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Implement support ticketing system connected to Exchange+SQL

For our customer service department we are looking for a solution to streamline customer support using a ticket system.

This system can be open-source or not and run on either Windows or Linux.

The developer can discuss his choice of software

It should contain the following features:

- automatically assign incoming e-mail messages a ticket number

- ability to assign priorities, categories and due dates

- assign issues to particuler customers (from CRM database)

- reminders for overdue items

- ability to communicate with Microsoft Exchange (used for e-mail)

- communication with CRM database, in Microsoft SQL (or any other ODBC data source)

- storage of tickets in ODBC-compatible database

Available server platforms:

- Microsoft Server 2008 with SQL 2008 and Exchange 2007

- MacOSX Server 10.6

Please make a proposal for this scenario.

Other details:

- milestone upon starting, release when total working solution is available

- communication through IM

- three weeks to complete

Kemahiran: Microsoft Exchange, SQL

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Tentang Majikan:
( 29 ulasan ) Den Bosch, Netherlands

ID Projek: #1598039

4 pekerja bebas membida secara purata $725 untuk pekerjaan ini

sandeep25101982

Hi, We have .Net 3.5,4.0, ASP.net,MVC,WCF,WPF,Silverlight,sharepoint and PHP [url removed, login to view] have a look at private message for relevant work done. Awaiting a positive response from your end and looking forward to Lagi

$750 USD dalam 30 hari
(9 Ulasan)
5.4
Rowa

Let's get started

$700 USD dalam 30 hari
(1 Ulasan)
1.8
shyc

We are the ms. exchange specialists working more that 3 years with exchange. Please let me know, we can discuss further details.

$750 USD dalam 3 hari
(0 Ulasan)
0.0
jay54321

Hello there, I can propose a very good solution for this project. Please let me know your free time and email address to discuss on this. I have got implementation experience of several IT Ticketing systems across l Lagi

$700 USD dalam 7 hari
(0 Ulasan)
0.0