NYC Onsite L1 Tech Support (Onsite only)

I need a reliable L1 technician who can be physically present in mid-town Manhattan every Monday and Tuesday, four hours per day, for the next twelve months. IMPORTANT: This is an onsite role in New York City. Only candidates based in or near NYC will be considered. Scope of Work (SoW) for On-Site Technical Support Services 1. Introduction This Scope of Work (SoW) outlines the services to be provided by the Technician to the Client. The Technician will provide on-site technical support services as detailed below. 2. Services The Technician will provide the following services: 2.1 PC Setup and Troubleshooting The Technician will provide setup and troubleshooting services for both Windows and Mac PCs. This includes software installation, configuration, and resolution of any technical issues. 2.2 Asset Inventory & Movement The Technician will maintain an inventory of all IT assets. This includes tracking, documenting, and reporting on all hardware assets. Movement of assets when required. 2.3 Level 1 (L1) Network and Server Support (Hands and feet support) Not much—as we are in Co-working space. The Technician will provide L1 network and server support. This includes hands-on support under the guidance of instructions from Subject Matter Experts (SMEs). 2.4 Audio-Visual (AV) Support The Technician will provide support for all AV equipment. This includes setup, operation, and troubleshooting of AV systems. 2.5 Printer Support The Technician will provide support for all printer-related issues. This includes setup, operation, troubleshooting, and maintenance of printers. 2.6 Weekly Office Visits The Technician will visit the office on a weekly basis to provide on-site support and address any technical issues. Twice a week (Monday & Tuesday) (4 hours each day) 2.7 On-Demand Visits Upon receiving a notice at least 1 day in advance, the Technician will provide on-demand visits to the office to address urgent technical issues. 2.8 Weekend Support for Network/Server Changes – (on need basis) – very limited as this is co-working space. The Technician will provide support during weekends for any network or server changes. This includes implementation, monitoring, and troubleshooting of changes. 3. Response Time The Technician will adhere to the following response times: • Immediate Response: For critical issues affecting business operations, the Technician will begin working on the issue immediately upon notification. • 1 Business Day: For non-critical issues, the Technician will begin working on the issue within 1 business day of notification. 4. Terms and Conditions The specific terms and conditions related to the provision of these services will be outlined in the Service Level Agreement (SLA) between Antony Nixon and the Technician.

Project ID: 40705603