We are looking for someone to respond to our ticket system (3 - 10 tickets per week).
Our colocation customer opens a ticket with us requesting for some kind of assistance. You will have to take the information, identify where the server is located (we provide the info about rack, switch port and IP) and that information needs to be submitted to our onsite data center tech support via another ticket system.
Client needs to be notified via original ticket that issue is being solved. Then response from onsite data center support needs to be viewed to get response and provide feedback back to customer via original ticket.
Many requests are for manual reboot, setup a hardware KVM, or have the data center investigate why server is not responding. There will not bee too much technical work or tech support for you as we do not provide tech support for the servers. It to communicate between customer and our onsite data center staff.
This is a long term/ongoing project. At this point we need mainly 6AM EST - 8PM EST but 24/7 support will be needed at later point.
Project start: no later than July 29, 2009.
Project will be paid per ticket. Please quote price for 20 tickets (initial project).
40 pekerja bebas membida secara purata $150 untuk pekerjaan ini
Hi. I have been doing such sort of ticket support for more than 2 years i have a very good hand on such support. I will be available for your desired time.