Ditutup

Livechat Support Specialist (English Language Proficiency Required) -- 2

Role Overview

We are looking for customer service specialists to manage customer queries and conversations through one of the fastest-growing marketing service platforms in the MarTech space. It will be your job to quickly figure out what customers need and answer questions to help them complete purchases, as well as learn more about products and services on behalf of the brands you work with. If you enjoy working in a competitive, rewarding, fast-paced environment where you will be well compensated for providing high quality customer service, then this role is for you!

Responsibilities

Respond to customers needs via SMS/text on behalf of brands

Drive new sales for brands by having engaging, high quality conversations

Exceed expectations on conversation quality, timeliness of responses and overall customer experience

Assist customers with urgent needs and guide them to the best solutions based on their preferences and requests

Build out customer knowledge bases to speed up and improve future replies

Facilitate post purchase support for brands

Skills & Requirements

Fully conversational written English proficiency

Some type of customer service or customer experience preferred

Strong communication skills

Fast typing skills

Strong command of grammar and syntax

Adaptable to ‘on the spot’ updates

Strong research skills (finding information on websites quickly)

Reliable internet connection

Competitive and enjoys a fast-paced sales/customer service environment

Enjoys a flexible working schedule

How To Apply

To apply, please submit answers to our 10 minute online skills assessment exercise. This is a timed assessment -- click on the link when you are ready to start:

[login to view URL]

You will receive a follow-up with information on next steps should you be selected to move forward in the process. Good luck

Kemahiran: Jualan, Sokongan Pelanggan, Bahasa Inggeris (AS), Khidmat Pelanggan, Typing

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Tentang Majikan:
( 0 ulasan ) San Francisco, United States

ID Projek: #31039547

31 pekerja bebas membida secara purata $19/jam untuk pekerjaan ini

FaizaBilal

Hello, Please review my profile as I have relevant skills and experience in Customer Support/Service. I have completed similar projects before for Inbound and Outbound Calling, email handling, and Live chat via Zendesk Lagi

$15 USD / jam
(70 Ulasan)
6.0
malbakurtulla

Hello, I hope you are fine. This is to express my interest. Well, I have all of the skills and experience that you’re looking for and I’m confident that I would be a good fit in this position. I do have previous exper Lagi

$20 USD / jam
(12 Ulasan)
4.6
(5 Ulasan)
4.5
samanabbad

Hi. I have done Masters in Business and Information technology from University of the Punjab, Lahore. I have been providing UK based food delivery service,"Order2Eat" and have been handling facebook and insta. I have Lagi

$20 USD / jam
(5 Ulasan)
3.7
liveexperts123

Hi there, I have read your project description and i'm confident i can do this project for you perfectly.I still have a few questions. please leave a message on my chat so we can discuss the budget and deadline of the Lagi

$50 USD / jam
(0 Ulasan)
0.0
japosesanjaya

Hello, It will a great platform to show my skills and knowledge. Whatever goals I set, I ensure to complete them within stipulated time.

$16 USD / jam
(0 Ulasan)
0.0
emyliafontoura79

Olá, sou perfeita para este trabalho e adoraria que me concedesse o trabalho. Farei o trabalho e entregarei rapidamente.

$20 USD / jam
(0 Ulasan)
0.0
huligappak1242

I will make you to read easily of conversation language form your needs so, trust me I make you to easy

$16 USD / jam
(0 Ulasan)
0.0
(0 Ulasan)
0.0
Mainuddinamun1

Hi Sir, My name is mainuddin . I am experienced in this type of work .i am doing this job since many year in different platforms I offer you a fast delivery , I can work with English with full efficiency and fluenc Lagi

$15 USD / jam
(0 Ulasan)
0.0
thayssayoongi

I WILL DO THE BEST OF ME, IN THE AREA THAT WILL BE ASSIGNED, TO SEE THE BEST OF THE COMPANY AND RESPECTING THE WORKING ENVIRONMENT.

$20 USD / jam
(0 Ulasan)
0.0
datacrowns

Hello, I have passed the assessment and my score is 13/15. Thank you for providing everyone the opportunity to test wether they're a good fit for this role or not. It was amazing as well as medium-easy. Looking forward Lagi

$15 USD / jam
(0 Ulasan)
0.0
vaamondelucia

Dear Hiring Manager, I'd love to be considered for the Livechat support specialist. A few years ago I started my own small business by making leather handbags and accessories, even though I love the manufacturing pr Lagi

$16 USD / jam
(0 Ulasan)
0.0
mallikarana20

ill answer incoming customer calls regarding billing issues product problems service questions and general client concerns i'll be responsible for maintaining a high level of professionalism with client and work to est Lagi

$20 USD / jam
(0 Ulasan)
0.0
jennyt44

[login to view URL] Ambitious freelancer. Hardworking and organized. Skills in Customer Service, Sales, Scheduling, Phone Support, Proficient in typing and editing. Dedicated to m Lagi

$22 USD / jam
(0 Ulasan)
0.0
Fairbanks1980

Let me show you what I got and what I can do. My work will speak volumes.. You wont be disappointed. I will complete task before required deadline

$15 USD / jam
(0 Ulasan)
0.0
Melaninglow

I have 3 years experience in customer service management, great problem solving skills and customer handling and will be able to solve issues on the spot within the required service level agreements. I will also ensure Lagi

$15 USD / jam
(0 Ulasan)
0.0
mothman5

I have experience be a manager for 12 years. I have worked in the financial, food, and wear house setting. I am a very fair person on a mission to find a job I can truly say I love.

$20 USD / jam
(0 Ulasan)
0.0
nicolasalayon

Hello there, I am writing in regard to your job opening of service specialists. As a candidate with extensive experience in Customer service, Helpdesk and support I am highly skilled in delivering the best and most acc Lagi

$20 USD / jam
(0 Ulasan)
0.0
BusiBoxUK

Good Afternoon, We are interested in working on this project. We are a BPO contact centre based her in the UK. With trained agents ready to take calls and live chats. When would be convenient for us to have a chat Lagi

$20 USD / jam
(0 Ulasan)
0.0