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I need a solid, production-ready integration that keeps ServiceNow and Jira talking to each other in real time. The connection must work in both directions: when an incident, story, or task is opened or updated in ServiceNow it should appear or update in Jira, and the reverse must happen just as smoothly. Scope of the sync • Tickets / Issues • Comments / Notes • Status Updates I already have admin-level access to both platforms and can provide API credentials, workflow diagrams, and a non-production sandbox for initial testing. You are free to leverage IntegrationHub, MID servers, REST APIs, webhooks, or an iPaaS tool—whichever meets enterprise security standards and proves easiest to maintain. Acceptance criteria 1. Creating or updating a ticket in either system replicates the record, its current state, and its most recent comments in the other within 60 seconds. 2. Status changes remain aligned at all times, with no looping or duplicate updates. 3. Error logs are centralized and human-readable, with automated e-mail alerts on failure. 4. A concise hand-off document and 30-minute knowledge-transfer call wrap up the engagement. If you have done a bidirectional ServiceNow–Jira sync before, especially using IntegrationHub spokes or custom REST scripts, I would love to see it in action.
Project ID: 40540602
6 proposals
Remote project
Active 18 hours ago
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6 freelancers are bidding on average ₹10,583 INR for this job

Hi, I hope you're having a great day. I've delivered several ServiceNow–Jira integrations that sync tickets, comments and status both ways. I built a bidirectional connector using IntegrationHub spokes and Jira REST webhooks, and prevented loops with a sync-token header on updates. I'd start by mapping fields, enabling webhooks, and adding Scripted REST handlers plus centralized logs. Could we hop on a short call to confirm the exact field mapping and sandbox endpoints? Thank you, Alpeshbhai M.
₹7,000 INR in 20 days
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I have worked on ServiceNow Jira sync for an US project with state comments work notes and the encryption also applied with the roles
₹15,000 INR in 20 days
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Hi, I have 6.5+ years of hands-on ServiceNow development experience, including REST API integrations, IntegrationHub, Flow Designer, Scripted REST APIs, and workflow automation. I can build a secure, maintainable bidirectional ServiceNow–Jira integration to synchronize tickets, comments, and status updates while preventing duplicate updates and sync loops. The solution will include centralized error logging, email notifications, sandbox testing, documentation, and a knowledge transfer session. My approach is to first map the required fields and workflows, implement real-time synchronization using REST APIs/webhooks or IntegrationHub where appropriate, and thoroughly test both directions before deployment. I believe in delivering reliable, production-ready solutions and maintaining clear communication throughout the project. Looking forward to discussing your requirements.
₹12,000 INR in 15 days
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Hi, I can help you build a reliable bidirectional integration between ServiceNow and Jira. I have experience with ServiceNow, REST APIs, IntegrationHub, and Jira integrations. I can ensure that tickets, comments, and status updates sync in both directions within your required timeframe while preventing duplicate updates and sync loops. I will also provide error logging, email alerts, complete testing in your sandbox, documentation, and a 30-minute knowledge transfer session. I have admin-level integration experience and can start immediately. I look forward to discussing your project. Best regards, Anwar ServiceNow Developer | Integration Specialist
₹12,500 INR in 15 days
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Hello, I can deliver a production-ready, bidirectional ServiceNow-Jira sync meeting your exact criteria. I will utilize Integration Hub, webhooks, and REST APIs to replicate tickets, status changes, and comments seamlessly within 60 seconds. To prevent looping or duplicate records, I will implement unique correlation ID filtering flags. I will also configure centralized error logging with automated email alerts for fast troubleshooting. I am ready to utilize your sandbox environment immediately and will wrap up with clean hand-off documentation and a 30-minute knowledge-transfer call.
₹7,000 INR in 7 days
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I saw your requirement for integrating ServiceNow and Jira, and I’m confident I can deliver a seamless, robust solution for you. I am a ServiceNow Developer specializing in integrations. I have previously built and deployed live, bi-directional (two-way) syncs between ServiceNow and Jira, ensuring that data flows instantly and accurately between both platforms without conflicts.
₹10,000 INR in 7 days
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Bengaluru, India
Member since Mar 3, 2026
₹1500-12500 INR
₹1500-12500 INR
₹75000-110000 INR
$15-25 USD / hour
₹12500-37500 INR
₹1500-12500 INR
₹1500-12500 INR
₹1500-12500 INR
₹75000-110000 INR
$15-25 USD / hour
₹12500-37500 INR
₹1500-12500 INR
₹1500-12500 INR
₹1500-12500 INR
₹12500-37500 INR
₹75000-110000 INR
₹1500-12500 INR
$15-25 USD / hour
₹1500-12500 INR