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Customer Service Team LeaderMar 2015 - Jun 2017 (2 years)
•A US lending company and we are tasked to process loan applications from our US customers. We need to review each application briefly, we are trained to identify fraud applications. •We make out-bound calls to inform our customer If they failed to meet our criteria, or If they need to do something on their end to complete the process of their application.
Loan Processor (Shift Leader)Sep 2011 - Oct 2014 (3 years)
• A UK based company and our main task is to make out-bound calls to our English customers to update them about the status of their loan application. We call them when they need to send certain documents to complete the process of their application, If there loans are approved, or If they are eligible to get another loan. Sometimes, during collections busy days we also help them by calling all customers who are due to pay. Basically, we do not focus on one job, we also multi-task.
Directory AssistantAug 2010 - Apr 2011 (8 months)
An in-bound process where we receive calls from US (Verizon campaign). A 411 service, and our task is to provide business and/or information of an individual/businesses using their internal system for number look-up or reverse look-up.
Call Center AssociateJul 2007 - Nov 2008 (1 year)
Out-bound process is the main focus of the company. Our main task is to call our customers to offer our products and services. I was assigned to different campaigns such UK, US and AU.
Mechanical Drafting2005 - 2010 (5 years)
Global Communications & Management Academy (2010)Eperformax Contact Center
Mastery of global communications to deliver superior customer services for global clients.