IT Support service desk Coaching

@chigomezgob

I can definitely help you master the technical workflows, ticket life-cycles, and troubleshooting steps needed for your L1/L2 role. Instead of live calls, I specialize in delivering high impact, text-based coaching. I will provide you with comprehensive written mock interview scenarios (with detailed breakdowns of what interviewers look for), custom step by step troubleshooting flowcharts, a command cheat sheet, and a full text review of your resume and ''Tell me about yourself'' pitch. This gives you a permanent, written playbook you can study at your own pace.

@prashgaragii

Hi, I have very good experience in technical support. I can walk you through each and every step in incident management and support tickets.

@lim14feb

career coach, MCSE, ITIL, IT leader, recruiter, regional leader; had managed service desk prior. happy to assist in this mission

@ahmadayaz

With over a decade of experience in Full Stack Development, WordPress, Mobile App Design, and more, I have a proven track record of delivering successful projects to organizations of all sizes. I offer expertise in a variety of areas, including SAAS Development, UX/UI, and Corporate Branding. Let's work together to bring your ideas to life and achieve your project goals.

@Heorhii01

Hi, I hope you're doing well. I understand you're looking for practical service desk coaching to prepare for a 1st- and 2nd-line support role, with a focus on both real-world troubleshooting and interview confidence. The goal is to understand the complete ticket lifecycle, common support scenarios, ITIL processes, and how experienced engineers approach incidents from initial contact through resolution and documentation. I will provide structured coaching sessions covering ticket triage, troubleshooting methodologies, Active Directory tasks, remote support tools, system administration scenarios, escalation processes, and professional communication with users. I will also conduct mock interview practice, share common technical questions with strong answer approaches, provide troubleshooting flows, and help refine your resume narrative and “tell me about yourself” response so your experience is presented clearly and confidently. My focus is on delivering practical, job-focused guidance with real support scenarios, clear explanations, useful documentation, and a structured learning approach that prepares you to perform effectively from day one. Best regards, Heorhii

@mohamedn209

Hi, I am a PhD holder in engineering with a strong background in AI, IoT, ICT, and optimization techniques. I have great experience in networking field that include designing, implementing, configuring, monitoring, troubleshooting, optimizing, and consultation services. I have as well great experience in CCTV solutions and WSN design and implementation. My experience in wireless networking design and implementation extends to consultations in enterprise projects. Moreover, I have great experience in FFTH for fiber optics infrastructure design and implementation. My academic research cover smart city, heterogeneous wireless coverage, smart greenhouse, and smart agriculture solutions. I am here along with my great knowledge and experience to provide an exceptional help and support in your project.

@anthonyc623

Hello, I can absolutely serve as your technical mentor to prepare you for this support role. Beyond my technical background in data systems, I spent 5 years as a Lecturer at the University of Pennsylvania, where I specialized in mentoring individuals, designing technical training frameworks, and breaking down complex workflows into simple, actionable concepts. Our Coaching Roadmap: Ticket Lifecycle Mastery: We will walk step-by-step through Service Now/Freshservice workflows, covering triage, SLA management, and ITIL documentation standards. Hands-on Technical Drills: I will train you on real-world troubleshooting scenarios involving Active Directory permissions, password resets, Intune/SCCM deployments, and remote tools. Mock Interviews: We will run live behavioral and technical drills, refining your narrative so your answers sound structured, authoritative, and natural. You will receive custom flowcharts, cheat sheets, and resume optimization. Let’s connect in chat to schedule your first live session. Best regards, Anthony Carruba

@warrick1718

This project immediately caught my attention because it is exactly the type of work I do best. I can guide you through the full ticket life cycle from call/email intake, triage, remote troubleshooting with Intune, SCCM or TeamViewer, escalation and ITIL-style documentation in ServiceNow/Freshservice, plus mock-interview drills. I’ll focus on "clean, professional, user-friendly, seamless, integrated, automated" workflows. I provide live coaching, hands-on demos (logs, AD checks, password resets, imaging), curated technical questions with model answers and troubleshooting flowcharts, and resume/summary feedback. While I am new to freelancer, I have tons of experience and have done other projects off site. If this sounds like what you're looking for I'd love to hear more about your project. Regards, Warrick Van Eeden

@JamesMK099

Hello friend, my name is James Mwathi and I have carefully read your job post and I understand you are looking for an experienced service-desk professional to provide practical coaching for a 1st- and 2nd-line support role, covering technical skills, ITIL workflows, and interview preparation. I have a strong background in IT support, technical documentation, troubleshooting, Active Directory, ServiceNow workflows, remote support tools, and customer service, enabling me to explain real-world ticket lifecycles, troubleshooting processes, and best practices in a clear, hands-on manner. Our sessions will include live coaching, mock interviews, troubleshooting scenarios, resume feedback, and a concise cheat sheet with key commands, documentation templates, and structured answers that build your confidence for both interviews and day-one responsibilities. I am ready to begin the task immediately and I will really appreciate the opportunity to work with you so that we move to the next level together.

@Salkan123

Hello! I can deliver high-quality work quickly and professionally. I communicate clearly, meet deadlines, and focus on providing results that match your requirements. I look forward to working with you!

@Anusha6576

Hi, I currently work as an L2 IT Support Engineer at Marriott International (UK), supporting 18+ properties using ServiceNow ITSM, Active Directory, VMware, Windows, networking, and enterprise security tools. Every day I handle incidents, service requests, user account administration, remote troubleshooting, and SLA-driven ticket management. I can help you prepare exactly as if you were joining a real Service Desk team. During our sessions, I’ll walk you through: * Complete ticket lifecycle from ticket creation to closure * Incident prioritization and SLA handling * Active Directory user management and password resets * Remote troubleshooting techniques * ServiceNow ticket documentation and ITIL best practices * Windows troubleshooting, networking basics, printers, VPN, Outlook, Teams, and Office 365 * Escalation process with real-world examples * Mock interviews with feedback on technical and HR questions Rather than teaching only theory, I’ll share practical scenarios that I handle in my day-to-day role so you gain confidence for both interviews and your first job. I’m available to start immediately and can customize the training according to your current knowledge level. Looking forward to helping you succeed. Regards, Anusha Ratnakaram

@marilanda18

​Hi! I can help you master the IT Support ticket lifecycle, Active Directory, and remote tools through live coaching. We will run interactive mock interviews, polish your resume, and build your technical cheat-sheet so you can ace your interviews and perform confidently from day one. Let's start!

@Mallavika

Hello, I came across your project and found your learning goals very well thought out. I understand you're looking for practical, real-world guidance on L1/L2 Service Desk operations—from ticket creation and triage through troubleshooting, escalation, documentation, and interview preparation. I have experience with ServiceNow and ITSM concepts, and I'm comfortable explaining incident management, ticket lifecycles, Active Directory fundamentals, Windows troubleshooting, Microsoft 365, remote support workflows, and ITIL best practices in a structured, easy-to-follow manner. I can help you with: * Step-by-step walkthroughs of the complete incident lifecycle. * Mock service desk scenarios and interview practice. * ServiceNow ticket handling and documentation examples. * Troubleshooting methodologies for common Windows, networking, and Microsoft 365 issues. * Resume review and improving your "Tell me about yourself" introduction. * A concise cheat sheet of common commands, troubleshooting flows, and documentation templates. My approach is conversational and hands-on, focusing on helping you understand why each step is performed rather than memorizing answers. The goal is to build the confidence you'll need for both interviews and your first day in a service desk role. I'd be happy to discuss your current experience and tailor the sessions to your learning objectives. Looking forward to hearing from you!

@Amni1234

Hello, I would be delighted to help you prepare for your 1st- and 2nd-line Service Desk role through practical, real-world coaching. With experience in IT support, troubleshooting methodologies, and ITIL-based service management, I can guide you through the complete ticket lifecycle—from receiving and prioritizing incidents to remote troubleshooting, escalation, documentation, and resolution. Our sessions will include realistic scenarios involving Active Directory, Intune, SCCM, TeamViewer, password resets, device imaging, and ServiceNow/Freshservice workflows, along with mock interviews, resume feedback, and personalized coaching on answering technical and behavioral questions with confidence. I will also provide a concise cheat sheet, troubleshooting flowcharts, and model answers to help you perform well in interviews and feel prepared from your very first day on the job. I look forward to helping you build both the technical knowledge and confidence needed to succeed.

@daryll33

Hello, I'd be happy to help you prepare for your Service Desk interview and your first day on the job. I have over 5 years of experience in IT support, Microsoft 365 administration, Windows Server, Active Directory, Microsoft Intune, Azure, ServiceNow, Freshservice, remote support, and enterprise infrastructure across healthcare, government, and private organizations. Our coaching sessions will be practical and based on real-world service desk scenarios. I'll walk you through the complete ticket lifecycle—from receiving tickets via phone or email, prioritization and troubleshooting, remote support using tools like TeamViewer and Microsoft Intune, Active Directory administration, password resets, laptop imaging, Microsoft 365 issues, documentation, escalation procedures, and ITIL best practices. You'll also receive: Live one-on-one coaching sessions Mock technical interviews with detailed feedback Common Service Desk interview questions with model answers Troubleshooting flowcharts and cheat sheets Resume review and improvement suggestions A polished "Tell me about yourself" response tailored for Service Desk interviews My goal is to ensure you not only pass the interview but also feel confident handling real support tickets from day one. I look forward to helping you succeed! Best regards, Daryl Francis Lirio

@fatimab455

We provide experienced IT Field Engineers for onsite support worldwide. Our services include Smart Hands, Remote Hands, Desktop Support, Network Support, Server Installation, IMAC, Break/Fix, and L1/L2 IT Support. We offer fast response and 24/7 coverage.

@avinashs0204

Hello, I’d be excited to help you prepare for a 1st and 2nd Line Service Desk role. I have over 10 years of IT Service Management experience, including Service Desk, Major Incident Management, ITIL processes, Active Directory, Office 365, ServiceNow, Intune, SCCM, remote troubleshooting, and end-user support. I can provide practical, real-world coaching covering the complete ticket lifecycle—from incident logging and triage to troubleshooting, escalation, resolution, and documentation. Our sessions will include live scenario-based troubleshooting, mock interviews, ITIL best practices, resume review, “Tell me about yourself” preparation, troubleshooting flowcharts, command cheat sheets, and interview-focused technical questions with detailed answers. My approach is hands-on and designed to make you job-ready with the confidence to handle both interviews and real service desk responsibilities from day one. I am based in India, have experience mentoring professionals, and can adapt the coaching to your current skill level. Looking forward to helping you secure your next Service Desk role.