For your training manual, consider the following situation. You are an employee of the XYZ Company and work in the corporate training division of the company.
XYZ Company is planning a move from using Outlook for a corporate email system to Gmail. As a part of the Gmail rollout, you are being tasked with the
development of a training manual for employees of XYZ that will ensure a smooth transition to the new email system. As part of the training document, you will
address the issue of different technical abilities of the various audiences within the corporation. The manual should provide the end user with clear and concise
instructions that can be used effectively by any member of an organization.
Specifically, the following critical elements must be addressed:
I. Executive Brief – create an executive brief that addresses the following points:
a) Describe the key features of the product specific to the target audience (users that will be trained).
b) Explain how the content of the manual will address the needs of end users at various levels of technical expertise.
c) Describe your manual and discuss how it will be comprehensive and logically organized.
d) Create an exemplar to showcase the specific training format and delivery method(s) appropriate for the target audiences. Be sure to include
research or rationale to justify your formatting and delivery methods.
II. Basic User Training – complete the part of the training manual that trains users on basic skills of the new email program. Make sure to include the
a) Describe the purpose of the training—be sure to describe the skills that basic users should possess upon completion of the training.
b) Apply appropriate formatting that supports basic user skills and needs.
c) Create instructions for explaining operation of the product or service for basic users.
d) Select and include appropriate visual representations or graphics to support basic user needs.
III. Intermediate Training – complete the part of the training manual that trains users on more advanced skills of the new email program. Make sure to
include the following:
a) Describe the purpose of the training. Be sure to describe the skills that intermediate-level users should possess upon completion of the training.
b) Apply appropriate formatting that supports intermediate-level user needs.
c) Create instructions for explaining operation of product or service for intermediate-level users.
d) Select and include appropriate visual representations or graphics to support intermediate user needs.
IV. Training Manual – complete and submit the final draft of the training manual, including all previous sections, with adjustments and changes based on
the feedback offered by your instructor. In addition:
a) Compose disclaimers or legal notices that address legal and organizational ramifications for misuse of the manual, product, or service.
b) Apply formal naming and brand recognition (i.e., trademarks, copyrights, and other applicable legal notations) throughout the manual.
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