Ditutup

Outsourced Hosting Support level 1

Hello,

We currently have offshore support to our helpdesk. However we have had many issues with them and it has resulted in frustrated customers so we are looking to move to another provider.

The support we require is mainly level 1 and 2 and will be mostly between 8pm GMT to 8am GMT we are a uk company. We provide our current provider with a login to our whmcs help desk then if the issue is a level 3 they inform the client that they are escalating to level 3 and then move it our level 3 department. They also get an email notification when a new ticket is created so they know when to login when a new ticket is created. We like to offer 24/7 support but mainly so the client has some communication. We have about 15 tickets per month and I pick some of these up and move them to our que. We use whmcs so we would set you up with an account and you will be able to login and respond / escalate tickets to our support department.

I am also on MSN and google chat on my mobile device so if you or your techs get stuck during UK hours they can chat to me. I would not need live chat to our clients.

At the moment we have

Level I = $ 2 per Ticket, Level II = $ 4 Per Ticket., 24x7 support, SLA covering 1 hour of response time and 8 hour fix.

We use cpanel for our servers and we also have 1 plesk server but we can manage that if its a problem, we would just need to you acknowledge the ticket and assure the customer and then escallate the ticket to us.

We use solusvm for our virtual servers and have 3 dedicated hosts. We use openvz. We also have some vps servers resold but we have full root access. We have windows vps servers also. We use Centos as our linux distro and some ubuntu.

We would like to create a long term relationship and anyone who has experience of SEO can can help us move along would also be great (not essential) we also offer you 25% revenue of all sales

Thank you,

Kemahiran: Sokongan Pelanggan, Linux, SEO, Sistem Admin, Bantuan Teknikal

Lihat lebih lanjut: outsourced hosting support, level linux support, hosting support level, helpdesk support, virtual device, virtual admin support, to level, support admin, plesk outsourced support, outsourced system admin, outsourced server, outsourced sales company, outsourced support, outsourced company, move offshore, looking sales support help, looking manage servers linux, level 2, level help desk, help fix seo, help desk level, get help desk, fix support, cpanel issues, admin support virtual

Tentang Majikan:
( 0 ulasan ) London, United Kingdom

ID Projek: #1547638

29 pekerja bebas membida secara purata $5/jam untuk pekerjaan ini

tatanh1983

Hi, Please check the PMB thank you

$8 USD / jam
(182 Ulasan)
6.6
codetrance

I can help you. Thank you.

$8 USD / jam
(91 Ulasan)
5.9
servernix

24/7 Server Management and Outsourced Support provider. Kindly check PMB for more details.

$6 USD / jam
(35 Ulasan)
4.9
VIServices

We are a successful offshore outsourcing service provider delivering Remote Managed Services (RMS) to the clients just like you to manage your IT Infrastructure. We offer 24/7 support services for IT Companies and H Lagi

$8 USD / jam
(14 Ulasan)
4.7
ayazgul

Hello Sir i am web developer & linux administrator.. I have good experience in Cpanel & i also have my own server. i can install any extension,Make Upgrades,Inspect Problem,Resolve Any Issue,Make big database dump,t Lagi

$5 USD / jam
(4 Ulasan)
3.8
mumlinux

Hello, 8 years experience. Please check PMB. Thanks,

$5 USD / jam
(5 Ulasan)
2.9
nemoback

I'm doing similar support at my work so I can do your job also. I'm available on skype and gtalk. Contact me if interested in professional customer support.

$8 USD / jam
(1 Ulasan)
1.4
jcarlosprime

Hello, I have 10+years of extensive and continuous experience as DBA/SysAdmin. Your requirements perfectly matched broad background and technical skills in IT. I have team of efficient, very technically inclined an Lagi

$4 USD / jam
(0 Ulasan)
0.0
jamshed11946

I have an experience of working with reseller hosting and 15 vps's. I can manage vps very well and can provide L1 and L2 support without any problem.

$8 USD / jam
(0 Ulasan)
0.0
maxmito

I have already experience with cPanel/WHM environment.

$5 USD / jam
(0 Ulasan)
0.0
prasad2466

Believe me, i can do this project, give me a chance to prove myself.

$2 USD / jam
(0 Ulasan)
0.0
stricter

Hi, - Proficient in SEO/Usability - Have experience in ticket/support/live chat - 99.99% customer satisfaction My CV is attached. Hope for future relations, all negotiatable.

$2 USD / jam
(0 Ulasan)
0.0
daphey

My name David from Nigeria.I am very much interested in this position.I am a self-motivated freelancer with well-developed good communication skill (English) and IT skills combined with a flexible attitude to work. A l Lagi

$2 USD / jam
(0 Ulasan)
0.0
ricardolatam

I'm new to this website, but not new to the Tech Support field. I currently give level 3 support and I would like to be part of this project. I also Speak Spanish and Portuguese. Let me know if you have any questions

$2 USD / jam
(0 Ulasan)
0.0
vcar

I have handled 2000+ tickets , so handling tickets are not new to me as well as I have very good time with WHMCS. I am linux and windows web server pro with 2.2 years of experience. Please let me know for further detai Lagi

$4 USD / jam
(0 Ulasan)
0.0
harunalrasheed

Try me man

$3 USD / jam
(0 Ulasan)
0.0
kajamohiuddeen

U want a team or Individual. Please reply back in PM

$4 USD / jam
(0 Ulasan)
0.0
GEEK1800

Hi Mate we are an Australian Support Team with experience in support worldwide. We currently operate a 40 seat center for our own support with business and home users I am happy to provide this service to you , howeve Lagi

$2 USD / jam
(0 Ulasan)
0.0
kovaitech

Please check PM for more details.

$2 USD / jam
(0 Ulasan)
0.0
fluidout

I am a linux admin with technical support experience. I started out as TierI and moved up to TierIII for one of the biggest VOIP/Cloud providers in the US

$5 USD / jam
(0 Ulasan)
0.0