- Defining quality standards and ensuring that all deliverables are of high quality and meet client needs.
- Interact with the department heads/ leads to understand the existing process and document the same.
- Set and document workflow/ procedures for all departments.
- Ensure all reports to projects (internal or client) are escalated to the concerned head or training arranged for the quality team.
- Monitor effectiveness of the Quality Assurance process/ workflow
- According to the skill-sets required for all members of the quality assurance team on the basis of the needs in the core offerings arrange trainings or refreshers.
- Perform annual performance review for all process.
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