Hi,
I have 7+ years of experience as application support analyst. I worked full time in IT industry for 6.5 years. Then took a break to look after my child and later started working as freelancer with flexible working hours.
• Majority of experience lies in technical support, phone/email/chat support, SQL queries, troubleshooting, debugging and manual testing.
• Worked as Operation Manager for a real estate portal, online shopping platforms.
• Got experience in social media promotion, marketing on social media, sales activities promoting new features/modules/apps to customers.
• Experience in web research, lead generation and data entry.
• Wide technical exposure ranging from industry standard tools (Clarify, Support Zone), languages (PL/SQL, Java, HTML, ASP), Databases (Oracle and SQL), Crystal Report, Great Plains, Weblogic to proprietary applications and languages
• Exposure to ITIL framework and best practices
• Worked as a single point of contact with minimal supervision
Am well versed in English and Hindi.