Ditutup

Virtual Canada: Customer Support Representative

We're committed to bringing passion and customer focus to the business.

Career Description/Summary:

We are diligently searching for dynamic Customer Support Representatives to establish an instant rapport with customers and provide a premium experience to every customer on every call.

As a Representative, you would handle inbound phone calls from customers troubleshooting and resolving advanced technical issues, assisting with account information, educating customers on purchasing information, specific content or account authorization. You would also process refund requests, provide promotion song and video code troubleshooting while supporting one of the largest technology companies in the world.

Does this describe you?

You have a knack, a real flair for customer service exhibited in your courteous telephone etiquette and phone presence.

You possess a sense of ownership for the total experience of customers including persistence to find a resolution to their complex issues.

You are not timid when it comes to learning new troubleshooting methods and an eagerness to pursue and master new challenges.

Your verbal skills allow you to communicate, adapt and simplify complex technical resolutions to each customer.

If you answered positively, Concentrix could be your next career move.

What we are looking for:

One (1) year call center experience or work at home experience

High School Graduate or GED

Keyboarding skills at a minimum of 30 wpm.

Availability to work a schedule which may include varying shifts, weekends and/or holidays.

Self-management skills to work independently in a home office location.

Ability to thrive in a dynamic and evolving remote Team environment.

Natural ability to collect information from various tools, analyze the technical information, while engaging and interacting with customers.

Make productive contributions and flourish within a Team where expertise is shared and feedback is supported.

What you bring:

Equipment specifics will be dependent upon program assignment.

Internet Service - minimum of 10.0 mbps download and 10.0 mbps upload (no wireless or satellite connections)

Basic landline telephone phone device (required during training and for production calls)

A traditional, analog phone line (POTS line)

No call features. Removal of all features is required and this may require contacting your provider.

Corded telephone headset that plugs directly into your telephone base

Amplifier

Mute button

Noise canceling microphone

USB headset w/microphone (used for training)

A separate, distraction free work space within your home designed to improve your productivity

What we offer:

3 Weeks Paid Training

Career pathing and advancement opportunities

Monthly performance incentives

Kemahiran: Khidmat Pelanggan, Sokongan Pelanggan, Jualan, Telepemasaran, Pengendalian Telefon

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Tentang Majikan:
( 0 ulasan ) Los Angeles, United States

ID Projek: #19270654

26 pekerja bebas membida secara purata $512 untuk pekerjaan ini

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samjohnyb4u

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AbdelrahmanTw

Voice recording: [login to view URL] I'm here to excel at whatever i do and do every job with excellence and honesty. I'm a very passionate person and work is essential to Lagi

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nsetechnologies

Hello, If you are looking for someone who can bring you result than your search end at us. We have a vast experience in Customer Service, Customer Support, Sales, Telemarketing, Telephone Handling and best suited for y Lagi

$250 USD dalam 5 hari
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subhomoysengupta

Hello Hiring Manager, Hope you are doing well. I absolutely love to earn your business. I'm a Graduate, self-motivated, hardworking, team player, self-starter, well organized, multi-tasker, research expert, passionat Lagi

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ZawnTechnologies

Greetings I have gone through the project description and i have great expertise with Customer Service, Customer Support, Sales, Telemarketing, Telephone Handling. You are welcome to chat with me so that we can discuss Lagi

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Radiaant

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cbarton87cb

Dear Potential Client, I have over twenty (20) years of work experience . Most of which was spent in the Customer Service Industry which required proficiency in Data Entry and strong analytical abillties and as such, Lagi

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syedaligilani3

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Yumnamombasa

Hi I can put 5 hours a day Relevant Skills and Experience Good communication, interpersonal, phone etiquette skills and computer knowledge

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yourvirtualworld

I believe that my more than 8 years of experience in the outsourcing industry doing project management and customer support as well as from an international IT company like SUN Microsystems would be of enormous benefit Lagi

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Ditagllogjanii

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kjha892

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nktmfreelancer

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pledres

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prycellabadu

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Umgull

Hi there, I have been associated to customer services industry for a while now, my 13 years of experience is all about assisting customer over the phone, live chat and email, following the toughest quality checks, Lagi

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