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IT Help Desk Technician

We are currently looking for an IT Help Desk Technician to join our team. The primary task of this position will be to troubleshoot and resolve endpoint issues for remote employees, ranging from basic requests to complex issues that require immediate resolution or escalation.

Responsibilities

Respond to requests for technical assistance over the phone or via a ticketing system [30%]

Diagnose and resolve technical hardware and software issues on Windows, Mac and other operating systems [30%]

Identify and escalate situations requiring urgent attention [10%]

Triage and redirect issues and requests to the correct resource [30%]

Working with Active Directory, Office 365 and Windows server daily

Participate in projects when required

Resolve issues through the ticketing system on first touch whenever possible

Kemahiran: Pentadbir Sistem, Keselamatan Komputer, Pemprosesan Data, Excel, Menaip Salin

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Tentang Majikan:
( 0 ulasan ) Sydney, Australia

ID Projek: #31915164

38 pekerja bebas membida secara purata $22/jam untuk pekerjaan ini

(135 Ulasan)
6.8
(50 Ulasan)
6.1
(154 Ulasan)
6.0
(219 Ulasan)
6.4
delwaralam

I am a Cyber and information security expert and I have passed CEH. I invest my time and skills to help people protect their businesses from Cybercriminals. My specialties are 10+-years of experience, Information Secur Lagi

$25 USD / jam
(6 Ulasan)
4.4
badal747

Hi I have 18 years of IT experience including windows server office 365, activate directory,Mac os and any IT daily task.i also have strong system and software troubleshooting [login to view URL] open discuss for details Lagi

$25 USD / jam
(16 Ulasan)
4.2
(4 Ulasan)
3.0
sktricks

More than 7 years experience in web scraping / extraction using python frameworks and other tools (selenium for browser emulation, etc). I can scrap any website, even with dynamic / javascript data and login-requiremen Lagi

$15 USD / jam
(3 Ulasan)
2.6
zeeshanahmed93

Hi i am expert IT support engineer i can provide support to your end users regarding different issues when you are available let me know we can discuss in detail.

$15 USD / jam
(3 Ulasan)
2.8
juanphin

I have 4 years experience working as a data encoder our client is First American Title Co. My job is to input all the scanned land title documents into the system. I have 100% quality score during my time working in th Lagi

$15 USD / jam
(1 Ulasan)
1.4
zuraqareli

hello I am a network and system administrator. I am working with Mikrotik, Cisco, Hp and other network hardware. I am experienced with Windows Servers, Printers, Scanners and CCTV systems. I configured network with Lagi

$20 USD / jam
(3 Ulasan)
1.0
Madani246810

I have total 9 years of experience in IT, Active directory, Active Directory administration,active directory migration (2008,2003,2008r2,2012,2016,2019),Group policy, GPO administration,windows Server administration(20 Lagi

$15 USD / jam
(1 Ulasan)
1.2
kihli

Hello there, if the job position is still open, i can say i can help you with the proposed tasks, more details will be shared in DM, hourly rate can be negociated. best regards.

$15 USD / jam
(1 Ulasan)
0.8
HEX64InfoSol

Hi, Just read your project description, you need a IT Help Desk Technician to manage and troubleshoot and resolve endpoint issues for remote employees, management of ticketing system, Active Directory, Office 365 and Lagi

$18 USD / jam
(1 Ulasan)
0.5
(1 Ulasan)
0.5
InsightsTechno

Dear Sir, We are a government registered small startup company with team members experienced in different domains ranging from Data Analytics, IT support, enhancement etc. We currently have couple of resources on benc Lagi

$15 USD / jam
(0 Ulasan)
0.0
fliudmyla1

Hi, I have read your project description and I’m confident I can do this project for you perfectly. I am very interested to work with you. Please let me know when we can start the project. Here, you can see my projec Lagi

$25 USD / jam
(0 Ulasan)
0.0
Shahabazshk

Hi there, I am Shahabaz shaikh, I have completed my graduation in BCA. I have technical knowledge of computer and I can do whatever responsibility you have given me. Thank You.

$15 USD / jam
(0 Ulasan)
0.0
dmdarshana

Hi there, I am [login to view URL] I am happy chat with you regarding the oppertunity as currently working with same kind of platform in AUS time zone Thanks

$25 USD / jam
(0 Ulasan)
0.0
aykutdemirci

Hello, I would like to work with you and be a part of your team. I will be waiting for your mail. I wish you healthy days. Best regards

$25 USD / jam
(0 Ulasan)
0.0