I have 2 degrees in MBA and IT with Economics, and 12 years of experience as an IT Customer Support Analyst in international companies in the UK and Germany.
I also have my own eCommerce business in the US, where I created my own website, social media, run Klaviyo (Campaigns, flows, forms, content), Google ads, Facebooks ads, and provide the customer service in with chat and Email Management and virtual assistance.
Skills: Excellent customer service - B2B, B2C, D2C, excellent written and verbal communication skills, very detailed-oriented, comprehensive analytical skills, strong service orientation, business correspondence, excellent organizational and communication skills. Proficient in MS Office, MS SharePoint, Google Workspace.