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Ticket support

We are looking for someone to respond to our ticket system (3 - 10 tickets per week).

Job details/description:

Our colocation customer opens a ticket with us requesting for some kind of assistance. You will have to take the information, identify where the server is located (we provide the info about rack, switch port and IP) and that information needs to be submitted to our onsite data center tech support via another ticket system.

Client needs to be notified via original ticket that issue is being solved. Then response from onsite data center support needs to be viewed to get response and provide feedback back to customer via original ticket.

Many requests are for manual reboot, setup a hardware KVM, or have the data center investigate why server is not responding. There will not bee too much technical work or tech support for you as we do not provide tech support for the servers. It to communicate between customer and our onsite data center staff.

This is a long term/ongoing project. At this point we need mainly 6AM EST - 8PM EST but 24/7 support will be needed at later point.

Project start: no later than July 29, 2009.

Project will be paid per ticket. Please quote price for 20 tickets (initial project).

Kemahiran: Sokongan Pelanggan, Pengurusan Projek, Sistem Admin, Pencarisilapan, Destop Windows

Lihat lagi: tickets at work, support admin, job support, it support job, it admin support, get tech support, server maintance, tech support job, respond to feedback, it tech support, customer support job description, us tech support, Ticket, ticket system, Support, support system, support project, server support, rack , project support

Tentang Majikan:
( 30 ulasan ) Las Vegas, United States

ID Projek: #477073

40 pekerja bebas membida secara purata $150 untuk pekerjaan ini

servernix

We are a group of system admins working 24/7. Please check PM for more details.

$40 USD dalam 0 hari
(23 Ulasan)
4.4
LloydesignStudio

Ready to begin. Waiting for your selection. Thanks. Lloyd

$30 USD dalam sehari
(13 Ulasan)
4.1
exoticsolutions

Dear Oliver, We are willing to provide support assistance to your clients. We have more than 5 years experience and are already providing support assistance to some of our clients. Please feel free to write back if you Lagi

$200 USD dalam sehari
(3 Ulasan)
3.7
VIServices

Greetings! We, at Velan Info Services, have been delivering Remote IT infrastructure Management (RIM) Services successfully to clients across the globe. Our experienced Windows and Linux Support team members with Lagi

$50 USD dalam sehari
(14 Ulasan)
4.7
Hsofttech

Hi, We are ready for this job. Thanks Hsofttech Team

$30 USD dalam sehari
(2 Ulasan)
1.8
ibrahim951

i have a lots of free time for the job. i can work for as long as 10 hours a day. i have an excellent computer and internet knowledge. i have a fast internet line 24 hour a day. looking forward to work with you. Lagi

$30 USD dalam 0 hari
(0 Ulasan)
0.0
sufiyansalehjee5

Hi. I have been doing such sort of ticket support for more than 2 years i have a very good hand on such support. I will be available for your desired time.

$35 USD dalam 4 hari
(0 Ulasan)
0.0
isackriyas

Lets start, please send me more details.

$100 USD dalam 5 hari
(0 Ulasan)
0.0
reganaiyappa

we are a group of technical support people from companies like dell Hp and microsoft. we can do it a the earliest

$100 USD dalam sehari
(0 Ulasan)
0.0
khedkarsantosh

Rudra Technology is a leading specialist IT Infrastructure Services Provider, offering a comprehensive range of services to clients across the globe. A pioneer of the remote infrastructure management concept, Rudra Tec Lagi

$250 USD dalam sehari
(0 Ulasan)
0.0
singhmandeep19

tickets support

$140 USD dalam 7 hari
(0 Ulasan)
0.0
udit80

Kindly refer my PM.

$30 USD dalam 0 hari
(0 Ulasan)
0.0
icitrik

I believe I am exactly what you are looking for. I've worked both local and remotely for some of the largest names in the shared hosting business. I am able to handle support tickets, server level configuration, set up Lagi

$75 USD dalam 2 hari
(0 Ulasan)
0.0
Rrathor

Kindly refer my PM.

$40 USD dalam 7 hari
(0 Ulasan)
0.0
trustndeal

########################### Hi! I have worked as a customer support executive (Live Chat and email) for a biggest online auction company for past 4 years and I am expert in this area. I can do your work quickly, precis Lagi

$30 USD dalam sehari
(0 Ulasan)
0.0
coolshh

maximum of 30 tickets i can handle in 1 day $120 is quote for 20 tickets each additional ticket is 7$

$120 USD dalam sehari
(0 Ulasan)
0.0
ecorporate

My bid is $10 for 20 [login to view URL] team handles and provides customer support,data entry,ticket support and help desk services to several IT and non-IT [login to view URL] also have a 24 hours working [login to view URL] have all the Lagi

$30 USD dalam 7 hari
(0 Ulasan)
0.0
rlnarasimham

Sir , I have a good experience in dealing this kind of jobs and my Bid would be 24 $ for 20 tickets. Please respond

$200 USD dalam 7 hari
(0 Ulasan)
0.0
joshmarkel

i am willing to work for this job. i used to work as a travel agent as one of the concessionare in shangri-la.

$30 USD dalam 3 hari
(0 Ulasan)
0.0
manojpre

Hi, got 13yrs of experience in customer support. I can do this work up to perfection and promptly.

$30 USD dalam 0 hari
(0 Ulasan)
0.0