Ditutup

Desktop Support Professional - Piacenza

As a fast-growing and dynamic Technology Outsourcing firm, we strive to constantly identify, attract, and secure the best skills, and most talented people available in the Technology space.

We are seeking a 2nd Line Desktop Support Analyst to support the client environment and help users to find solutions to their technical issues as well as monitoring the servers, network, PCs and peripherals.

The technologies supported include Microsoft Windows 7, Servers, OS and Office Suite; MAC skills are also important for this position. We are seeking someone with strong communication skills who always puts the user first; you should be well presented and comfortable working in business attire. A list of duties/experience/skills for this role is shown below:

Key responsibilities:

• Provide 2nd line remote and desk side support services to end users in a Windows and MAC environment.

• Troubleshoot PC related problems either via phone, remote tools or desktop support.

• Work to Service Level Agreements (SLA’s) in pressurised environments.

• Familiar with building, configuring and troubleshooting PC hardware components.

Behavioural skills required:

• Individual must have good customer facing skills and be well presented.

• Demonstrates independent and pro-active thinking

• Builds effective relationships both within the team and across the business and Professional Services

• Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices. Must be able to work alone and unsupervised, taking the initiative when necessary.

Technical skills required:

• Must have good working knowledge of Windows 7 including MCP.

• Knowledge of MAC HW/SW and mobile devices

• Working knowledge of current and legacy hardware platforms. Familiar with building, configuring and troubleshooting PC hardware components.

• Working knowledge of Windows XP/Vista and related Office applications.

• Knowledge of TCP/IP standards and networking.

• Basic knowledge of server/client operations in a domain environment would be advantageous including Active Directory.

• Knowledge of ITIL and experience of working within an ITIL environment.

• Experience in MAC support and a Windows Environment.

• Must have the capability to replace components on desktop PC’s. Hardware experience in printers and laptops would be preferable. An HP APS accreditation would also be preferable.

Experience & Qualifications:

• Minimum 3-5 years of experience in Desktop support or 2nd Line Support

• Strong in MS Servers, Operating Systems and Technologies

• Ideally, you will be an MCITP certified Enterprise Desktop Administrator 7 which includes Windows 7, Configuring and Windows 7 Desktop Administrator

Kemahiran: Sokongan Desktop, Microsoft, Bantuan Teknikal, Destop Windows

Lihat lebih lanjut: remote troubleshooting, desktop support professional piacenza, business analyst, Help Desk support, mcitp, windows phone for business, the active network, technical support duties, technical support and customer service, technical skills list, support outsourcing, skills of a business analyst, services agreements, server outsourcing services, professional people, professional outsourcing services, phone support service, phone support 24 7, people outsourcing, outsourcing technical support, outsourcing professional services, outsourcing professional, outsourcing office services, outsourcing in business, outsourcing hardware

Tentang Majikan:
( 0 ulasan ) United Kingdom

ID Projek: #1587877

88 freelancers are bidding on average €21/hour for this job

linuxwarm

Hi, We are dealing with Technical Support, Server Maintenance and Software Development. We are handling total of 83 remote servers (65 Linux and 18 windows servers). We are handling more than 50 desktop computers. Lagi

€18 EUR / hour
(17 Ulasan)
4.9
viveknayyar007

Hi Please check your pmb.

€20 EUR / hour
(1 Ulasan)
1.0
ronsoon

Please check your PM.

€30 EUR / hour
(0 Ulasan)
0.0
ShubhangeeMohan

Hi, We are Pune (India) based firm working since 1996. We will complete your work in time. We provide online support for software and customer satisfaction is our goal. Please see the private message box. Regards

€18 EUR / hour
(0 Ulasan)
0.0
TIMBACH14

I believe I would be a great asset to your company. I recently graduated compute hardware engineering from Texas Tech university.

€18 EUR / hour
(0 Ulasan)
0.0
stomzz

I am ready to work if given a chance...

€20 EUR / hour
(0 Ulasan)
0.0
mdmanikrangpur

hi, please check my pmb. Thanks

€20 EUR / hour
(0 Ulasan)
0.0
kristinasnyder2

I meet all of the needs for this job, please choose me! ANd i have so many other skills. PLease choose me and you will not regret it! i have all kinds of emaiol from gmail to verizon.

€18 EUR / hour
(0 Ulasan)
0.0
sureshshetty

hi sir, i will work for you,i already having good experience trow that and already given a support to corporate people and i am a dedicated work and i am efficient in my work..

€18 EUR / hour
(0 Ulasan)
0.0
Asfer

Dear Hiring Manager, I found a job posting for the need of your Company for the position "Desktop Support Professional". I would like to grab the opportunity to work with you on this project. Having read your projec Lagi

€18 EUR / hour
(0 Ulasan)
0.0
sunilks942

Hello sir, My name is sunil and I have 5 years of experiences in it. My core skills are:- window Troubleshooting including 2000,xp,vista,win 7, [url removed, login to view] [url removed, login to view], [url removed, login to view] [url removed, login to view] 2003,server 20008, Lagi

€25 EUR / hour
(0 Ulasan)
0.0
anishrajanmishra

We are team of professional experience in server administration, network administration and other activities. Kindly allow us to assist you.

€25 EUR / hour
(0 Ulasan)
0.0
TauqeerKh

I am a qualified research oriented and a talent senior IT Professional with out outstanding communication skills both oral and written. I have an unbeatable 11+ years of international experience and currently give onli Lagi

€30 EUR / hour
(0 Ulasan)
2.6
alarcon

IT Manager in Neo-Link Soluciones Argentina. IT Manager in Hendel Hogar S.A. Argentina.

€25 EUR / hour
(0 Ulasan)
0.0
theankur223

Hi, We are a It service company based in India, We can provide you that 1 person you are looking for. Not only will my company be able to full fill your requirement, We will also have a backup employee incase the em Lagi

€25 EUR / hour
(0 Ulasan)
0.0
privateren

I am working as a server and desktop support engineer in a engineering firm. Have MCSE and RHCE certifications. Can provide more details as and when required.

€24 EUR / hour
(0 Ulasan)
0.0
davescomputers

We are a United States Computer Consulting Company who can fulfill those needs. I have several clients from the medical, accounting, and auto industry which I support through remote & telephone support. We can take on Lagi

€18 EUR / hour
(0 Ulasan)
0.0
bnews24

I'm an IT professional with 9 years experience primarily in network and systems administration.

€18 EUR / hour
(0 Ulasan)
0.0
rajtec

Hi,I am MCSE and RHCE engineer with 6+ year experience. I am expert in handling and troubleshooting at both Desktop and Server level. I have worked on xp,vista,win7,server 2k,2K3,2K8,linux(redhat,centos,open suse,bsd,u Lagi

€20 EUR / hour
(0 Ulasan)
0.0
satyasingh

i am in system support since 2004 dealing with windows server, network, windows xp vista win 7 and win 98. i have experience in solution for virus affected system without formatting it. i assure you the work given to m Lagi

€18 EUR / hour
(0 Ulasan)
0.0