Enterprise VoIP Phone System Setup

I need an experienced telephony engineer to design, configure, and roll out an enterprise-grade VoIP platform for my organisation—complete with an integrated contact centre. The scope ranges from choosing the best-fit protocol (whether that ends up being SIP, H.323, or MGCP) through to deploying the core PBX, handsets, and the contact-centre layer. Key objectives • Map business workflows and call volumes to a future-proof architecture • Configure the PBX, trunks, and endpoints for crystal-clear voice and high availability • Stand up the contact-centre features we select—ACD, IVR, call recording or other modules—so agents can serve customers without friction • Integrate with existing tools (email, CRM, messaging) and legacy numbers • Provide clear documentation and a short remote hand-over session for our IT staff Success looks like: calls routing correctly on day one, agents logging in with zero downtime, and all metrics (queue times, abandon rates) visible on the dashboard. If you have rolled out similar enterprise systems and can collaborate closely with our in-house team, I’d like to hear how you would tackle the project and your estimated timeline to go live.

Project ID: 39720468