Imej profil Acarce
@Acarce
Penanda Philippines Makati City, Philippines
Ahli semenjak 22 Januari 2018
0 Cadangan

Acarce

Dalam Talian Luar Talian
I am a full-time freelancer and can work in UK, Australian, CANADA or U.S. business hours. My experiences include: -Data Entry -Customer Service -Email Support -Chat support -Internet Marketing -Virtual Marketing Assistant I can provide e-mail, ticket and phone support and will do everything I can to delight your customers. Communication is my passion and I firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction. Throughout the years of my experience as a Customer Service Agent I have managed to hone skills that are very close to my personality and that I consider essential to quality customer service, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude and persuasiveness. I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to customers.
$12 USD/hr
0 ulasan
0.0
  • N/AKerja Diselesai
  • N/AMengikut Bajet
  • N/ATepat Pada Masa
  • N/AKadar Ulang Upah

Portfolio

Ulasan Terkini

Tiada ulasan.

Pengalaman

Customer Service Team Leader

Mar 2015 - Jun 2017 (2 years)

•A US lending company and we are tasked to process loan applications from our US customers. We need to review each application briefly, we are trained to identify fraud applications. •We make out-bound calls to inform our customer If they failed to meet our criteria, or If they need to do something on their end to complete the process of their application.

Loan Processor (Shift Leader)

Sep 2011 - Oct 2014 (3 years)

• A UK based company and our main task is to make out-bound calls to our English customers to update them about the status of their loan application. We call them when they need to send certain documents to complete the process of their application, If there loans are approved, or If they are eligible to get another loan. Sometimes, during collections busy days we also help them by calling all customers who are due to pay. Basically, we do not focus on one job, we also multi-task.

Directory Assistant

Aug 2010 - Apr 2011 (8 months)

An in-bound process where we receive calls from US (Verizon campaign). A 411 service, and our task is to provide business and/or information of an individual/businesses using their internal system for number look-up or reverse look-up.

Call Center Associate

Jul 2007 - Nov 2008 (1 year)

Out-bound process is the main focus of the company. Our main task is to call our customers to offer our products and services. I was assigned to different campaigns such UK, US and AU.

Pendidikan

Mechanical Drafting

2005 - 2010 (5 years)

Kelayakkan

Global Communications & Management Academy (2010)

Eperformax Contact Center

Mastery of global communications to deliver superior customer services for global clients.

Sijil

  • US English Level 1
    77%

Pengesahan

  • Facebook Disambung
  • Freelancer Keutamaan
  • Bayaran Disahkan
  • Telefon Disahkan
  • Identiti Disahkan
  • E-mel Disahkan

Cari Freelancer yang serupa