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I’m looking for a sharp, reliable assistant who is fluent in both Vietnamese and English to keep my day-to-day operations running smoothly. Most of your time will be split across three areas: • Customer support – Mainly email and occasional phone calls. You’ll monitor the shared inbox, draft clear, friendly replies, and jump on brief calls when an issue can’t be solved over email. • Appointment scheduling – Coordinate meetings across time zones, confirm with all parties, and send reminders so nothing slips through the cracks. • Data entry – Update client records, order details, and task trackers with absolute accuracy. We currently manage inquiries through Dotloop, so prior experience there is a plus, but if you’re comfortable with platforms such as Zendesk, Freshdesk, or Intercom you should ramp up quickly. Strong attention to detail, a professional phone manner, and the ability to switch effortlessly between Vietnamese and English are essential. Deliverables will be: 1. Same-day response to all new support tickets. 2. A clean, up-to-date appointment calendar at the end of each day. 3. Error-free data records maintained in the shared spreadsheet. If you have the language skills, the customer-first mindset, and the discipline to keep everything organized, I’d love to hear how you can jump in and make an immediate impact.
Project ID: 40511748
7 proposals
Remote project
Active 5 days ago
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7 freelancers are bidding on average $5 USD/hour for this job

I understand the value of your time and assure you of not just same-day responses but also accurate translations that truly convey your message. With an AI-enhanced workflow automation background, I can introduce efficiency and intelligence across departments. From scheduling appointments across multiple time zones to keeping records updated with absolute precision, I'm well-versed in platforms like Zendesk, Freshdesk, Intercom, and even Dotloop. My expertise lies not only in handling data entry but also using it for advanced analytics - ensuring a clean,up-to-date appointment calendar and data records at the end of each day as mandated. Beyond translating and administrating tasks proficiently, I bring a client-centric mindset to every project, which is what differentiates me from the crowd. From remote email management to seamless CRM integrations, I offer reliable backend operational support that meets your business needs. Working with me means you gain a committed partner who's proficient in English-Vietnamese communication, skilled in data operations and translations with a strong customer-first approach. Let's empower your business with efficient AI-driven systems that promise accuracy and scalability - all while saving you significant time and costs!
$3 USD in 40 days
7.5
7.5

As an experienced virtual assistant with a strong command of Vietnamese and English, I am confident that I can be the multifaceted professional you need to execute your tasks flawlessly. My commitment to customer service and keen attention to detail align well with your project's requirements, and I have the technical proficiency to leverage platforms like Dotloop for effective task execution. Not only have I been lauded for my ability to handle customer support with prompt emails and effective phone calls, but I have also navigated complex appointment scheduling across various time zones, ensuring no details go overlooked. My data entry skills are bar-none, providing you with reliable, clean records that will keep operations smooth and efficient. Above all, my dedication to quality rather than quantity ensures that your project will be done with the utmost care and precision. By choosing me, you're choosing someone who is diligent, adaptive and committed to using their skills to help businesses succeed. Let's
$2 USD in 40 days
4.5
4.5

MISSED FOLLOW-UPS, CALENDAR CONFLICTS, AND UNANSWERED MESSAGES CREATE PROBLEMS LONG BEFORE A BUSINESS OWNER NOTICES THEM. What stood out to me is that this role goes beyond translation. You need someone who can keep communication flowing smoothly between English and Vietnamese while staying on top of customer support, scheduling, and day-to-day administrative tasks. When managing a shared inbox and calendar, accuracy matters just as much as responsiveness. A missed detail in a support ticket or an overlooked appointment can quickly create unnecessary delays. I can help with: • English-Vietnamese customer communication and support • Inbox and ticket management with timely follow-ups • Calendar coordination and appointment scheduling • Accurate data entry and spreadsheet maintenance • Administrative support to keep daily operations organized My focus is making sure communication stays clear, records stay accurate, and nothing falls through the cracks. Are most customer inquiries coming through email, live chat, or a helpdesk platform like Freshdesk? Send me a message and we can discuss your workflow and how to keep everything running smoothly.
$5 USD in 35 days
2.7
2.7

Dear Sir/Madam, I am excited to apply for the Bilingual Virtual Assistant position. I am fluent in both Vietnamese and English and have experience in administrative coordination, and handling detailed documentation in a fast-paced environment. Although I have not used Dotloop specifically, I am comfortable learning new platforms and have experience working with various online systems and databases. I am confident that I can quickly adapt to your workflow, whether it involves Dotloop, Zendesk, Freshdesk, or other customer support tools. I can dedicate consistent working hours and am available to start immediately. I would welcome the opportunity to discuss how I can support your day-to-day operations and help keep everything running smoothly. Thank you for your time and consideration. I look forward to hearing from you. Best regards, Tran Dieu Hong
$8 USD in 40 days
2.1
2.1

Hello, I am fluent in Vietnamese and English and experienced in customer support, appointment scheduling, and data entry. My approach aligns with your requirements: Customer support: Monitor shared inbox, draft clear replies, and handle occasional phone calls with a professional manner. Scheduling: Coordinate meetings across time zones, confirm attendance, and send reminders daily. Data management: Maintain client records, order details, and trackers with zero errors. Platform experience: Comfortable with Dotloop, Zendesk, Freshdesk, and Intercom; quick to adapt to your workflow. Deliverables: Same‑day ticket responses, clean calendar updates, and error‑free shared spreadsheets. Strengths: Native‑level bilingual communication. Strong organizational discipline. Customer‑first mindset with attention to detail. I can jump in immediately and ensure smooth daily operations. Best regards,
$5 USD in 40 days
0.0
0.0

Irving, United States
Member since Jun 13, 2026
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