Ditutup

Vietnamese Client Support Executive Wanted! (Remote)

You will serve as the voice of the company, and help our Vietnamese customers and partners around the globe to resolve and reduce issues they might potentially face with our products and services. As our point person, you will be counted upon to manage day-to-day issues without constant feedback and guidance.

The frontline is essential to our business and you are expected to deliver world-class customer service that creates customer loyalty and promotes business growth.

You will:

● Resolve complex customer care issues through careful investigation and in keeping with existing policies and procedures

● Communicate solutions to customer issues in a clear, concise, friendly, and timely manner

● Respond to customer enquiries by phone, email, social media, and live chat daily

● Process applications and customer documentation according to relevant policies and regulations

● File records and documents of customer interactions according to existing guidelines

● Identify new marketing opportunities through customer feedback and contribute ideas to expand our global customer base

● Collaborate with members of our IT team to identify new ways to improve our products and services for customers

● Be part of a rotating shift schedule, alternating with Customer Support team members around the world

● Attend events and seminars organised by our affiliates

To excel in this role, you must have:

● Excellent English and Vietnamese proficiency, both oral and written

● Experience in a marketing role is a plus

● Proven track record of proactive problem-solving

● Experience as a customer relationship manager in the banking/finance sector

● Experience working with affiliates and payment agents (digital currency exchanges)

● A university degree in marketing or computer science is a plus

Remuneration and location

This is a full-time telecommute position with a competitive hourly rate. You’ll be based remotely

with fixed working hours.

Hours of work: 40 Hr/week

Kemahiran: Khidmat Pelanggan, Terjemahan, Vietnam

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Tentang Majikan:
( 0 ulasan ) Cyberjaya, Malaysia

ID Projek: #19254361

16 pekerja bebas membida secara purata $12/jam untuk pekerjaan ini

TonyNguyen129

Hello Dear, I am Tony, a Vietnamese native speaker and well versed in English. I have some experience in marketing and familiar with digital currency exchanges. I am really interested in your project. I am avail Lagi

$14 USD / jam
(1 Ulasan)
1.5
hanhnt8012

Hi, I am a Vietnamese student and a newbie in Freelancer. I am currently doing my Master of Science Logistics and Supply Chain Management at Sheffield Hallam, UK. I have just finished my semester then I can totally foc Lagi

$11 USD / jam
(1 Ulasan)
0.6
tuhindo82

Dear B. Sc (Computer Science)with MBA degree and Understanding how valuable an education is, I am serving Pacific Pharmaceuticals Limited as a Asstt: Manager (MIS and IT). I have just seen your Job posting and upon Lagi

$8 USD / jam
(0 Ulasan)
0.0
Stellalcn

A dedicated, hard-working, and trustworthy individual, with a friendly, out-going personality and a will to learn. HRM post-graduate with a global mindset and a passion for efficient work results. Diversified working b Lagi

$13 USD / jam
(0 Ulasan)
0.0
Minhanh66

not recommended

$11 USD / jam
(0 Ulasan)
0.0
Phuongrosy

I have high experienced in analytics, customer care also good communication and negotiation. This is my advanced.

$18 USD / jam
(0 Ulasan)
0.0
maihoaqhe9

Bachelor Degree of English translation and Economics. I have 3 year experiences working in Malaysia and Philippines as a customer service agent and Content morderator.

$13 USD / jam
(0 Ulasan)
0.0
MinaChau2012

As you can see in my profile, I had worked as a Marketing Officer for a new application development project in Vietnam in 2015-2016. That project was a collaborative effort of team members coming from different locati Lagi

$10 USD / jam
(0 Ulasan)
0.0
lequoctuan

- 17 years of experience in interpreting. - Excellent command of English and Vietnamese. - Interpreted for former Prime Minister of Vietnam, H.E. Nguyen Tan Dzung.

$11 USD / jam
(0 Ulasan)
0.0
$13 USD / jam
(0 Ulasan)
0.0
noreencangas

Hi, I'm very interested in this job and would love the opportunity to be working with you. I would highly appreciate it if you would consider me.

$12 USD / jam
(0 Ulasan)
0.0
lephuong080788

Dear Company, I have experience in Customer Service, Sale support and Marketing experience. And I live in Hungary, I can work nighttime in Vietnam ( 5 hours early in Hungary). First time I start to work as a freelanc Lagi

$12 USD / jam
(0 Ulasan)
0.0
tonkinpartners

Hi, I am Dat, a business professional with 7 years of working experience in Singapore and Vietnam. I have been working in business development and management roles in both Singapore and Vietnam, mostly in constru Lagi

$15 USD / jam
(0 Ulasan)
0.0
mdmostakimrahman

using our Desktop App or by logging into the Freelancer.com website, and entering your hours on the project manage

$12 USD / jam
(0 Ulasan)
0.0
$12 USD / jam
(0 Ulasan)
0.0
Kattytruc91

Hi, I am Katty. I am Vietnamese. I have worked as in translation for more than 3 years. And I used to work in Malaysia as a customer services agent. I am really interesting in this project. I am confident i can Lagi

$13 USD / jam
(0 Ulasan)
0.0