We currently have offshore support to our helpdesk. However we have had many issues with them and it has resulted in frustrated customers so we are looking to move to another provider.
The support we require is mainly level 1 and 2 and will be mostly between 8pm GMT to 8am GMT we are a uk company. We provide our current provider with a login to our whmcs help desk then if the issue is a level 3 they inform the client that they are escalating to level 3 and then move it our level 3 department. They also get an email notification when a new ticket is created so they know when to login when a new ticket is created. We like to offer 24/7 support but mainly so the client has some communication. We have about 15 tickets per month and I pick some of these up and move them to our que. We use whmcs so we would set you up with an account and you will be able to login and respond / escalate tickets to our support department.
I am also on MSN and google chat on my mobile device so if you or your techs get stuck during UK hours they can chat to me. I would not need live chat to our clients.
At the moment we have
Level I = $ 2 per Ticket, Level II = $ 4 Per Ticket., 24x7 support, SLA covering 1 hour of response time and 8 hour fix.
We use cpanel for our servers and we also have 1 plesk server but we can manage that if its a problem, we would just need to you acknowledge the ticket and assure the customer and then escallate the ticket to us.
We use solusvm for our virtual servers and have 3 dedicated hosts. We use openvz. We also have some vps servers resold but we have full root access. We have windows vps servers also. We use Centos as our linux distro and some ubuntu.
We would like to create a long term relationship and anyone who has experience of SEO can can help us move along would also be great (not essential) we also offer you 25% revenue of all sales
29 pekerja bebas membida secara purata $5/jam untuk pekerjaan ini
Hi, - Proficient in SEO/Usability - Have experience in ticket/support/live chat - 99.99% customer satisfaction My CV is attached. Hope for future relations, all negotiatable.
I'm new to this website, but not new to the Tech Support field. I currently give level 3 support and I would like to be part of this project. I also Speak Spanish and Portuguese. Let me know if you have any questions