30 Live Chat Agents Needed

@alitariq09061991

I have read the project's details and willing to serve you as a Customer Support Representative. I have provided customer support on lots of online eCommerce platforms i.e. eBay, Shopify, WooCommerce, etc. You can check my portfolio for the similar projects I have done as well. Feel free to contact to discuss further on the project.

@krishmaqvan

As an experienced IT professional with specialization in Technical Support, backed by impressive credentials including being a Cisco and RedHat certified engineer, I bring a unique set of skills that would prove invaluable to your ride-hailing platform's live chat team expansion. My expertise is not limited to hardware or software – it extends to excellent customer service and problem-solving abilities, which are vital for real-time chat support. I fully understand the need for instant, helpful answers to users during their journey. My previous experience in handling technical questions, network management and my fluency in English (with a bonus in Spanish) make me well-prepared for your platform's fast-paced communication medium. I have also used Intercom and Zendesk consoles extensively; this familiarity reduces the learning curve and means I can contribute efficiently right from the start. Aside from my technical proficiency, I am known for my proactive approach in mastering relevant materials quickly. Upon receiving pitch, I immediately downloaded the Grabjek app and familiarized myself with the services you provide. In Conclusion, I appreciate the opportunity to apply my skills as one of your Live Chat Agents to deliver constant top-notch assistance while maintaining response time under one minute and a CSAT at 90% or better as per your requisites. Hire me today and let's make your expansion process seamless while enhancing user satisfaction!

@DeonRabie9

I am a perfect fit for your project as I excel in providing real-time chat support using Intercom and Zendesk. Experienced in handling trip status, payments, incentives, and onboarding inquiries with a focus on maintaining high CSAT. While new to freelancer, I have extensive experience in similar projects. I would love to chat more about your project! Regards, Deon Rabie

@NawaazJasat

We are a perfect match-Your search is over. I see your need for a live-chat team to handle real-time conversations efficiently and promptly through Intercom and Zendesk. With my expertise in customer service and experience in managing chat platforms, I can seamlessly navigate through trip status, payments, onboarding, and more. To execute this project successfully, I would follow these steps: 1. Familiarize myself with the platform and provided playbooks. 2. Setup personalized macros for quick issue resolution. 3. Maintain response time under one minute and prioritize customer satisfaction. 4. Offer support in English with the ability to switch to Spanish if necessary. 5. Provide round-the-clock coverage tailored to your requirements. While new to Freelancer, I assure you of my dedication to punctuality, client satisfaction, and effective communication. Let's chat—I'm ready to kickstart this project with you!

@harvinsrich

I'm a dependable and detail-oriented freelancer with a strong passion for helping businesses and individuals manage their tasks efficiently. I specialize in data entry, virtual assistance, internet research, and content writing, offering fast, accurate, and confidential support. With hands-on experience in administrative tasks, I’ve handled everything from spreadsheet management and database updates to content creation and social media support. I take pride in being organized, responsive, and client-focused, always aiming to deliver results that exceed expectations. Here’s what I can help you with:Accurate data entry and web research Spreadsheet creation & Google Sheets support Email handling and basic customer support Virtual assistance for day-to-day business tasks Simple article writing, editing & formatting Fast communication and on-time delivery I'm new to Upwork but not new to freelance work. I’m fully committed to building a strong track record here by delivering excellent service to my first clients—starting with you! Let’s work together. I'm ready to get started right away. Skills Tags Data Entry Virtual Assistant Web Research Microsoft Excel Google Sheets Email Management Internet Research Article Writing Administrative Support Content Editing

@YazanElkadur

As a seasoned professional with a communicative essence and writing expertise from my years as a creative copywriter, I am well-suited for your project. My adeptness in interpreting complex ideas into simple, understandable and friendly communication makes me an ideal choice for your live-chat team expansion. Not only do I have over 11 years of experience in graphic design and branding, but engaging and conversion-focused content creation as well. In my previous roles, I've scaled customer service teams while consistently maintaining exceptional response times and high customer satisfaction rates, precisely what you're looking for in this role. Moreover, my work in managing multiple projects simultaneously has fortified my time management skills ensuring prompt response to all inquiries. Importantly, I'm fluent in English with the ability to fluently switch between Spanish and French when necessary — something that will undeniably add value to your platform as you expand across multiple regions. Overall, my unique blend of skills ranging from language proficiency, technical support knowledge to graphic design flourish make me the best fit for your company's continued growth. Let's collaborate to provide real-time assistance that amplifies the Grabjek brand and fosters meaningful connections between riders and drivers. I look forward to being part of this transformative journey!

@FurqanHassan21

Leveraging my specialized skills in data entry and document conversion, I am well aware of the magnitude and impact accurate and efficient assistance can have on a platform like yours. As a experienced virtual assistant, I'm accustomed to handling multiple streams of live chat, making sure no question goes unanswered or unnoticed. I pride myself in an incredibly fast response time, averaging well below a minute in all my previous projects. Having gone through the Grabjek app extensively, I assure you that I'm well versed with the services your company provides. My proficiency in English coupled with my ability to fluidly switch to Spanish and French makes me more than capable of handling the multi-regional customer base you cater to. I understand that your support system relies heavily on playbooks and macros to address common issues efficiently. My meticulous nature allows me to follow these guidelines accurately while also being able to identify situations that require specialist attention and promptly escalating them as required. Rolling out your library of services effectively is no challenge for me. Choose me for this job and let us revolutionize your live chat support system together!

@shelukindosamwel

Thank you for considering my application. I want to inform you that I accessed the app and selected the options for message services and posting electrician jobs. I am confident that my skills and experience will allow me to provide excellent support in these areas. I can deliver prompt and professional message support to riders and drivers, ensuring clear communication and quick resolution of their inquiries. Additionally, I will efficiently post electrician jobs with detailed and attractive descriptions to draw in qualified professionals. I am fluent in English and little in French, enabling me to serve your diverse user base effectively. My flexible schedule allows me to provide 24/7 support across different time zones, maintaining quick response times and high CSAT scores. With experience using tools like Intercom and Zendesk, I am adept at managing conversations, escalating issues when needed, and following your established protocols to ensure high-quality service. I am committed to helping your platform grow through reliable message support and effective job postings, contributing to a positive experience for both riders and electricians. Looking forward to the opportunity to join your team and support your success.

@dataspro

Nice to talk you Ricardoc34, After reading in detail the requirements of your project and concluding that they match my areas of knowledge and skills, I would like to introduce myself. My name is Anthony Muñoz and I am the lead engineer for DS Pro IT agency. I have worked for over 10 years in Backend and software development and have successfully done multiple jobs. It will be a pleasure to work together to make your project a reality. Please feel free to contact me. I´m looking forward to working with you. I really appreciate your time and remain attentive to any request or question. Greetings

@Arashm754

I am excited about the opportunity to join your growing live-chat support team for your ride-hailing platform. I have hands-on experience with real-time customer support through tools like Zendesk and Intercom, and I’m skilled at managing multiple chats at once while maintaining both speed and accuracy. ✔ I can consistently keep response times under one minute and ensure CSAT of 90%+ ✔ Experienced in resolving issues around trip status, payments, onboarding, and rider-driver coordination ✔ Strong ability to follow playbooks and escalation protocols, ensuring quick, effective resolutions ✔ Flexible availability for staggered shifts to support round-the-clock coverage ✔ Fluent in English, with the ability to adapt communication style depending on the customer’s tone and urgency After downloading and reviewing the Grabjek app, I noted two key services provided: Ride-hailing for passengers – fast, reliable transportation for riders. Driver onboarding and incentives – making it easy for new drivers to register and earn with the platform. I believe my customer service expertise, technical adaptability, and commitment to efficiency make me a strong fit for your team. I’d be glad to discuss shift schedules and time-zone coverage that best align with your needs. Looking forward to contributing to Grabjek’s growth and customer satisfaction. Best regards,

@Babygirlzika

I’ve carefully read through your project details and also explored the Grabjek Customer App to better understand your services. I noted that you provide a wide range of offerings including ride-hailing, food & drink delivery, grocery delivery, parcel services, and even buy/sell/rent property listings. I find this scope very exciting and it would be a privilege to assist your riders and drivers in navigating these services smoothly. Since you require round-the-clock coverage, I believe my location works well to support your team. I am based in Nigeria (West Africa Time, GMT+1), while I understand you are based in Santiago, Chile (GMT-3). This time difference actually makes it easy for me to cover shifts that may be off-hours in your region, helping ensure true 24/7 support. In terms of commitment, I am available for 3–5 hours per day. I can maintain a fast response time (under 1 minute as required) and deliver excellent customer satisfaction scores. I have strong written communication skills, fluency in English, and the ability to work with tools like Zendesk and Intercom as you mentioned. I’d love the opportunity to contribute to Grabjek’s customer success as you scale globally. Please let me know the best next steps. Thank you for your time and consideration.

@bilal0004

Hello, I am excited about the opportunity to join your expanding live-chat team for the ride-hailing platform! With a commitment to providing timely and effective customer support, I understand the importance of keeping response times below one minute while maintaining a customer satisfaction score of 90% or better. Having reviewed the GrabJek app and the services offered, I believe that both 'Instant Driver Support' and 'Real-Time Trip Tracking' are essential services that align well with your needs for efficient communication through Intercom and Zendesk. I can commit to flexible shifts that ensure round-the-clock coverage and am fluent in English, with the ability to assist in Spanish as well. I look forward to ensuring that every rider and driver receives the best possible support. Thanks, Bilal

@aally4

Good day, I am very interested in this role. I checked out the app and two services I saw you offer is parcel delivery And food and grocery services. I have been in the customer service industry for the past seven years. My most recent experience has been handling incoming calls and outgoing calls in the pharmaceutical industry. One reason I particularly enjoy this business, and the challenges that go along with it, is the opportunity to connect with people. My real strength is my attention to detail. I pride myself on my reputation for following through and meeting deadlines. When I commit to doing something, I make sure it gets done, and on time.

@MariaMSPi

I’m an Operations, CRM, and Customer Support Specialist with 13+ years of experience in virtual assistance, administrative support, and data management. I help businesses streamline workflows, optimize CRM systems, manage data accurately, and deliver excellent customer experiences that drive retention and conversion. Skilled in customer support, process improvement, reporting & analytics, and team training, I provide organized, efficient, and data-driven support to ensure smooth business operations and measurable results. Core Skills: Customer Support | Customer Success | Virtual Assistance | Admin Support | CRM Optimization | Data Management | Reporting & Analytics | Process Improvement

@josephinee13

Dear Hiring Manager, I am excited to apply for the Live-Chat Support role with your ride-hailing platform. I fully understand the responsibilities: handling 100% real-time chats via Intercom and Zendesk, maintaining response times under one minute, keeping CSAT above 90%, resolving common issues on the spot, and escalating specialist cases through a one-click macro. I can commit 6–8 hours daily in the Indonesia time zone (GMT+7), with flexibility for staggered shifts to support round-the-clock coverage. Before applying, I downloaded and explored the Grabjek app to understand your services. I noted: Book Ride — riders can choose options such as Ride, Taxi Rental, Taxi Pool, and Moto Booking, entering their destination address to confirm the trip. Parcel Delivery — users can send small or big parcels and select vehicles according to parcel size. I also observed the Food & Grocery Store Delivery service, which covers meals, groceries, stationery, and bottled water, showing the platform’s versatility. With my customer service mindset, quick adaptability, and dedication, I am confident I can help deliver instant, helpful answers to both riders and drivers, supporting your mission to provide reliable, efficient service. Sincerely, Josephine Hannah

@omidanabimbola15

Hi Chile, I would love to join your live-chat support team for Grabjek. With 7 years of experience in administrative support and customer service, I’m skilled at handling real-time queries, onboarding assistance, and data migration with accuracy and speed. I understand the importance of keeping response times under one minute while maintaining high customer satisfaction, and I bring the focus and calm needed to achieve that consistently. I reviewed the Grabjek Customer App and saw that beyond ride-hailing, it also offers food and drink delivery and grocery delivery. This makes me confident that I can support customers across multiple services, answering questions about rides, payments, incentives, and onboarding while following your playbooks to ensure consistency and reliability. In my previous role, I managed hundreds of live chat inquiries daily and consistently maintained response times under 60 seconds with satisfaction scores above 95 percent. I’m fluent in English, comfortable with Intercom and Zendesk, and flexible with staggered shifts to support 24/7 coverage. I’d be glad to bring the same results-driven support to your growing team. Best regards, Blessing. Reply within mins

@yeakubislam

hi, i can handle these for you, i have vast exp on live chat, also i am a quick learner and openminded so i could be one of 30. best regards, yeakubislam

@husseins31

I propose to provide reliable and efficient IT support, leveraging my IT and Networking degree to troubleshoot, maintain, and optimize hardware, software, and network systems. My goal is to ensure smooth operations, reduce downtime, and deliver high-quality technical assistance tailored to your business needs

@dixiezerna

I can say I am a best candidate for this role since I worked as a chat support representative for 10 years. Over the years working as a chat support representative, I have mastered how to handle customer with high satisfaction and at the same time balancing the service or products the company provides. Checking the application with the services you offered I can see that you provide delivery services and Lifestyle & Home Services. I am hoping you can give me the opportunity to help your company achieve the goal you have.