Technical Writer/Trainer

Technical Writer / Trainer Location: Telecommute jBilling is an open source company that created and supports the only enterprise open source billing system. We have consultants in four continents. We are looking to expand our team with a technical writer that can also train jBilling users. Working for jBilling is a lifestyle: forget about the petty corporate politics and non-sense. Here you will work from home (or the cafe, or the beach), at your own pace and schedule, interacting with customers in every continent and solving business cases with the latest enterprise technology. Position:? Technical Writer / Trainer Company:? Enterprise jBilling Software Ltd. Location:? Anywhere in the world (work from home) To apply:? Do not send emails. Instead, fill out this form:? [login to view URL] Open to:? Full time employees Summary In order to succeed at this job, you must become an expert on jBilling from a user perspective as well as a developer perspective. Your responsibilities will include writing the manuals and training users on how to get the most out of jBilling. You will need to have top-notch communication skills in both spoken and written English.? You should be able to switch seamlessly between the two sides of jBilling - users and developers - as you will be the liaison between the customer and the jBilling technical team. Talking to customers to understand their business scenarios will be a daily activity. Then you will talk with the jBilling technical team to explain the requirements of different business scenarios to them in 'jBilling language".? Essential Functions and Skills • Technical writing about complex enterprise software • Train users on how to use jBilling • Excellent command of English, both written and verbal. • Provide advice, suggestions and solutions to organizations on how to use jBilling. • Ability to explain complicated things in a simple way that anyone (experts and laymen) can understand. • Produce diagrams, manuals and other material to help train users. • Travel time: occasional traveling required