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Zendesk API / Application

I'd like a self-hosted application for receiving data and then using that data to post to Zendesk's ticket API.

The required workflow is as follows:

1. A new Zendesk ticket is created and data is received via an endpoint notification. (POST / JSON)

2. Depending on the 'priority' of the ticket, the application should wait a defined amount of time (ie. 15 minutes for urgent, 30 minutes for high)

3. The application should then post to the Zendesk Ticket API using:

a) one of 5 pre-determined responses (these should be cycled through or chosen randomly each time the application runs)

b) a different authentication (zendesk user) depending on who we define as being as on duty within the application

So key features:

- Ability to receive and make use of data posted by Zendeks Ticket Notification. (An example can be given)

- Ability to store multiple versions of the response that will be posted to the Zendesk API

- Ability to store who is on shift, to define which authentication is used when posting to Zendeks API

- Ability to wait a X minutes/hours before posting to API

- Ability to post updates to Zendesk API

A UI with this application is desirable but not required.

I look forward to working with you!

Kemahiran: Kejuruteraan Perisian, JavaScript, JSON, Zendesk, Kejuruteraan

Tentang Majikan:
( 0 ulasan ) London, United Kingdom

ID Projek: #32673306

6 pekerja bebas membida secara purata £297 untuk pekerjaan ini

liveexperts123

Hi there,I'm biddin on your project "Zendesk API / Application"Engineering, Software Architecture, Zendesk, JavaScript and JSON I'd like a self-hosted application for receiving data and then using that data to post to Lagi

£250 GBP dalam 3 hari
(88 Ulasan)
7.7
(93 Ulasan)
7.1
Valuesolutions

Hello, I hope this finds you well. I have just seen your project requiring; JavaScript Engineering Software Architecture Zendesk JSON I believe that my 10-year experience in this field is what you need right away. Avo Lagi

£500 GBP dalam 7 hari
(42 Ulasan)
6.0
nenadudovicic111

Yes. I have done a lot of jobs with zendesk integration. So, I can help you if you want. Hope to work with you. Many thanks.

£150 GBP dalam 3 hari
(7 Ulasan)
4.2
ExpertMithu

Hi, I can complete this task with zendesk api Thank you.

£499 GBP dalam 20 hari
(2 Ulasan)
2.5
yvonnefrancis200

ZENDESK API EXPERT PHD SOFTWARE ARCHITECTURE HELLO, I have gone through your REQUIREMENTS, and I believe I have the PERSONNEL AND SKILL needed to finish this project. I have done numerous of these projects before. I Lagi

£135 GBP dalam 7 hari
(10 Ulasan)
3.2