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Healthcare Call Center Project

Project Description :

(Preferably using Workflow Management Tools like [login to view URL] )

(It should be platform independent at the end for each agent , Wed, Android App , iOSapp , Windows App)

1.) Cloud Call Center management system

2.) Voice and Data : Maintain voice system PBX or call center. Monitoring tools through CISCO or AVAYA or Genesys or Knowlarity , Exotel etc)

3.) Application and Optimisation : Keep a metric of staff working and provide backup replacement etc on time

4.)Sales teams : Healthcare product sales. Maintain reports and MIS of sales

5.) Procurement team : Healthcare product procurement. Monitor no. of order placed and invoicing system. Number of orders for delivery track and maintain inventory.

6.) Healthcare Analyst : Drive the MIS and check pending case and manage SLAs. Also provide Management dashboards for every department regarding the request , open, pending, close and fail etc.

7.) Call Center Agent : Speak with the patients and raise ticket to the appropriate team and services

Integration with exiting EMR \ Analytics \ Reporting \ Virtual and Actual Doctor Consulting Platforms

If you are inclined for the roles. Please connect.

Work Location - Gurgaon \ Work from Home

Looking for candidates from NCR region. Bangalore. But if you can commit for delivery, location is not issue

Budget - 2 Lacs for 1 week (can increase if you show team members and support )

Kemahiran: Pusat Panggilan, Health Plans Digitization, J2EE, JavaScript, Local Job, Workflow Consulting

Lokasi: Bengaluru, India

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Tentang Majikan:
( 0 ulasan ) Bangalore, India

ID Projek: #30183555

4 pekerja bebas membida secara purata ₹118125 untuk pekerjaan ini

Digitalsland

Hi, I hope you will be fine. I read all your required project detail and wanna to work with you. We are company and we work from 2002, we have right now 1000+ staff in different IT fields. We Start freelancing now al Lagi

₹160000 INR dalam 50 hari
(0 Ulasan)
0.0
nehaksc1

Hi there, I represent a custom software development company, Turnkey Tech Solutions. We have developed many websites and apps in past, which you can check here: [login to view URL] We have an experienced team of designer Lagi

₹112500 INR dalam 7 hari
(0 Ulasan)
0.0
vijaycsqapmp

am vijay with 20 yrs experience in call center management Kindly let me know scope of work can able to handle task effectively

₹75000 INR dalam 7 hari
(0 Ulasan)
0.0
shredhar789

Am a genuine worker on whom anyone can depend on. Making sure that the assigned job is completed within time.

₹125000 INR dalam 7 hari
(0 Ulasan)
0.0