answer 8 questions by reading this case study

you must have turnitin

due 29th 12noon Sydney time

I must hold the fund till 31st for revision reason

is not a formal literature review, that is, you are not describing, summarising, evaluating, or

clarifying the literature on the topic. You are only justifying the use of individual 6 references

The Case: Springfield Animal Hospital

“Springfield Animal Hospital” (SAH) is a privately owned veterinary practice owned by Nigel Taylor.

Case Study Questions

1. In order to help SAH management, define what information systems are and briefly explain

how information systems are important to future operations at SAH. While answering this

COIT20274 – Term 1, 2017 - Case Study - ver 2 Page 2 of 2

question, explore the different kinds of information systems that could be beneficial to any

small business.

2. Identify and list the specific business and system problems faced by SAH and list these

problems in order of priority.

3. What are the key information requirements of SAH? For each information requirement you

have identified, discuss how this information would enhance or improve SAH’s competitive


4. Which specific information system(s) can help SAH in managing their business problems,

making business decisions and fulfilling the information requirements identified in the

previous question? Be specific in how they will help in these areas.

5. Explain how SAH could strategically utilise the Internet, intranet and extranet to engage with

key stakeholders and fulfil communication and collaboration requirements.

6. “Change management” is an important concept to business organisations. How could SAH

best manage the organisational changes that would occur with the implementation of the

information systems changes you are proposing?

7. For various stakeholders at SAH, including its customers and employees, what are some of the

possible security and ethical issues that may arise with the introduction of their information

system? What could be done to resolve such issues?

Kemahiran: Penulisan Laporan

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