Ditutup

Customer Support for SaaS product

Visitor Analytics is a high performing start-up in Munich and Cluj, founded in January 2016, that has more than 2M installs from 190 countries and aims to offer an all-in-one solution for any website in regards to website statistics, UX & behavior (recordings, heatmaps, funnels, etc.), visitor interaction and much more.

Learn more about the app here: [login to view URL]

Desired skills:

- Excellent English skills

- Excellent communicator and empathy skills

- Driven by a desire to help people and a passion for teaching technology to others

- Positive attitude, always polite and patient

- Attention to detail

- Working knowledge of all current browsers

- Working knowledge of iOS and Android mobile platforms

- Similar working experience of at least 2 years

Responsibilities:

- Provide timely and accurate responses to all incoming incidents, requests, and concerns generated through various channels, such as e-mail and live chat (mainly during working hours covering the American timezone).

- Effectively triage and troubleshoot incoming issues to determine priorities and escalate when needed.

- Chronicle new and useful knowledge by creating and updating internal documentation (for own gain and to make things easier and more efficient).

- Report on usability, functionality and identify any aspects that could be improved within the product.

- Analyze and reproduce issues as described by the users to get to know what resolutions can be applied.

- Review the application specifications and try all the functionalities in order to better understand the product and offer accurate solutions to the ones in need.

- Browse through an internal knowledge base (research activities).

- Collaborate closely with the team on a daily basis.

- Availability for video or audio conversations with the team members in case of need and during the training.

More about the product:

Tracking and understanding website-statistics, -analytics and user behavior using most tools is very complex & time-consuming for (non-technical) people. You need to install and use many different tools in parallel, retrieve data from different repositories and compare them. You may frequently get stuck due to overwhelming graphs and charts. This is why we developed Visitor Analytics: all the tools you need, united in one app. An intuitive structure, a neat presentation of complex data and making great use of the data synergies between modules!

We are 100% GDPR-/CCPA compliant and collect all data a website owner needs to know about his visitors in real-time: referrals, conversions, bounce rates, click-paths, page visits IPs, location, what browser, device or OS they have. Further great value is added via our behavior analysis tools of session recordings, conversion funnels and heatmaps. Innovative features like surveys, polls, feedback banners and a chat module are already in development. Our app is built for entrepreneurs, marketers and companies focused on their site statistics and visitors' behavior. But it is just as helpful in communicating with and supporting your clients.

Kemahiran: Pemasaran Media Sosial, Sokongan Pelanggan, Khidmat Pelanggan, Pengendalian E-mel, Pembantu Maya

Lihat lagi: gamersaloon customer support, java struts customer support, call center customer support projects, customer support service chat project, oscommerce hide customer last name product reviews, let customer write review product website software script, habbo customer support number 888, money help desk customer support, customer support projects commerce, customer support product, saas customer support jobs, saas customer support metrics, saas customer support job, saas customer support salary, what is saas customer support, best customer support saas, saas companies with the best customer support, saas customer support best practices

Tentang Majikan:
( 0 ulasan ) Muzaffarnagar, India

ID Projek: #29822701

21 pekerja bebas membida secara purata $7/jam untuk pekerjaan ini

malbakurtulla

Hello, I hope you are fine. This is to express my interest. Well, I have all of the skills and experience that you’re looking for, and I’m confident that I would be a good fit for this position. I do have previous expe Lagi

$10 USD / jam
(19 Ulasan)
4.9
emmanuelolapade2

I am a polished, professional customer service rep offering: • Proven experience providing customer support in busy call center environments for public utility and insurance industry employers. • An unwavering comm Lagi

$6 USD / jam
(4 Ulasan)
4.5
Avngl89

I have 2 years of experience working with a remote company where I was tasked on providing support on several of their SAAS products. English is my primary language and I am a quick learner. I am dedicated to learning Lagi

$10 USD / jam
(5 Ulasan)
2.2
saharshjain3

Hello I'm very interested in the work. I'm very fluent in English with a technical background in computer science. I have handled similar roles on my past work position. I'm also equipped with knowledge of digital mark Lagi

$5 USD / jam
(1 Ulasan)
1.3
ggerard13

Have been in to such types of work already, hence we can have a Interview over the phone, in order to see if this can be a right matcha

$10 USD / jam
(0 Ulasan)
0.0
aniketgupta2207

I can do the work easily and deliver exceptional results. I possess a combination of skills and experience that you're looking for. I am pretty confident that I am the best for this work as i've done this type of work Lagi

$2 USD / jam
(0 Ulasan)
0.0
osalajlan

A passionate and well-behaved excellent English communicator who have would love to translate your expectation to reality. After familiarizing myself with mentioned responsibilities, I am capable of fulfilling them s Lagi

$10 USD / jam
(0 Ulasan)
0.0
clydegaiqui2

have already a call center setup and ready

$5 USD / jam
(0 Ulasan)
0.0
wainainanjau13

Hey dear recruiter; I have carefully read the job requirements and I am confident that I have the much required skills. Hope you will consider me; regards Wainaina Njau.

$5 USD / jam
(0 Ulasan)
0.0
walteraguilarvar

I can handle any type of emails just send me instructions and you will not be dissapointed

$4 USD / jam
(0 Ulasan)
0.0
vw8084206vw

Dear Hiring Manager, Good day! My name is Sarah Jane Sebastian from Manila, Philippines, and I would like to apply for the Customer Support role. I worked as an Overall Virtual Executive Assistant/Operations Manager f Lagi

$8 USD / jam
(0 Ulasan)
0.0
rameshmeel852

Hello, I have read the discretion of your project and understood that you are looking for customer service representative . I glad to inform you that i can do this project as per your requirement because I am a prof Lagi

$2 USD / jam
(0 Ulasan)
0.0
Mahmoudsawy12040

Hello Dear, I'm offering my business for you. We are able to be you outsourcing partner (BPO) for customer service, tech support, sales and marketing. For me as the chef of my team and the responsable one, I can discus Lagi

$7 USD / jam
(0 Ulasan)
0.0
Preshgrey

Hello Recruiter, It would be my pleasure to offer my undivided assistance, in view of converting engaging customers to possible product advocates using both technical and non-technical approaches to ensure customer s Lagi

$7 USD / jam
(0 Ulasan)
0.0
manikdas9955

I want to do this job it matches my preference and experience. so I consider myself fit for this job, I am careful and responsible towards my work

$9 USD / jam
(0 Ulasan)
0.0
n1njadart

I have over 12 years experience in customer service and technical support with a leading mobile service provider. I troubleshooted and resolved countless queries for both Android and iOS devices. Being part of a qualit Lagi

$8 USD / jam
(0 Ulasan)
0.0
Mohammedsolieman

good day. I [login to view URL] assist you in your products software as a service SaaS virtually. feel free to contact me anytime have a nice day Regards

$9 USD / jam
(0 Ulasan)
0.0
Embonete

I have more than 10 years experience in customer service for both email and voiced support. I have worked with the accounts of eBay UK, FedEx, Tripadvisor, Zinga, and BDO Unibank Inc.

$5 USD / jam
(0 Ulasan)
0.0
itzayushjha257

Hello I'm very interested in this work . I'm very fluent in English . I'm more cofertable to do work on American time zone. I'm very effective and self-motivated person . I can do your work at given time only . I'm no Lagi

$4 USD / jam
(0 Ulasan)
0.0
Abhimalik990

I've worked with different organizations and have an experience of interacting with all kind of customers from all over the world. And can take care of every customers in the best way.

$8 USD / jam
(0 Ulasan)
0.0