We are currently looking for an IT Help Desk Technician to join our team. The primary task of this position will be to troubleshoot and resolve endpoint issues for remote employees, ranging from basic requests to complex issues that require immediate resolution or escalation.
Respond to requests for technical assistance over the phone or via a ticketing system [30%]
Diagnose and resolve technical hardware and software issues on Windows, Mac and other operating systems [30%]
Identify and escalate situations requiring urgent attention [10%]
Triage and redirect issues and requests to the correct resource [30%]
Working with Active Directory, Office 365 and Windows server daily
Participate in projects when required
Resolve issues through the ticketing system on first touch whenever possible
38 pekerja bebas membida secara purata $22/jam untuk pekerjaan ini
Hi i am expert IT support engineer i can provide support to your end users regarding different issues when you are available let me know we can discuss in detail.
Hello there, if the job position is still open, i can say i can help you with the proposed tasks, more details will be shared in DM, hourly rate can be negociated. best regards.
Hi there, I am Shahabaz shaikh, I have completed my graduation in BCA. I have technical knowledge of computer and I can do whatever responsibility you have given me. Thank You.