Technical Support Specialist (Remote and Long-term work)

Ditutup Disiarkan 3 tahun lepas Dibayar semasa penghantaran
Ditutup

If you love solving technical problems, have a strong bias for action, and can express your opinion openly, this job may be for you. Please read on.

QuickMail is a sales automation tool for sending emails in a business-to-business environment. Small and medium businesses use it to reach out to potential customers in their target market and grow their business. The company is 6 years old and we are currently looking to expand our support team with one or two more support agents.

As part of our Customer Support team, you’ll be the first (and last) point of contact for our users, and prospecting clients having questions before signing up.

You’ll need to understand their real goals or problems and translate this information into actionable points to find a solution.

We pride ourselves to be highly knowledgeable support representatives, with a clear goal to find the best solution for our users (not just answering tickets). So you will need to be curious by nature and able to solve problems by using logic.

Your responsibilities will include:

Solving the problem of our users with the best solution possible (including workarounds)

Developing a deep understanding of how [login to view URL] works. You are willing to become an expert, knowing the system inside out.

Writing detailed technical documentation for our knowledge base.

Investigate the user’s key objectives, and driving their adoption of Quickmail’s functionalities beyond what is expected. Feeling comfortable asking our customers questions to better understand & serve them.

Develop a deep technical understanding of the email ecosystem (what is SPF, DKIM, able to read email source, know what is impacting deliverability...)

What you need to be successful in this job:

A fast and reliable internet connection with a webcam (10Mbs minimum).

Strong attention to detail with a customer-centric approach.

Ability to own and solve problems, answering a support ticket is not solving a problem.

Outstanding problem-solving skills, with a proven ability to simplify complex problems.

Demonstrate strong ownership, and the ability to make decisions on your own.

Excellent written and verbal communication skills in English. Ability to speak informal tone with our users.

Fast learner, adapt quickly. You are expected to learn by doing instead of relying on someone to hold your hand.

Have no problem with internet technologies.

Care to read this job spec and enter koala when asked for your favorite animal to prove it.

Any experience working within the SaaS industry or within a start-up environment would be highly regarded.

Any experience working remotely is highly beneficial.

** What we offer:**

– 4 weeks paid vacation per year.

– 1 team retreat per year in Japan (disrupted by Covid last year, unfortunately)

– You'll join a meritocracy, straightforward culture, no politics, candid feedback, and caring for getting things done. You are joining a champion's team willing to 'win the championship' not just get by.

– You'll learn about the business side and get to know the financials as we practice open-book management.

– We care about your personal development and will challenge you to continuously self-improve. Coasting is not how we roll.

Please note, this role is to cover US business hours (either PST or ET). You will need to be available Monday - Friday.

** How to apply **

If this sounds like somewhere you can do your best work, please apply.

Bantuan Teknikal Sass Pengendalian E-mel Penulisan Teknikal

ID Projek: #29444022

Tentang projek

20 cadangan Projek jarak jauh Aktif 2 tahun lepas

20 pekerja bebas membida secara purata $6/jam untuk pekerjaan ini

atikullx

Hire me. I'm expert in technical support, client management, problem solving & all office tasks. I'm also expert in Email Marketing, Email Server & DNS, Linux/Windows System Administration, Web Security Analysis, AWS, Lagi

$5 USD / jam
(30 Ulasan)
4.6
Abdulhanan00

Hi Im Abdul hanan from Pakistan. I can do Data entry Excel PDF Word and Copy Typing and i hope you will be satisfied witth my work. Thanku.

$6 USD / jam
(0 Ulasan)
0.0
smaranikabilas

Hello client! i have read your project.I am ready to work with you. I am expert in all those skills that is described in your project.I can 100% assure you to complete the project on time. Thank you.

$5 USD / jam
(0 Ulasan)
0.0
malbakurtulla

Hello, I hope you are fine. This is to express my interest. Well, I have all of the skills and experience that you’re looking for and I’m confident that I would be a good fit in this position. I am a proficient and cre Lagi

$10 USD / jam
(1 Ulasan)
0.0
ridhiwanmbwambo3

Hello, am interested in taking the job. Am an IT graduate with 5+ years of experience in the industry. I do believe i have the skills and right mind to take the mention task above. Hope to hear from you soon.

$2 USD / jam
(0 Ulasan)
0.0
myGigs

I'm Dennis kiama, and I would LOVE to be considered for this position. I am a great multi-tasker with a keen eye for detail. I am also highly motivated and guaranteed to inspire confidence in any employer. My FREELAN Lagi

$5 USD / jam
(0 Ulasan)
0.0
daviesmavisfum

Dear Sir, I’m writing to express my interest in your Technical Support Specialist (Remote and Long-term work) Position. Having worked across customer service for several years I feel I would be a valuable asset to yo Lagi

$8 USD / jam
(0 Ulasan)
0.0
Tecomella

Hi! I’d really like to work with you on this one if possible. I am new to Freelancer and looking to get a few clients that I can build upon. I am highly trainable and can easily learn tasks. I have been running my own Lagi

$5 USD / jam
(0 Ulasan)
0.0
kaushikshubham53

• Troubleshooting Issues • APIs Issues • JIRA/ Salesforce knowledge • CRM/Technical Issues • PostgreSQL and SQL server • Testing Cases • Desktop Support • Application Support • MS office • Database Support • Client Sup Lagi

$5 USD / jam
(0 Ulasan)
0.0
AdeayoAladebo

Hello, I am a technical support professional with work experience of 1year and 3months supporting Microsoft office 365 users. I believe with my strong troubleshooting skills and ability to work under minimal supervisio Lagi

$9 USD / jam
(0 Ulasan)
0.0
ccarutcho

My name is Claufen Carutcho and I would love to work with you. Here are the reasons why, I have worked with American, European, and Asian clients for more than a decade and I can confidently say that speaking with your Lagi

$10 USD / jam
(0 Ulasan)
0.0
emmanuelolapade2

Hello, I read your project description and I understand that you need a technical support. I am a Polished, professional customer/technical service rep offering: • Proven experience providing customer support in bu Lagi

$6 USD / jam
(0 Ulasan)
0.0
arun76049

Hi. Good day. Hope you are doing good. I would like to apply for this job. I have more than 5 Years experience in technical support. I have good understanding of technical issues, application support, remote support Lagi

$6 USD / jam
(0 Ulasan)
0.0
instinct696

Hi there! I just read your posting. I know how tiring it is to read a lot of proposals lengthy ones let me take this off your plate. I've looked into your job posting and saw that the company is looking for dedicated Lagi

$8 USD / jam
(0 Ulasan)
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leenautekar

I have knowledge of Support work. Worked on ticketing tools like JIRA, Service now . Experience working with clients via email, chats or call to understand the issue and troubleshoot the same . Ready to work in US sh Lagi

$3 USD / jam
(0 Ulasan)
0.0