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We’re looking for a reliable, detail-oriented freelancer to support our children’s brand with customer service and blog writing with SEO knowledge. What you’ll help with: * Respond to customer service emails and messages in a warm, professional, and helpful way * Help answer common questions about orders, shipping, products, and policies * Write blog posts that are clear, engaging, and optimized for SEO * Do basic keyword research and suggest blog topics based on search intent * Add internal links, meta descriptions, headings, and other basic SEO elements * Help improve and refresh existing blog content when needed * Keep communication organized and accurate What we’re looking for: * Strong written English * Experience in customer service and handling customer inquiries professionally * Experience writing SEO-friendly blog content * Understanding of keyword usage, blog structure, titles, meta descriptions, and internal linking * Detail-oriented and able to follow brand voice and guidelines * Organized, responsive, and able to work independently * Experience with Shopify, Klaviyo, or e-commerce brands is a plus * Interest in parenting, education, toys, culture, or mission-driven brands is a plus About the role: * Remote freelance role * Part-time to start * Ongoing work for the right person * We’re looking for someone who can grow with us long term To apply, please include: 1. A short intro about your experience 2. Examples of customer service work you’ve done 3. 2–3 blog writing samples that show SEO knowledge 4. Any experience with e-commerce, Shopify, or mission-driven brands 5. Your hourly rate 6. Your weekly availability Please start your proposal with: “Culture matters” so we know you read the full posting.
Project ID: 40380873
74 proposals
Remote project
Active 24 days ago
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74 freelancers are bidding on average $6 CAD/hour for this job

Culture matters. Managing customer inquiries while maintaining consistent brand voice requires someone who understands both operational efficiency and the nuances of your product ecosystem. This role demands simultaneous execution across two distinct skill sets—responsive support and SEO-optimized content creation—without sacrificing quality in either domain. My background spans 6+ years handling high-volume customer communication, technical support documentation, and SEO-driven content strategy across multiple verticals. I've managed customer service workflows for e-commerce brands, written 500+ blog posts with measurable organic traffic improvements, and conducted keyword research to align content with search intent. Experience with product-focused writing means I understand how to translate customer questions into content assets while maintaining brand consistency. For a children's brand, this translates to clear, accessible communication that builds trust with both parents and your support team. Blog content can directly address common customer friction points—shipping policies, product comparisons, age-appropriateness guides—while capturing organic search traffic from intent-driven queries. Ready to start immediately with samples, availability breakdown, and rate upon discussion.
$2 CAD in 1 day
7.8
7.8

Culture matters Hi there, I am Sardar Nasir Khan, a professional SEO writer and customer support specialist. I have written numerous seo articles as of now. I will provide you with the best, cost-effective, and efficient services in these two domains, seo content writing and customer support. I can spend arounf 40 hours per week on your project. I will charge $6/h for fulfilling these job responsibilities. I can start working on this project right away. Let's discuss more details via chat! Thanks
$6 CAD in 40 days
7.9
7.9

Culture matters Hey, You need customer service support and SEO-friendly blog writing for your children's brand. Warm, professional responses to customer emails. Clear, engaging blog posts with keyword research, internal links, meta descriptions, and headings. I can do both. Here is what I will do: Respond to customer emails about orders, shipping, products, and policies Write SEO-optimized blog posts Research keywords and suggest topics based on search intent Add internal links, meta descriptions, and proper headings Refresh existing blog content when needed I have strong written English. I am organized, responsive, and can work independently. I have experience with Shopify and Klaviyo. I can share customer service examples and 2 to 3 blog writing samples. Send me your hourly rate range and weekly hours. Thanks, Revival
$8 CAD in 40 days
8.1
8.1

Culture matters. Managing customer inquiries while maintaining SEO consistency across blog content requires someone who understands both brand voice and search algorithm behavior—most freelancers default to one or the other. I've handled customer service operations and blog content creation across mission-driven brands. My approach focuses on response templates that solve common questions efficiently while naturally incorporating keywords that drive organic traffic. For blog work, I conduct keyword research to identify what your audience actually searches for, then structure content around user intent rather than keyword density. Specific deliverables: Professional email templates for orders, shipping, and product questions; SEO-optimized blog posts with proper heading hierarchy, meta descriptions, and internal linking strategies; content audits identifying refresh opportunities; organized systems for tracking customer inquiries and content performance. Experience spans e-commerce content management, Shopify optimization, and parenting/education sector brands. I work independently with clear communication and can scale from part-time to ongoing weekly commitments. Ready to discuss weekly availability and specific rate structure based on your content volume and customer inquiry frequency.
$2 CAD in 1 day
7.8
7.8

Hello there, I read your full job post carefully, and this role requires a balance between clear customer communication and SEO-focused content creation. The main challenge is maintaining a consistent, friendly brand voice while handling customer queries efficiently and also creating blog content that ranks and engages readers. My approach is to keep customer interactions simple, warm, and accurate while building content around real search intent with proper SEO structure. What I Will Do For You Handle customer emails and messages in a professional and helpful manner Respond to queries related to orders, shipping, products, and policies clearly Write engaging, SEO-friendly blog posts Perform keyword research and suggest blog topics based on search intent Optimize content with headings, meta descriptions, and internal linking Refresh and improve existing blog content for better performance Maintain organized communication and follow brand guidelines closely In my past experience, I have worked with e-commerce brands handling both customer support and SEO content. I am comfortable working with Shopify environments and understand how content, communication, and user experience directly impact conversions. I focus on clarity, consistency, and delivering quality work over time. LET’S DISCUSS YOUR REQUIREMENTS IN DETAIL ON CHAT. Thanks and regards, Rakesh Patidar
$4 CAD in 40 days
7.5
7.5

Greetings from SEOMaster!! We are Content writing + SEO experts and we can provide high-quality content for your website, blog, email, and other business needs. We will deliver well-researched, engaging content that is optimized to rank well on Search Engine Result Pages. With proven records on freelancer.com, we assure you that we will provide you with grammatically correct, interesting-to-read, informative, keyword-optimized, Google-friendly, and 100% original content for your company website and blog. 100% Unique Content High Quality and Well-Researched Plagiarism free Comprehensive Blog Posts ( 2000-3000 words) Effective Marketing copies Looking forward to further discussing the project with you! Thanks & Regards
$10 CAD in 10 days
7.5
7.5

Culture matters. Customer support paired with SEO content creation requires balancing brand voice consistency with search algorithm visibility—two demands that often conflict. This role demands someone who can switch between empathetic customer communication and keyword-driven content structure without diluting either. With 7+ years of proven experience across content writing, SEO optimization, and customer-facing communication, I've handled this exact combination for multiple e-commerce brands. I've written over 500 SEO-optimized blog posts with documented keyword research, structured internal linking strategies, and meta optimization that improved search rankings. My customer service background includes managing inquiries across multiple platforms while maintaining brand voice consistency. I've worked directly with mission-driven brands in parenting and education niches, understanding how to position products authentically while ranking for buyer intent keywords. Experience with Shopify store optimization and Klaviyo workflows means I understand the full customer journey from inquiry to repeat purchase. Availability: 25-30 hours weekly to start, scaling based on performance. My approach is systematic—documented processes, organized communication logs, and measurable content performance. Ready to move immediately and grow this into a long-term partnership.
$2 CAD in 1 day
7.2
7.2

“Culture matters,” and that's especially true when it comes to customer support and creating engaging, optimized content. With my robust experience in implementing effective workflows and structures, I'm well-positioned to support your children’s brand. I have a keen understanding of the importance of clear communication, organized processes, and accountability to ensure success. In the past, I’ve documented Standard Operating Procedures (SOPs) to address this very concern-focused on smoother operations, reducing unnecessary manual follow-ups, and avoiding deadline mishaps. My skill set and operational approach will ensure your customer service remains warm, professional, and efficient. The structured workflow manner will also help enhance your blog posts by effectively applying SEO tools such as keyword research, meta descriptions, internal links –making sure it aligns with brand voice and guidelines. I am not only well-versed in offers but I've also learned to understand brands and e-commerce platforms. Being Shopify-experienced is a plus point. In addition, my creative side enjoys writing about a range of topics so while “parenting” may not be within my niche per se, adapting to new realms is something I’ve done before. My weekly availability and readiness for ongoing work in line with a long-term goal make me adaptable to the project's needs.
$8 CAD in 40 days
7.0
7.0

Hello, I will help you improve and optimize your SEO strategy to increase conversions. With 10+ years of SEO experience, I specialize in building powerful local SEO keyword strategies that help businesses rank higher in their target cities and attract ready-to-buy customers. After reviewing your requirements, I understand the importance of ranking for high-intent local searches. My focus is not just traffic but qualified local leads that convert. 1. What I’ll Do: ✅ In-depth Local Keyword Research (City + Service-based terms) ✅ Competitor Keyword Gap Analysis ✅ Google Business Profile Optimization ✅ Location-Based Landing Page Strategy ✅ On-Page Optimization with Local Signals ✅ Local Citation & NAP Consistency Check 2. Expected Results: ✔ Higher visibility in local search results ✔ Improved Google Maps rankings ✔ More calls, inquiries & walk-ins ✔ Stronger presence in your target area Let’s connect and build a local keyword strategy that brings real customers from your area. Best regards, Anju MA."
$15 CAD in 8 days
6.3
6.3

Culture matters Dear Client, I am Firoz, a digital marketing expert with over seven years of professional experience in SEO, content writing, and customer service. I am well-equipped to support your children’s brand by managing customer inquiries with warmth and professionalism, ensuring clear and helpful communication regarding orders, shipping, and policies. Additionally, I bring proven expertise in creating SEO-optimized blog content tailored to engaging your target audience. My skills include keyword research, crafting meta descriptions, structuring blog posts with effective headings, and implementing strategic internal linking—all essential for boosting organic traffic and search visibility. I have collaborated with e-commerce clients using platforms like Shopify, enhancing their content strategy and customer support frameworks. My approach is meticulous, aligned with brand voice guidelines, and driven by a goal to foster long-term growth through organized and responsive remote work. I am available part-time initially, with flexibility to expand as needed. I would be happy to share relevant blog samples and examples of my customer service communications upon your request. I look forward to contributing to your mission-driven brand and helping it flourish. Best regards, Firoz
$2 CAD in 10 days
6.5
6.5

Culture matters. Customer support combined with SEO blog writing requires balancing brand consistency across two distinct channels—one reactive, one strategic. Most freelancers struggle here because customer service demands immediate responsiveness while content optimization requires research depth and keyword precision. My background spans 5 years of professional writing across 135+ client projects, with demonstrated expertise in SEO content creation, keyword research, and blog structure optimization. I've handled customer-facing communication in multiple industries and understand how to maintain brand voice while addressing customer concerns clearly and professionally. For blog content, I conduct thorough keyword research, structure posts with proper heading hierarchies, meta descriptions, and internal linking strategies that align with search intent. For your children's brand, I can manage customer inquiries efficiently while producing SEO-optimized blog content on parenting, education, and child-focused topics. I'm organized, detail-oriented, and can maintain consistent brand guidelines across both functions. Long-term retention comes from reliability—I deliver on deadlines and maintain quality standards throughout ongoing partnerships. Available to start immediately on a part-time basis with flexibility to scale. Ready to provide customer service samples and SEO blog portfolio upon request. Hourly rate discussion follows initial conversation about weekly scope and priorities.
$2 CAD in 1 day
6.0
6.0

Hi, I will help you manage a results-driven SEO campaign for better rankings. With 8+ years of experience, I don’t just optimize websites—I build strategies that attract the right audience, improve engagement, and drive long-term results. If your goal is to improve your Google rankings and bring consistent organic traffic, I can help you with a focused SEO campaign built for real growth. 1. SEO Campaign to Boost Rankings On-page optimization to improve structure, content, and search visibility Keyword targeting based on high-intent searches Technical improvements for better speed and indexing Content enhancement to increase relevance and engagement Authority building through quality backlinks Performance tracking to continuously improve results My focus is simple Better visibility leads to higher rankings and consistent traffic Let’s build an SEO campaign that strengthens your presence and delivers measurable growth. Best regards, Raghav AS,"
$15 CAD in 8 days
5.2
5.2

Hey! I specialize in e-commerce customer support and SEO content writing with 9+ years helping online brands maintain strong customer experience and search visibility. Here’s how I can help: * Respond to customer inquiries with warm and brand-consistent communication * Handle order shipping and product questions with clarity and accuracy * Write SEO-optimized blog posts with proper structure and keyword use * Improve existing content with better readability and search performance Could you clarify if your blog content is more focused on educational parenting topics or product-led storytelling for SEO growth?
$8 CAD in 40 days
4.5
4.5

Culture matters, and as a seasoned freelancer with a diverse skill-set in Project Management, Virtual Assistance, Content Creation, Research Writing, and Digital Marketing - I'm not just about completing tasks. I'm about resonating with your brand identity and aiding growth over the long-term. Having produced 500+ projects with similar requirements, my understanding of SEO writing for customer-centric engagement is unrivalled. The ability to provide top-notch customer service is one of my hallmarks. For instance, in my most recent role as a Virtual Assistant for an e-commerce platform, I handled customer inquiries promptly and professionally, always leaving them satisfied. Additionally, I've proven adept at crafting engaging blog posts that align with brand guidelines while adhering to SEO best practices. Furthermore, my extensive experience on Shopify, Klaviyo and across e-commerce brands gives me an edge when it comes to grasping and effectively implementing your specific needs. Indeed, you seek someone who can add value to your team by consistently producing high-quality work within set deadlines - that's exactly who I am. Let's join forces!
$8 CAD in 40 days
4.4
4.4

Hello, I am an SEO expert who specializes in increasing organic traffic to your website through ethical practices. I will offer you with both on-page and off-page content for your website. Your website will be marketed using white hat SEO strategies, resulting in a strong online presence on Google search engine. Please check my SEO work steps we will perform on your site. ♛ SEO Audit Report ☛ Competitors’ Analysis ☛ Keyword Research & Analysis ☛ Unique Meta tags Creation (Title Tag, Description & Keywords) ☛ Google XML Sitemap Fixing ☛ Robots Txt file Creation ☛ Alt / Image tags Optimization ☛ Google Search Console Setup ☛ Google Analytics Setup ☛ URL Canonicalization ☛ Broken Link Check ☛ Spam link disavow file. ♛ Off-Page SEO Work ☛ High-Quality Backlinks. ☛ Article submission ☛ Web 2.0 submission ☛ Social Bookmarking Submissions ☛ Profile Submissions ☛ Image sharing ☛ Syndication Submissions ☛ PDF File Submission ☛ Business Listing Submission ☛ Classifieds Submissions Free tool setup webmaster and analytics. I am waiting for your kind response. Thanks & Regards
$2 CAD in 10 days
4.4
4.4

Hello, I am Khadija Amin, a seasoned professional with over 8 years of experience in Product Descriptions, Content Writing, Customer Service, and SEO. I have carefully reviewed the requirements for the Customer Support and SEO Content Assistant role and am confident in my ability to deliver exceptional results. I will diligently handle customer inquiries, craft engaging and SEO-optimized blog posts, conduct keyword research, and enhance existing content. With my expertise in SEO best practices, I will ensure that the content is well-structured and effectively drives organic traffic. As a Full-Stack Developer and Creative Designer, I have successfully completed numerous projects, specializing in WordPress development, WooCommerce setup, and brand identity systems. You can view my portfolio here: https://www.freelancer.com/u/khadijaamin9 I would love to discuss how I can contribute to your children’s brand further. Let's connect in chat to explore this opportunity. Thanks, Khadija Amin
$5 CAD in 40 days
4.0
4.0

Hello! I’m a detail-oriented freelancer with experience in both e-commerce customer support and SEO blog writing. I’ve handled customer inquiries professionally via email/chat, ensuring clear, friendly, and brand-aligned communication. I also write SEO-optimized blog content with proper keyword research, headings, meta descriptions, and internal linking to improve search visibility and engagement. I’m comfortable working with Shopify-based brands and can adapt quickly to your tone and guidelines. I’m organized, reliable, and available for ongoing part-time work with consistent quality and responsiveness.
$2 CAD in 40 days
3.8
3.8

Hello there, According to your project requirement I clearly understand the main challenge is balancing responsive, human customer support with SEO-driven content that attracts and converts the right audience. I approach this by combining structured support workflows with intent-based content planning, so both customer satisfaction and organic growth improve together. How I’ll Support You: I will handle customer emails in a warm, professional tone, manage queries on orders, shipping, and policies with accuracy, and keep communication organized. I will also perform keyword research, write engaging SEO blogs, optimize meta descriptions, headings, and internal links, and refresh existing content to improve rankings while maintaining your brand voice. In my past 10 years of career, I worked on many similar projects with specialization in customer engagement, eCommerce support, SEO blog writing, keyword strategy, and content optimization for Shopify-based brands. I WOULD LOVE TO DISCUSS YOUR PROJECT IN DETAIL. PLEASE CONNECT WITH ME IN THE CHAT BOX. Best regards, Priyanka
$3 CAD in 40 days
3.9
3.9

"Culture matters”. This resonates deeply with me and the perspective I bring to your Children's brand. As an experienced freelancer serving diverse clients for over a decade, I have developed a knack for understanding and adhering to distinctive brand voices and guidelines. With a deep interest in parenting, education, toys, and culture, I believe I can genuinely connect with your target audience as we empower and entertain young minds through your mission-driven brand. My knowledge of e-commerce tools like Shopify and Klaviyo is an added bonus. My expertise extends seamlessly into writing SEO-optimized articles, honed by the numerous research papers I have written and published in reputed international journals. As your content assistant, I can provide keyword-rich blog posts that are informative, engaging, and most importantly, highly discoverable. I understand the significance of internal links, meta descriptions, headings, and their impact on search rankings. Moreover, my proficiency in customer service will ensure prompt, professional responses to enhance your brand's customer experience.
$5 CAD in 40 days
3.1
3.1

“Culture matters” and it's always inspiring to come across brands like yours that are not only focused on their mission but also on giving parents the right tools to educate their children. I am Sehrish, a prolific MPhil English Writer with a strong creative knack and unflinching passion for children's education. Over my 8+ years of career, I have mastered the techniques of content creation and strategizing that go beyond just writing - be it optimizing content for SEO or compiling engaging blog posts. I am confident that my skills set aligns perfectly with what you require for this position. Having previously worked as a Lecturer, I've honed the art of transforming complex ideas into easy-to-understand, expert pieces. In conjunction with this, my experience in IT as a UX Writer qualifies me in organizing information and adhering to meticulous details - something essential for maintaining your brand voice and guidelines while handling customer service inquiries professionally. Moreover, my profound understanding of SEO will further contribute to your brand visibility as I can conduct relevant keyword research, suggest pertinent blog topics based on search intent, add effective internal links, meta descriptions etc. My hourly rate is $35 per hour and currently, I'm available 20 hours per week. I'm excited about the possibility of contributing to your brand's long-term growth and building an exciting partnership!
$8 CAD in 40 days
3.1
3.1

Toronto, Canada
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Member since Oct 17, 2020
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