
Completed
Posted
Paid on delivery
URGENT — Shopify Suspect Checkout Failing for US Customers — Need Developer with US Card Today I run a UK-based Shopify store ([login to view URL]) targeting US customers via Meta ads. For the previous 24 months our checkout-to-purchase conversion rate was 43.95% (1,268 completions from 2,885 checkout reaches). Since June 19th 2026 this has collapsed to under 4% — 9 completions from 200+ checkout reaches in 26 days. This is happening in real time today — 8 reached checkout, 0 US completions. The specific issue: US customers arriving via Meta ads on iPhone are reaching checkout and failing to complete — leaving zero trace in abandoned checkouts. The same customer was observed today attempting checkout across 3 different browsers simultaneously and still could not complete. UK customers appear to convert seamlessly. What I need immediately: A developer with a US-issued payment card Click my live Meta ad on an iPhone Attempt a test checkout and screen record the entire flow Identify exactly where the session fails Audit the checkout for anything specific to US mobile customers This is urgent — I need someone who can act today or tomorrow morning. with thanks
Project ID: 40584467
104 proposals
Remote project
Active 6 days ago
Set your budget and timeframe
Get paid for your work
Outline your proposal
It's free to sign up and bid on jobs

Hi, I can see the challenge is that this isn't a generic checkout bug but a geo/device-specific session failure that never logs into abandoned checkouts, meaning it's likely breaking before Shopify's checkout JS fully initializes or during a payment gateway handshake specific to US cards. I'll start by replicating the exact conditions: US card, iPhone Safari, via your live Meta ad click path, and capture network + console logs alongside screen recording to see exactly where the request stalls or drops. I'll check for Shopify Payments/PayPal regional routing issues, Meta pixel or checkout extensibility scripts blocking on iOS Safari, and any custom [login to view URL] or [login to view URL] injections that behave differently for non-UK IPs. I won't touch your theme or checkout customizations until the failure point is confirmed — no blind changes to a live revenue path. Deliverable: a screen-recorded reproduction of the failure, a technical root-cause report with exact failure point (network, script, gateway, or session), and a prioritized fix list you can action immediately. I've debugged Shopify checkout/payment gateway failures tied to geo-based session and script conflicts before. I can start immediately. Regards.
£112 GBP in 1 day
0.0
0.0
104 freelancers are bidding on average £136 GBP for this job

Hi, I hope you're doing well! This sounds like a critical issue and I'd like to help you diagnose it today. The geo-specific pattern, US iPhone only, zero abandoned cart traces, and sudden drop since June 19th strongly suggests a payment gateway or currency routing issue rather than a theme bug. Here is how I can help: Test checkout via US card on iPhone with screen recording. Audit Shopify payment settings for US-specific routing errors. Check Meta pixel and checkout scripts for conflicts. A few questions to help me move fast: 1. Did anything change around June 19th, such as a Shopify update, new app install, or payment provider settings change? 2. Is your store using Shopify Payments or a third-party gateway like Stripe or PayPal for US transactions? 3. Are US customers seeing any error message at all, or does the checkout simply stall silently? Ready to jump on this immediately. Azeem Amin
£250 GBP in 7 days
9.1
9.1

Subject: Proposal for Resolving Shopify Checkout Issue for US Customers Dear Client, I propose to analyze and resolve the Shopify checkout problem for US customers swiftly. With expertise in e-commerce and Shopify, I will identify and optimize the checkout process for US mobile customers, ensuring improved conversions. I am experienced in web development, user experience, and cross-border e-commerce, offering a tailored solution to enhance your online store's performance. I have a proven track record of delivering quick and efficient solutions based on specific business needs. I am well-equipped to handle the technical aspects of the project, including testing the checkout flow on an iPhone with a US-issued payment card, conducting a detailed audit, and providing actionable insights for implementation. Let's collaborate to fix the issue promptly and pave the way for a successful e-commerce journey together. Looking forward to working with you. Best regards, Ahmad Ayaz
£225 GBP in 5 days
8.9
8.9

Hi, I reviewed the project and understand you urgently need a Shopify checkout issue diagnosed for US mobile users, with testing a live checkout and screen recording to identify where it fails. I’ll simulate a test checkout using a US-issued card, audit the checkout flow on iPhone across browsers, and trace the failure to its source. I’ll verify Shopify and its Payment Processing steps, screen-record the journey, and apply Conversion Rate Optimization tactics to uncover blockers and fix them fast. I’m committed to rapid, clean work with clear updates and easy management for you today or tomorrow morning. Let’s discuss here now.
£250 GBP in 30 days
8.5
8.5

I AM AVAILABLE to start immediately ------------------------------- Here is what I will do: • Audit your Shopify checkout flow to identify the cause of the US customer checkout failures. • Test the complete purchase journey on iPhone and reproduce the issue with detailed screen recordings where possible. • Investigate Meta Ads, Shopify, payment gateway, and checkout settings to isolate the root cause. • Fix the issue, verify successful US checkout completion, and provide a report with all findings and changes made.
£135 GBP in 7 days
8.2
8.2

It is critical to address that drop in conversion rate immediately, especially since your store has historically maintained a strong 43.95% checkout-to-purchase rate. A sudden failure for US customers usually points to a specific payment gateway conflict, regional currency setting, or an issue with shipping zones that needs to be audited in your Shopify admin and payment logs right now. With over 15 years of experience managing complex platforms and troubleshooting e-commerce funnels, I know exactly where to look to identify why those transactions are failing. I specialize in identifying technical bottlenecks and have extensive experience working with Shopify to ensure payment gateways and checkout flows perform correctly for international customers. I can resolve this for £119.67 and will have your checkout functioning properly within 1 day. Please share the specific error logs you are seeing, and I will begin the diagnostic process immediately so you can resume your Meta ad campaigns.
£119.67 GBP in 1 day
8.1
8.1

Hello, I can see the hidden break in your funnel: UK buyers move through, but US iPhone sessions are failing silently before any abandoned checkout signal appears. That usually points to a checkout/session, payment, shipping, or device-specific script conflict , not a broad store issue. I’ve worked on Shopify checkout and payment flow troubleshooting, and I’ll approach this by testing the live ad path, recording the full mobile flow, isolating where the session stops, and checking US-only variables such as card validation, shipping zones, app scripts, pixel interference, and checkout extensions. I’ve shared an initial estimate based on your description, and once we go over a few technical or functional details, I’ll confirm the exact cost and delivery schedule. If you’d like, I can start today and first verify the exact failure point on iPhone before moving into the store audit. Would you like me to focus first on reproducing the US iPhone failure path, or on auditing your Shopify checkout settings and apps for the root cause? 1) Are you using any checkout apps, custom scripts, or upsell tools that may touch the US checkout flow? 2) Have Shopify Payments, currency settings, and shipping rates changed since June 19th? 3) Do you want me to compare iPhone US behavior against desktop and Android for a faster root-cause? Looking forward to your reply so we can finalize the exact plan. Thanks, Asad
£250 GBP in 10 days
8.3
8.3

Hello, As a seasoned Website Developer and Designer, tackling your Shopify issue would not only be a challenge I'm ready to undertake but also an opportunity for me to demonstrate my problem-solving abilities. With over 8 years of crafting online solutions, I've honed my skills in platforms like Shopify, HTML, payment gateway integrations and more to create robust eCommerce sites with great user experience. My expertise includes collaborating with different payment gateways and I possess a US-issued payment card which makes it possible for me to be up for the task right away. In addition to a strong technical base, I understand the urgency behind resolving this issue. Your sales have been severely hampered and it's crucial for your business to get back on track as quickly as possible. With this in mind, rest assured that my process entails conducting thorough requirement analysis, testing and deploying effective strategies. By clicking on your live Meta ad using an iPhone and completing a test purchase while screen recording the transaction, I'll identify the exact point of failure and audit your checkout process meticulously. What sets me apart is my commitment to delivering successful projects promptly without compromising quality. Beyond resolving this immediate concern with your checkout conversion rate for US customers, I believe we can work together to optimize your entire digital footprint. From enhancing your site's securit Thanks!
£650 GBP in 9 days
7.9
7.9

Hi there! I'm Markiyan, a full stack developer and CEO of a web agency, and I'd love to help you optimize your US checkout conversion on Shopify. I understand that your UK-based Shopify store is experiencing a significant drop in checkout-to-purchase conversion rate for US customers, particularly those using iPhones, with no trace in abandoned checkouts. My team and I have extensive experience with Shopify, e-commerce development, and payment gateway integration, including similar projects like the online shop for a Scandinavian fashion brand and a British online store with ERP integration. I can attempt a test checkout using a US-issued payment card on an iPhone, screen record the flow, and audit the checkout for any issues specific to US mobile customers. One question: Are there any specific payment gateways or third-party apps integrated into your Shopify store that could be contributing to this issue? Feel free to message me to discuss the details! — Markiyan
£160 GBP in 3 days
6.9
6.9

Hello, I can review the live Shopify checkout issue affecting US iPhone users from Meta ads. I can test the ad-to-checkout path with a US-issued card, screen record the full flow, and check why no abandoned checkout is being created. I will reproduce the session today, compare it against the UK path, and look for payment, market, shipping, tax, or browser-related blockers. You will get the exact failure point with clear notes and the recording so the checkout can be fixed quickly. Best regards, Teo
£200 GBP in 2 days
6.7
6.7

Hi, I can help you isolate this quickly. I’ll click the live Meta ad on iPhone, run a full test checkout with a US card, screen record the flow, and pinpoint exactly where US mobile sessions are breaking. I’ll also check Shopify checkout settings, payment/shipping/tax rules, and any mobile or browser-specific issues affecting US customers while UK orders still work. This is urgent, and I can start today or tomorrow morning. Regards, Parvesh M.
£24 GBP in 3 days
6.4
6.4

Hello! We can help investigate the checkout issue and identify where US mobile payments are failing. 1. Which Shopify apps or payment settings changed around June 19? 2. Do you need us to test the full checkout flow and record the failure today? — About us We are dZENcode – a full-cycle IT company for digital product development: from design and programming to integrations and post-release support. We build projects from scratch and also work on existing solutions that need further development, improvements, or technical support. You can find detailed information about our services and rates on our official website: https://dzencode.com. Please review it – after that, we can discuss the details and agree on the next step. ⚠️ After clarifying all details, we will define the scope, the suitable cooperation format – task-based, outsourcing, or outstaffing – and the final cost. Projects are guaranteed to reach release with us: • 10+ years providing IT services; • 90+ in-house specialists; • 250+ public reviews since 2015; • We support products under SLA after launch; • We work under NDA and a company contract!
£135 GBP in 7 days
6.7
6.7

Hello There! I’m Md Toriqul Islam, and I’m excited to partner with you. I can dive into your project immediately. I have rich experience in Shopify, Shopify Payments, Meta Ads, conversion tracking, checkout debugging, and mobile UX optimization. I understand your US checkout conversion has dropped dramatically despite consistent checkout traffic. I can perform a comprehensive audit of your Shopify checkout, payment gateway, Meta attribution, mobile browser behavior, and tracking configuration to identify the root cause. I’ll document my findings, verify the checkout flow, and recommend or implement the necessary fixes to restore conversions. I am skilled in Shopify, Liquid, JavaScript, Meta Pixel, Google Analytics, and conversion optimization. I’m ready to start immediately and would be happy to discuss this project. Looking forward to hearing from you. Best regards, Md Toriqul Islam
£100 GBP in 3 days
6.0
6.0

Hello, I'm **Jahangir Alam**, with **3 years of experience** in **Shopify troubleshooting and eCommerce optimization**. I can thoroughly audit your checkout, investigate the US customer issue, identify potential Shopify, payment, or tracking problems, and provide a fast solution to restore your conversion rate. Freelancer Profile: https://www.freelancer.com/u/websolution98 **Are you available for a quick chat?** Best regards, **Jahangir Alam**
£135 GBP in 7 days
5.9
5.9

Hello, I am Istkhar, a skilled developer with experience in optimizing checkout conversions for e-commerce websites. Your project regarding the sudden drop in checkout-to-purchase conversion rate for US customers on your Shopify store caught my attention. I have recently worked on a similar project where I successfully identified and resolved issues leading to a significant increase in conversion rates for the client. I understand the urgency of the situation and the need for immediate action. I have a US-issued payment card and can perform the necessary tests on an iPhone to identify where the checkout process is failing for US customers. My goal is to thoroughly analyze the checkout flow, pinpoint the specific issues affecting US customers, and provide actionable recommendations to improve conversion rates. I am available to start working on this project today or tomorrow morning. Please feel free to reach out to discuss further details or schedule a call to get started. Best regards, Istkhar
£100 GBP in 2 days
5.6
5.6

With the disappearance of the conversions of your valuable US customers, this situation certainly warrants immediate attention, and I'm here to offer you that. Not only do I possess the technical expertise to optimize your Shopify Store, but what sets me apart is my ability to view problems holistically and derive customized solutions from them. Given my extensive experience in eCommerce, on various platforms including Shopify, I'm adept at analyzing, troubleshooting, and enhancing checkouts as it aligns directly with your requirement. Of significant benefit to your issue is that not only am I a competent Web & App Developer, but I also own a US-issued payment card crucial for this assignment. Balancing design aesthetics with high-performance functionalities has always been my forte; this enables me to craft seamless user experiences that convert. I understand and appreciate the urgency behind your project, which is why once onboarded, I'll prioritize testing your checkout flow across different browsers on multiple devices – specifically iPhones in the US geo-location – and screen record every step of the process for meticulous analysis. Going further than simple diagnosis, I will audit several aspects such as responsive design, payment gateways configuration and compatibility with browsers and devices- all focused on improving the conversion rate. This commitment to quality extends throughout my work – from ideation to execution – in line with your objectives.
£20 GBP in 1 day
5.7
5.7

Hello You want to improve checkout conversion for your US customers by removing friction and increasing completed purchases I can audit the complete checkout journey identify where users drop off and implement focused UX improvements that make the buying process faster simpler and more trustworthy I'll review the checkout flow payment methods mobile experience form fields trust signals page speed and analytics then implement high impact improvements and validate the results with event tracking and A B testing I have strong experience with Shopify WooCommerce WordPress PHP JavaScript Google Analytics GA4 Hotjar Stripe UX optimization and conversion rate optimization I focus on data driven improvements that increase completed orders instead of just changing the design You'll get a streamlined checkout experience measurable conversion improvements optimized mobile flow detailed testing and a clear optimization report A few questions 1 Which platform is your checkout built on Shopify WooCommerce or a custom solution 2 Where are customers dropping off cart checkout payment or order confirmation 3 Which analytics tools are currently available such as GA4 Hotjar or Microsoft Clarity 4 Do you want only recommendations or should I implement and A B test the improvements as well Thanks
£98 GBP in 7 days
5.7
5.7

Hey there! I’m beyond excited to take this on! I recently wrapped up a similar project with good results. Drawing from my experience in PHP, Website Design, eCommerce, HTML, Shopify, UX / User Experience, Conversion Rate Optimization, Payment Gateway Integration, User Experience Research, Payment Processing, I’m ready to dive into your project. Please come over chat and discuss your requirement in a detailed way. Kind regards, Vishal Maharaj
£250 GBP in 5 days
5.0
5.0

As an experienced full stack developer with a strong background in eCommerce, especially on the Shopify platform, I believe I am the right fit for your project. My expertise in website design combined with my deep understanding of front and backend technologies will allow me to analyze and optimize your checkout process effectively. Furthermore, my knowledge of payment gateway integration is especially crucial in your case as you're experiencing difficulty with US customers related to their payment cards. On top of this, I possess a US-issued payment card which means I can personally test and record any issues US customers may encounter during checkout. The ability to screen record the entire flow and identify exactly where the session fails can be invaluable in fixing the current issue and preventing similar ones from occurring in the future. Finally, my approach to every project is client-centric - ensuring that the solution I develop aligns perfectly with your business objective. Plus, you can trust me to undertake tasks with a sense of urgency without comprising quality. Let's collaborate and get your Shopify store back on track!
£50 GBP in 10 days
5.2
5.2

Hi, the pattern here suggests this is unlikely to be a simple conversion issue and more likely a checkout-session failure affecting a specific segment. The fact that US users coming from Meta on iPhone fail across multiple browsers, leave no abandoned checkout, and UK customers continue purchasing points toward a problem before Shopify creates the checkout record potentially involving Shop Pay, payment gateway rules, Markets configuration, fraud filters, Meta link parameters, cookies/ITP, accelerated checkout, or a mobile-only script/app conflict. I'd reproduce the issue using a US-issued card on an iPhone while screen recording, inspect network requests and checkout redirects, then isolate whether the failure occurs client-side, at payment authorization, or before checkout persistence. I'll document findings, identify the root cause, recommend or implement the fix, and verify successful US mobile purchases before closing the investigation. Best Regards
£135 GBP in 7 days
5.0
5.0

As the founder of Solves Inn, a tech company focused on building high-impact digital solutions, I believe that not only do I have the technical skills to address your pressing issue with your US checkout optimization, but what sets us apart is our ability to adapt and resolve complex issues quickly. With my 100 percent proficiency in HTML, PHP, and being well-versed in systems such as Shopify which you heavily employ, I am confident your problem can be diagnosed and solved promptly. Moreover, my extensive experience in web and mobile development will enable me to accurately assess the specific issue you are facing with US customers reaching Meta ads on iPhones. Beyond simply solving the immediate problem, my work ethic and commitment will ensure a complete 360° response to all the possibilities affecting your customer's journey. From auditing your checkouts for anything specific to US mobile customers to improving overall efficiency, I am dedicated to ensuring a seamless shopping experience for your customers. I stand ready to act immediately and offer a lasting impact on your business. So let's team up and get those abandoned checkouts turned into successful conversions effortlessly.
£100 GBP in 4 days
4.7
4.7

Stafford, United Kingdom
Payment method verified
Member since Jul 15, 2026
₹1500-12500 INR
₹12500-37500 INR
₹12500-37500 INR
₹37500-75000 INR
$15-25 USD / hour
₹12500-37500 INR
$10-30 USD
₹10000-25000 INR
₹12500-37500 INR
$200 USD
$25-50 USD / hour
₹150000-250000 INR
₹1500-12500 INR
$30-250 AUD
$8-15 USD / hour
$250-750 USD
₹1500-12500 INR
₹2000-2500 INR
$250-750 USD
$20000-50000 USD