We need to create new Help Desk records in vtiger wich information would be on a XML file in a secured ftp server.
We generate the xml files (one per ticket) and if the system detect that there is a new xml file (the id could be the ticket number) upload it.
The process has to be every 5 minutes.
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Hi Mate, We have good experience in vtiger. As per my understanding you need a script that can read xml and create help desk ticket. Please initiate chat to discuss more. Look forward for your response. Regards