Technical Customer Success Specialist

@AZTURK1

Hi there, I see you need someone who can dig into tier‑3 tickets for Hercules – user apps breaking and platform issues – and also build automations so tier‑1/2 stuff gets resolved before it ever lands in your queue. I’ve spent years debugging exactly those kinds of problems (auth flows, DNS that suddenly stops resolving, backend crashes) and wiring up automation to keep support lean. What I’ll do: ✅ Triage and resolve your tier‑3 tickets (TypeScript apps, auth/OAuth, DNS misconfigs, backend/frontend snags) with AI-assisted speed while still giving users a clear, human explanation. ✅ Build automations (scripts, webhooks, AI pipelines) that handle tier‑1/2 tickets and funnel voice‑of‑customer summaries to the whole company. ✅ Keep your knowledge base current as every fix happens, so the automation and the team stay in sync. ✅ Before touching any live workflow, I always test automations in a sandbox first so they never create new noise for your users. Skills that fit this exactly: ✅ Advanced DNS troubleshooting (SPF/DKIM/DMARC, propagation, record conflicts) ✅ OAuth 2.0/OpenID flows and token debugging ✅ TypeScript and full‑stack web development (auth, APIs, databases, deployment) ✅ Customer‑facing support – I’ve been the escalation point for hundreds of clients ✅ Microsoft® Certified: MCSA | MCSE | MCT ✅ 300+ projects delivered, 280+ five‑star reviews

@Rauxmedia

Thank you for inviting me to bid on your project. 1. I have worked in customer facing roles before as a solutions architect. 2. I have worked with TypeScript for several years, so let's say I rate my proficiency as 4. 3. I have built websites and web apps before but have not built a single one with AI app builders for production. Looking forward to hearing back from you.

@C0RETECHIES

Hi there, My understanding is that this role operates as a feedback and efficiency engine, not just a support queue. The core loop involves manually resolving complex Tier 3 issues within user apps or the Hercules platform, while simultaneously analyzing lower-tier tickets to build a robust automation layer. This layer would then auto-resolve common problems and distill customer feedback into actionable insights for the product team. Technical approach: I would build the automation workflows using a platform like n8n or custom TypeScript scripts. These would integrate with your ticketing system's API to ingest, classify (using an LLM), and execute resolution steps. The voice-of-customer system would be a separate pipeline that aggregates data, performs sentiment analysis, and posts structured summaries to a tool like Slack. Core modules: - T3 Resolution: Debugging user-specific issues involving DNS, auth flows, and custom app logic. - T1/T2 Automation Engine: An event-driven system that triggers on new tickets, identifies patterns, and provides automated answers or performs backend actions. - VoC Synthesizer: A scheduled workflow that generates weekly/daily reports on ticket trends, feature requests, and bug reports. Relevant systems: - AI-Powered Slack Clarification Assistant: Built a bot that ingests user messages, asks clarifying questions, and generates structured build plans, mirroring the process of turning a support ticket into an automated solution. I'd start by handling tickets manually to learn the common failure points, then build out automations for the highest-volume issues first before creating the broader VoC reporting system. Regards, Rohit

@Olywebart

Hello there, When I supported advanced user issues at Hercules-like environments, I resolved complex technical problems efficiently, matching your need for a technical customer success specialist. Your focus on resolving tier 3 tickets and automating tier 1 and 2 aligns well with my experience in web development, TypeScript, and creating systems to streamline customer support. I've handled critical support roles where deep knowledge of DNS, authentication, and backend/frontend services was essential. For example, in managing server-side issues and integrating OAuth, I ensured stable user experience and rapid ticket resolution. My approach includes: 1) Assessing and prioritizing tier 3 tickets; 2) Developing automation for common inquiries to reduce workload; 3) Continuously updating knowledge bases and feedback loops for product improvements. I can start immediately and propose beginning with auditing your current ticket workflows within the first week for a quick win. Please feel free to message me for a brief call to discuss your goals. Could you share the current tools or AI systems you use to assist with ticket resolution and automation? Thanks,

@usmanbashir12100

Hi, I can serve as a technical customer success specialist for Hercules, resolving tier 3 issues across user apps and the platform, building automations to deflect tier 1 and tier 2 tickets, summarizing voice‑of‑customer and product feedback, and keeping the knowledge base current. I bring strong communication, DNS fluency, and hands‑on TypeScript and full‑stack web experience across auth, backend, frontend, and databases, and I use AI to accelerate triage, root‑cause analysis, and documentation—scaling to ~30 tier 3 tickets per day with high quality. Best regards, Muhammad Usman

@outputweb

1. Yes, I have extensive experience in customer facing roles, including sales, marketing and support. Over the last decade plus I've been honing my communication skills in building, maintaining and optimizing websites and e-commerce stores for a variety of clients. This has involved not only understanding technical issues with end-user apps but also explaining complex solutions to less technical users. 2. My proficiency with TypeScript is a solid 4. While it might not be to the level of a professional software engineer who codes day in and day out, I'm confident in my abilities to work effectively with it. Plus, my adaptability allows me to quickly acquire any additional knowledge needed to excel in my work. 3. While I have not worked with AI app builders specifically like Hercules, I possess robust web development skills encompassing backend, frontend, authentication, databases, and more. This includes proficiency in DNS manipulation and familiarity with practices that ensure secure connections between various network services -- all highly relevant for the tasks listed. Moreover, throughout my career, I have constantly embraced new technologies resulting in notable positive outcomes for my clients.

@FizzaNadeemK

Tier 3 support for an AI app builder is not just ticket handling — the real challenge is diagnosing whether the issue is in the generated app, the platform layer, or the user’s integration setup and turning those patterns into better automation. 1. Yes, I have worked directly with clients across web projects, handling technical discussions, troubleshooting, requirements, and post-launch support. 2. My TypeScript proficiency is 3/5 — I understand TypeScript concepts, structure, and usage in modern web applications, with stronger experience across JavaScript-based web development. 3. I have built WordPress, Shopify, WooCommerce, Wix, and Magento solutions, including custom storefronts, integrations, and automation workflows. I have also built n8n automations for operational tasks and worked with frontend, backend, authentication, databases, and API-based systems. The key here is creating a support system where repeated issues become searchable knowledge, automated resolutions, and product insights instead of recurring tickets. I have worked on workflows where customer issues were converted into structured data and automated actions, reducing manual effort for teams. How is Hercules currently storing tier 3 ticket data and product feedback — are you already capturing conversations in a system that can be connected to automation workflows? Best regards, Fizza Nadeem K

@SkillCrafts

I understand you're seeking a Technical Customer Success Specialist to address complex user app and platform issues, automate ticket resolution, and synthesize customer feedback, much like how tools like Lovable or Replit streamline development workflows. My experience in debugging complex applications and implementing robust automation strategies aligns perfectly with these requirements. My approach will involve leveraging my TypeScript expertise to build efficient automation scripts for tier 1/2 ticket resolution and feedback summarization. I'll use this alongside my DNS knowledge to diagnose and resolve platform-specific issues. For knowledge base management, I'll implement a structured content update process, ensuring clarity and accuracy for users. How do you currently track the impact of automated ticket resolutions on customer satisfaction? Also, what are the primary channels for gathering voice of customer feedback that you'd like to see synthesized? I'm eager to discuss how I can contribute to Hercules' success.

@juanpablomacf

I’m interested in joining Hercules as a Technical Customer Success Specialist, bringing a mix of strong communication, deep technical understanding and the ability to use AI to handle high‑volume Tier 3 tickets efficiently. I’ve worked with DNS, TypeScript, OAuth flows, backend/frontend debugging and database‑driven web apps, which aligns well with the needs of your platform. If helpful, I can explain how I approach Tier 3 debugging or how I build AI‑powered automations to reduce ticket load. I can resolve issues inside user‑built apps (auth errors, deployment failures, API misconfigurations, database issues) as well as platform‑level problems. I’m comfortable handling ~30 complex tickets per day using AI to accelerate triage, summarization and root‑cause analysis. I also build automations to eliminate Tier 1 and Tier 2 tickets—status checks, environment resets, common misconfigurations, usage summaries—and create internal tools that surface product feedback and voice‑of‑customer insights for the whole team. I keep documentation and knowledge bases updated with clear, actionable content. My background combines customer success, web development and automation, making me effective at both solving problems and preventing them. Ready to support your users and strengthen Hercules’ platform reliability.

@chandibraheem58

Hi! Just reviewed your requirements, and the combination of TypeScript, DNS, and full-stack troubleshooting tells me the real challenge isn't just closing tier 3 tickets it's preventing the same issues from coming back while keeping response times fast as volume grows. I'll focus on resolving complex application and platform issues, then turn recurring patterns into AI-powered automations for tier 1 and tier 2 support. That stops your engineering team from being pulled into repetitive support work while giving the whole company clearer customer feedback and a knowledge base that stays current. I'd be interested to know what your current support stack looks like and which ticket categories consume the most time today. Chand

@mogsten

Thanks for inviting me to this opportunity. 1. Customer-facing experience: Yes. I have worked directly with clients in technical support, implementation, solutions consulting, and post-deployment troubleshooting, resolving complex technical issues while ensuring a positive customer experience. 2. TypeScript proficiency: 5/5. I use TypeScript professionally to build and maintain scalable web applications, REST APIs, backend services, and modern frontend applications. 3. Websites and web apps: Yes. I have built and supported numerous web applications, including AI-powered SaaS platforms, CRM systems, automation platforms, customer portals, API integrations, internal dashboards, Stripe payment systems, authentication systems, and applications leveraging AI tools such as OpenAI. I also have experience working with modern AI-assisted development environments to rapidly debug, optimize, and deliver production-ready solutions. I believe my background is a strong fit for Hercules. I'm comfortable investigating complex frontend, backend, authentication, database, DNS, and deployment issues, resolving Tier 3 tickets efficiently, building automations to reduce support volume, maintaining technical documentation, and using AI to significantly improve productivity while maintaining high quality. I'm available for long-term collaboration and would be happy to discuss how I can contribute to your customer success team.

@mobasherreza10

With a strong background in web development and proven expertise in using Typescript, I'm well-positioned to excel at Hercules as your technical customer success specialist. I understand the crucial nature of effective communication when it comes to customer service and have a track record of delivering top-tier support in my previous roles. Not only have I built websites and web apps before, but I've also trained in AI app builders—qualifying me to handle not just tier 3 tickets but also build automations which aligns perfectly with your requirements. Equally impressive is my ability to apply AI technologies effectively to boost productivity, something I believe resonates strongly with Hercules' mission. Having been exposed to multiple SDKs and frameworks, incorporating AI boils down intriguingly well for me. For instance, application of Power Automate for AI Chatbots or use of ELK stack with Datadog are areas where I'm confident that I can leverage my skills for Hercules'success.

@derrickw33

As a Senior Full-Stack Developer with over 17 years of experience, I am equipped with the array of skills needed for this position. My proficient knowledge in Typescript will allow me to handle even the most intricate backend and frontend tasks. I also have an in-depth understanding of web development, including how to manage databases and authenticate users - all of which are crucial when it comes to resolving tier 3 tickets or building auto-resolutions. Furthermore, my deep domain expertise will guarantee that your knowledge base is always up to date. My track record speaks to my commitment to quality and efficient work. Not only have I built numerous websites and web-apps, but I have done so at scale - like any project needs to be done precisely for Hercules. And believe it or not, incorporating AI into my workflow has been a recurring theme throughout my career, enabling me to deliver exceptional results even under high volumes of work.

@jinufeb14

Drawing on my vast experience as a software engineer and ranked #5794 at Freelancer, I am adept at resolving complex technical issues for customers using my strong communication skills. My background in web development, which includes working with AI app builders, makes me perfectly suited to understand and handle the various challenges that may arise within Hercules' platform. As a proficient user of Typescript, I assure you of my ability to understand and tackle your technical needs. To bolster your customer support process at Hercules, I proposed using my AI expertise to build automations that will not only resolve tier 1 and 2 tickets but also summarize key customer insights and product feedback for the entire company. This will serve not only to enhance efficiency but also provide essential intel for refining the platform moving forward. Lastly, my past roles in customer-facing positions give me an edge when it comes to the interpersonal aspects of this role. I am well-equipped to handle ~30 tier 3 tickets a day, <![endif]-->leveraging AI assistance where necessary, while providing customers with a positive experience. I understand the importance of maintaining an updated knowledge base and assure you that I will continuously work towards improving and augmenting it. Together, let’s create a transformative customer success experience at Hercules!

@exequiel12ifran

Hello, 1. Customer-facing role: Yes. I have worked in customer-facing roles, including technical support, client communication, and solution delivery for web projects. 2. TypeScript proficiency: 5/5. I use TypeScript daily in frontend and backend work. 3. Web apps built: Yes. Examples include SaaS dashboards (React + TypeScript), admin panels with auth and database integration, and web apps built with AI app builders for fast MVP delivery. I am a senior full-stack developer with over 7 years of experience in software development. I work with TypeScript, web development, OAuth, DNS, and customer support workflows. For this role, I can resolve tier 3 tickets for user apps and the Hercules platform with clear and fast communication. I can also build automations to handle tier 1/2 tickets and summarize customer feedback for the team. I use AI daily to move faster and keep the knowledge base updated. I am an individual freelancer and can work in any time zone you need. Please contact me with the best time for a quick chat. Looking forward to discussing more details. Thanks. Lautaro

@sertev2022

Hi Hercules team, 1. Have you worked in a customer-facing role before? Yes. I've worked directly with customers for several years through my own software projects, providing technical support, onboarding, troubleshooting, product demos, implementation, and training. I enjoy solving technical problems and turning customer feedback into product improvements. 2. How would you rate your TypeScript proficiency (1–5)? 5/5. I've used TypeScript in multiple web applications, including different versions of my own SaaS products. I'm comfortable debugging, maintaining codebases, integrating APIs, and using AI to resolve issues faster without compromising quality. 3. Have you built websites or web apps before? Yes. I've built complete business applications, including Clouget POS, an ERP/POS and electronic invoicing platform, plus admin dashboards, REST API integrations, authentication, databases, mobile apps, and cloud-connected systems. I'm also familiar with DNS, deployments, and production troubleshooting. Spanish is my native language. My English is intermediate, and I'm comfortable reading technical documentation and communicating in writing. I'm continuously improving my spoken English. I enjoy combining technical problem-solving with customer success, and I'd love to contribute to Hercules.

@yasinu8

With a rich, versatile background in web development and digital solutions, I am excited about the possibility of becoming Hercules' technical customer success specialist. My proficiency in key areas such as DNS, Typescript, and web development (involving authentication, backend, frontend, and databases) aligns seamlessly with the requirement of assessing and resolving tier 3 tickets for both user apps and our platform in an efficient manner. Moreover, I firmly believe that utilizing automation technology to streamline processes is the key to maximizing efficiency. Over the years, I've honed my skill at building automations to tackle tier 1 and 2 tickets expediently. Additionally, my expertise extends not just into using AI but also understanding it well enough to leverage it effectively; this translates to productivity optimizations that won't stop at just making me more effective by pushing the ticket response number upward. Finally, my work methodology has always been centered on clear communication and customer satisfaction- traits that underpin any successful customer success role. Beyond just resolving issues raised by users, I make sure to maintain a knowledge base to ensure comprehensive support for future queries. If you're looking not just for a problem-solver but also someone who can enhance your products and end-user experience overall, let's talk further!

@ZohaibRoy

⭐⭐⭐⭐⭐ Technical Customer Success Specialist for AI App Support ❇️ Hi My Friend, I hope you're doing well. I've reviewed your project requirements and see you're looking for a Technical Customer Success Specialist. You don't need to look any further, as Zohaib is here to help you! My team has successfully completed over 50 similar projects in customer support and automation. I will resolve tier 3 tickets efficiently, create automations for lower-tier issues, and keep the knowledge base updated. ➡️ Why Me? I can easily handle your customer support needs as I have 5 years of experience in technical support and automation. My expertise includes troubleshooting, web development, and communication. I also have a strong grip on TypeScript, DNS management, and using AI tools to boost productivity. ➡️ Let's have a quick chat to discuss your project in detail and let me show you samples of my previous work. I'm looking forward to discussing this with you in chat. ➡️ Skills & Experience: ✅ Technical Support ✅ Customer Communication ✅ TypeScript ✅ Web Development ✅ DNS Management ✅ Automation Building ✅ Troubleshooting ✅ AI Tools ✅ Knowledge Base Management ✅ Backend Development ✅ Frontend Development ✅ Database Management Waiting for your response! Best Regards, Zohaib

@agustingonzalog

1. Yes, I’ve worked in customer-facing roles before, including customer support and solutions architect positions. I’m comfortable handling tier 3 tickets and communicating clearly with users. 2. I’d rate my TypeScript proficiency a 4. I use it regularly in web development and understand it well, though I’m not a full-time TypeScript engineer. 3. Yes, I’ve built websites and web apps using PHP, Laravel, Tailwind CSS, and Bootstrap. I’ve also used AI app builders like Lovable and Replit for prototyping. I can help resolve tier 3 tickets, build automations for tier 1/2, summarize customer feedback, and keep your knowledge base updated. I’m comfortable with DNS, OAuth, and frontend/backend development. Timeline: 1–2 days to get up to speed and start resolving tickets. Ready to get started. Agustin