Ditutup

Customer Satisfaction calls to Germany

Budget is based on 15 hours per week, 3 hours from Monday to Friday, in the time frame between 4pm and 8pm CEST. Any extra time will be available and paid accordingly. This is a long-term position with different clients and target groups. 2nd level support and team leading positions will be recruited from existing staff and entail higher salary.

Only German native or near-native speakers without heavy accent! If you do not comply to this requirement, you will be reported. If the person in the interview is different to the person that will perform the job, the project will instantly be terminated, payments disputed, negative feedback will be left, and legal action taken against you.

We are looking for several German speaking - preferably native, but also with high level German without heavy accent - that will call consumer customer for short customer satisfaction calls. These are no cold calls, no sales. Actually, we are experiencing a high level of pleasant surprise for the extra care that the customers receive with our calls. Each call usually does not take longer than 2, 3 minutes. The goal of each call is finding out if the customer is satisfied with order process and product, if there were any issues in the order process or with the product or its use. Problem cases will be escalated to trained staff, so you will not have to provide any spontaneous solutions.

The main shift is in the German time zone hours between 5pm and 8pm. We have shifts over the rest of the day, but these will only be available additional to the main shift. Primary requirement is a customer service personality, and of course, being comfortable approaching people you do not personally know. You should have a calm work environment, fast internet speed, and professional equipment to make internet based calls. Reliability and communications are essential personal treats.

In your own interest, If your profile does not display any similar experience, please explicitly refer to it in your application. Bid only for 15 hours per week, 3 hours from Monday to Friday, in the time frame between 4pm and 8pm CEST. Any extra time will be available and paid accordingly.

This is a long-term position with different clients and target groups. 2nd level support and team leading positions will be recruited from existing staff and entail higher salary. However, bid for the initial position making outbound calls to existing customers.

Kemahiran: Sokongan Pelanggan, Jerman, Sokongan Telefon, Pembantu Maya

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Tentang Majikan:
( 20 ulasan ) North Miami, Germany

ID Projek: #18158623

3 pekerja bebas membida secara purata $107 untuk pekerjaan ini

helenetharangsi

Hallo, I am a native German speaker and i have experiences in making calls. Even, if I am not living in Germany, it is no problem to make calls in the European time zone, in the time you required. Interested? Write m Lagi

$30 USD dalam sehari
(17 Ulasan)
4.4
tom343

Hello, I am Tobias from Germany. At first I would like to understand: "15 hours per week, 3 hours from Monday to Friday" – does that mean the remaining 12 hours are on Saturdays and Sundays? Or is it just a typo and m Lagi

$157 USD dalam 3 hari
(0 Ulasan)
0.0
AlexandraKrax

Good day, I am a native German speaker with over four years experience in customer service. I have worked in the airline industry as well as the website security industry. The project on offer sparks my interes Lagi

$133 USD dalam 5 hari
(0 Ulasan)
0.0