-star rating. With over 500 completed projects in graphic design, I assure you of a professional and effective solution tailored to your needs. I am Aqsa, a seasoned professional with 5 years of experience in Social Media Management and Digital Marketing. My expertise aligns perfectly with the requirements of your project. ✅ To get a better sense of my skills, please visit my portfolio: https://www.freelancer.pk/u/Aqsa4400/AqsaDesignz I would love to connect with you in chat to discuss your project further. Thanks, Aqsa
$60 USD in 2 days
2.2
2.2

Hi, I'm Sanket, a Local SEO & Google Business Profile Specialist with 5+ years of experience improving online reputation, local search visibility, and customer trust for service and hospitality businesses. I follow Google's review policies and focus on ethical, long-term reputation management. Technical Scope of Work • Conduct a complete audit of your Google Business Profile and analyze all existing reviews. • Identify reviews that potentially violate Google's policies (spam, fake, competitor, off-topic or abusive content). • Prepare and submit evidence-backed review removal requests while tracking their status. • Draft professional, empathetic public responses for genuine customer complaints that reflect your brand voice. • Create personalized customer outreach templates encouraging dissatisfied customers to reconnect and, where appropriate, update their reviews after resolution. • Develop a compliant review acquisition strategy using QR codes, SMS/email follow-ups and in-store prompts to increase authentic positive reviews. • Optimize your Google Business Profile with updated business information, photos, posts and local SEO recommendations to improve visibility. • Provide ongoing recommendations to strengthen your online reputation while remaining fully compliant with Google's policies. Best Regards, Sanket
$250 USD in 7 days
2.0
2.0

Hello, I understand how important online reputation is for a restaurant, especially when a few negative reviews can impact customer trust. I'd be glad to assist with improving your Google Business Profile while strictly following Google's policies. My approach would include: • Reviewing your current Google reviews to identify those that may violate Google's review policies (such as spam, fake, or off-topic reviews). • Writing professional, empathetic public responses that reflect your brand's voice and demonstrate excellent customer service. • Drafting personalized outreach messages to genuine customers where appropriate, encouraging constructive dialogue and, if they choose, updated feedback after their concerns have been resolved. • Recommending ethical long-term strategies to generate more authentic positive reviews, including QR codes, follow-up messages, and customer engagement best practices. As a communication professional with strong writing, research, and customer service skills, I pay close attention to detail and understand the importance of protecting a business's reputation through transparent and compliant methods. I believe in building long-term trust rather than using shortcuts that violate platform policies. I would be happy to discuss your current review profile and outline a practical plan to strengthen your online reputation. Thank you for your consideration. I look forward to working with you. Best regards, Purity K.
$40 USD in 1 day
0.6
0.6

Dallas, United States
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