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I need a dedicated call center for outbound customer follow-up calls. The focus is on reconnecting with our customers, gathering feedback, and ensuring satisfaction. Key Requirements: - Outbound Calls Only - Customer Follow-Up Focus Ideal Skills and Experience: - Experience in handling outbound calls - Strong communication and interpersonal skills - Ability to gather and report customer feedback - Prior experience in a call center environment is a plus
Project ID: 39733834
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28 freelancers are bidding on average ₹929 INR/hour for this job

With my 12 years of experience as a VoIP and cloud technologies expert, your project will be in the hands of somebody passionate about improving customer interactions. As an Asterisk, FreePBX, Issabel, WebRTC, and cloud deployment specialist, I have ample experiences in all the key areas relevant to this project. My intimate understanding of PBX systems, which includes configuring robust VoIP infrastructures, integrating WebRTC technologies, and deploying PBX systems on the cloud aligns seamlessly with your needs for a dedicated call center focused on outbound customer follow-up calls. This means I can confidently set up an efficient call center system where reconnecting with your customers and ensuring their satisfaction become second nature. Finally, my strong commitment to providing high-quality work and timely results reflects what you desire for the project’s success; rest assured that this would not waver. Thank you for considering me; I look forward to bringing my expertise to add value to your business.
₹1,000 INR in 15 days
4.4
4.4

Hi, My name is Mohammad Sodais. I am an experienced Virtual Assistant with over five years of experience. I also have four years of prior experience in customer support. I am proficient in handling CRMs such as Seller Cloud, Ecomdash, eDesk, Zendesk, and Zoho. I am available to discuss this further. Thank you.
₹750 INR in 90 days
4.2
4.2

Hi there! I’m experienced in managing customer follow-up calls with professionalism and clarity—whether it’s ensuring satisfaction, handling queries, or nurturing relationships. I’m reliable, detail-oriented, and comfortable using call tracking tools or CRMs to manage callbacks and updates efficiently. I’ll approach each interaction with empathy and precision to help maintain trust and retention for your brand. Warm regards, Kamaruzzaman
₹1,000 INR in 40 days
2.9
2.9

Hi, Good day. Do you need someone who can confidently handle outbound calls, reconnect with your customers, and turn feedback into real business insights? With 14+ years of professional experience, I bring strong communication skills, call-handling expertise, and a proven ability to keep customers engaged and satisfied. I’ve managed client interactions, gathered feedback, and ensured smooth follow-ups in past roles—always with a focus on building trust and delivering results. I’d love to bring the same dedication to your team. Thanks, Debashish
₹750 INR in 40 days
2.6
2.6

I am excited to apply for the Sales Development Representative role. With 12+ years of experience in sales and business development across both B2B and B2C, I bring a proven track record of pipeline generation, appointment setting, and revenue growth. In my B2B role within the SaaS industry, I honed a consultative sales approach—aligning technology solutions with business goals, qualifying leads effectively, and building strong relationships with decision makers. My B2C experience strengthened my ability to manage high activity volumes, connect with customer motivations, and drive conversions. I am proficient with Salesforce, Zoho, LinkedIn Sales Navigator, Apollo, Outreach, and HubSpot. I design structured cadences across calls, emails, and social channels, maintain clean pipelines, and track KPIs such as call volume, conversion rates, and meetings booked. I excel at objection handling, uncovering pain points, and delivering tailored value propositions. Having worked remotely, I maintain discipline with structured goals, consistent CRM updates, and clear communication. I am eager to bring my SaaS B2B expertise and B2C sales drive to your team, contributing to outbound strategy, pipeline growth, and revenue acceleration.
₹1,000 INR in 40 days
0.0
0.0

Hi, Deenaz shaikh As I have seen the details for outbound calls I can handle the calls customer concern and satisfaction. I have experience of handling customer inbound and outbound total 8 years. I will give you best work on your time and budget I"ll keep working until you get fully satisfied with my work. I am new on Freelancer but not for this job Trust me sir/mam Just give me one chance to show my experience in this work. Thanks waiting for your response...
₹1,000 INR in 40 days
0.0
0.0

Hi, I understand how important it is to reconnect with customers, collect meaningful feedback, and ensure they feel valued. With proven experience in outbound calls, customer engagement, and follow-up campaigns, I’ll help you strengthen relationships and boost satisfaction. Skilled in CRM tools, call handling, and clear reporting, I can deliver insights that inform your business while keeping calls professional and personable. If you’re seeking a reliable partner to manage customer follow-ups with consistency and care, I would be glad to support you. Best regards, Chinyere
₹1,000 INR in 40 days
0.0
0.0

Hello, As a seasoned professional with over a decade-long experience in overseeing and executing complex web-based projects, I am fully equipped to handle your customer follow-up call center requirements. Despite this generally relying on customer service abilities, my skill sets extends way further that. A crucial aspect of this project is the need for 'strong communication', 'gathering and reporting feedback'. These skills are right in my wheelhouse. In the past, I have dealt with varied challenges face-to-face as well as virtually – which refined these skills for me to an exceptional level. Understanding client needs and articulating valuable insights will be fundamental in achieving your reconnecting and satisfaction targets, of which I completely comprehend the significance. Approaching customers to gather feedback, ensuring their satisfaction is what I strongly believe, thus making me the perfect fit for this project. Look forward to hearing from you soon.
₹1,000 INR in 40 days
0.0
0.0

I came across your project and I believe I can help you achieve great results. With proven experience in telemarketing, sales, call center operations, lead generation, and B2B marketing, I specialise in driving quality leads, increasing conversions, and building long-term client relationships. ✅ Skills & Expertise I bring: Professional telemarketing and cold calling to generate qualified leads. Strong background in B2B & B2C sales across multiple industries. Expertise in call centre sales & support with excellent communication skills. Lead generation using targeted strategies to connect you with the right decision-makers. Closing deals effectively while maintaining high customer satisfaction. I am results-driven, organised, and ready to deliver measurable growth for your business. Let’s discuss your project goals so I can tailor my approach and provide you with the best possible outcomes. Looking forward to working with you. Best regards, Shab khan
₹1,000 INR in 40 days
0.0
0.0

Hi, I’d be glad to support your outbound follow-up project. Over the years, I’ve built strong experience in customer service and call handling, including outbound campaigns focused on reconnecting with clients, gathering feedback, and ensuring they feel valued. I know these calls aren’t just about ticking boxes, they’re about building trust and keeping customers engaged. My background includes working in call centers, customer success roles, and incident management, where I frequently handled follow-up calls to resolve queries, collect insights, and confirm satisfaction. I keep conversations professional yet warm, making sure customers feel heard rather than just another number. What I bring: Clear, friendly communication and a professional phone presence Accurate reporting of feedback and trends Consistency and reliability, ensuring follow-ups are handled promptly I work from a quiet home office with stable connectivity, so your customers always get smooth, professional interactions. I can start immediately and dedicate myself fully to your calling schedule. I’m confident I can deliver the quality and empathy your customers deserve, and I would be happy to discuss your process and goals further. Best regards, Ollie
₹1,000 INR in 50 days
0.0
0.0

Yes, i can do this in a better way because i have an experience of handling outbound calls and also i have good communication skills
₹1,000 INR in 40 days
0.0
0.0

Patient and disciplined to always meet metrics. I'm confident in my ability to streamline your workflow and boost productivity. I'm excited about the opportunity to support and contribute to its success. Thank you for considering my application. I look forward to discussing how I can assist you.
₹1,000 INR in 40 days
0.0
0.0

I have 3-4 years of experience and high work efficiency for a project. And I work so hardly for this project.
₹1,000 INR in 40 days
0.0
0.0

I would be delighted to support your customer engagement needs by providing a dedicated outbound call center service focused on reconnecting with your customers, gathering valuable feedback, and ensuring their satisfaction.I’d be happy to discuss your target audience, expected call volumes, and reporting preferences so I can tailor the approach specifically for your business needs.
₹1,000 INR in 40 days
0.0
0.0

I have more than 7 years of experience providing excellent quality customer service. I have backgrounds in inbound calls, email and chat support. My responsibilities include: answering inquiries, technical and billing concerns. I also assisted inbound sales, payment processing, order fulfillment and also new customer onboarding. In doing all these, I always followed proper call procedure, best practices and provided first call resolution to ensure customer satisfaction. Given my years of experience, I'm confident I can handle this role well. More than that, I find myself a good fit for the position because I'm a very dedicated, commited and well-rounded person. I enjoy learning a lot and I value integrity most of all. Also, I already designated a room solely used as an office that is very conducive for a remote-work set up. As the job description and requirements are in line with my previous experiences, I possess the necessary skills and I have the customer-centric mindset of always aiming for customer satisfaction.
₹1,000 INR in 40 days
0.0
0.0

hi my self Supriyo Bhandary,I have 6 Years Exprience in BPO sector and i have Exprienced to handel the 300 customer Executive Team at a time.
₹750 INR in 50 days
0.0
0.0

I am highly interested in your Customer Follow-up project. With my strong communication skills, attention to detail, and ability to build long-term customer relationships, I can deliver excellent results for your business. I have experience in handling client queries, providing timely follow-ups, and ensuring customer satisfaction, which will help you retain clients and grow your business. I am reliable, organized, and can manage tasks within deadlines with accuracy. My goal is to represent your company in a professional manner and provide the best service to your customers. I am confident I can add great value to your project.
₹1,000 INR in 40 days
0.0
0.0

Sir This is example conversation Hello [Customer name], this is [Arun Kumar] from [Company Name]. I’m calling to follow up on your recent [purchase/service] with us. We truly value you as a customer and want to make sure everything is going well. Could you share how your experience has been so far? Is there anything we can do to improve or assist you further? Your feedback is very important to us and helps us serve you better. Thank you again for choosing [Company Name]. We really appreciate your time and look forward to continuing to support you
₹750 INR in 40 days
0.0
0.0

I was working from T-mobile company for two years, so, I have experience in a call center field, I had to make calls to confirm a bunch of process, and I really can understand about call center isn’t only answer or make calls it’s about to understand what is the felling behind people who call you.
₹1,000 INR in 40 days
0.0
0.0

Proposal Hello [Client’s Name], I would love to support your project by providing a dedicated outbound call center service focused on customer follow-up, feedback collection, and satisfaction. My tea I have over 7 years solid experience handling outbound calls, building rapport with customers, and preparing clear reports on insights gathered. What I could offer: Professional outbound follow-up calls only Skilled agent with strong communication and interpersonal abilities Structured process for gathering and reporting customer feedback Prior experience in call center operations and customer satisfaction programs I am committed to helping you reconnect with customers, strengthen loyalty, and gather valuable feedback that supports your business growth. Looking forward to discussing your call volume and reporting needs. Best regards, Engr. UMAR-FAROUK ABDULLAHI
₹750 INR in 40 days
0.0
0.0

Mumbai, India
Member since Mar 24, 2019
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