My freelancer failed to complete the project
Most issues can be resolved through patience, understanding, and open communication between the parties involved. We highly recommend trying to discuss problems between each other first to find amicable solutions.
If you no longer wish to work with your freelancer, here are your options:
- Award another freelancer if you wish to hire another freelancer from your existing bid list. See this article for tips. Doing this will not end your project with your original freelancer.
- Repost the project to receive a new set of bidders to choose from to work on your project. You can take advantage of our Recruiter Service for your reposted project if you need help in selecting the right freelancer. Our Project Recruiters can help connect you to the best freelancer for your project, which may also be one of our Preferred Freelancers.
- Mark the project as Incomplete to end the project. Incomplete projects affect a freelancer’s Completion Rate, so this is only recommended if both parties already tried resolving issues regarding the project.
- Cancel the project if you no longer wish/need to have it completed. Doing this will also affect your freelancer's Completion Rate.
Can I get help for managing my project and for progress monitoring?
If you need further recommendations on how to resolve an issue with a freelancer, scroll down past this article to chat with our Live Support or submit a ticket.