Joffrey C. Profile

MENJELAJAH

Customer Support

Data Entry

Data Processing

Internet Marketing

Training

0.0

(0 ulasan)

Anda sekarang mengikuti .

Ralat mengikuti pengguna.

Pengguna ini tidak membenarkan pengguna untuk mengikuti mereka.

Anda telah mengikuti pengguna ini.

Pelan keahlian anda hanya membenarkan 0 mengikuti. Naik taraf di sini.

Berjaya tidak mengikuti pengguna.

Ralat tidak mengikuti pengguna.

Anda berjaya mengesyorkan

Ralat mengesyorkan pengguna.

Sesuatu telah berlaku. Sila segar semula halaman dan cuba lagi.

E-mel berjaya disahkan.

$3 USD / jam

baguio city,

philippines

$3 USD / jam

It's currently 8:47 PG here

Joined Jun 2, 2012

0 Syor

Joffrey C.

@Geoffrey16

0.0

(0 ulasan)

0.0

$3 USD / jam

baguio city,

philippines

$3 USD / jam

N/A

Pekerjaan Disiapkan

N/A

Mengikut Bajet

N/A

Tepat Pada Masa

N/A

Kadar Upah Semula

Customer Service, Fraud & Collections Specialist II / Assistant Team Lead

Over the last 5 years, I have developed and improved a wide range of knowledge and skills as a Customer Service Specialist. I have been continuously one of the Top Customer Service Specialist in the largest and best contact center here in the Philippines by providing services mostly on U.S. based companies. One of my career goal is to climb up the corporate ladder by working in an environment that would help me progress, maximize my time, empower myself and at the same time earn money to help my family. I always strive for excellence in everything that I do by continuously learning, working hard, and improving myself on the work at hand. My core competency lies in providing quality and compliant customer service and I am seeking oppurtunities to improve my skills that would help you build a very good consumer relationship for you and your company. I'm a certified Customer Service Specialist with experience in the top outsourcing contact service centers here in the Philippines and has also been trained and worked as an Assistant Team Leader. I have experience in handling in the following fields: Telecommunications, Mortgage, Credit Card Services, Fraud Detection, Federal and Private Education Loans, Sales and Collections which are mostly in the financial services vertical. I am also experienced in taking escalations and handling irate customers.

Lihat semua Internet Marketing Specialists dalam Philippines

Hubungi Joffrey C. mengenai pekerjaan anda

Log masuk untuk membincangkan sebarang butiran melalui sembang.

Item Portfolio

These two certificates was awarded to me for completing the Assistant Team Lead training and for being one of the best Assistant Team Lead in the production floor.

Certificate of Recognition

This certificate was awarded to me for managing and pushing the first team I handled for as the top team across training for hitting the highest performance mark.

Special Recognition Certificate

This was awarded after completing the training for a U.S. based Federal and Private Educational Loans for general consumer services and collections services.

Training Certificate

These two certificates were awarded to me for completing the training for U.S. Based Credit Card Company for General consumer services and Sales as well as for Fraud services.

Training Certificate

This certificate was awarded to me after training in a U.S. based Telecommunications account for demonstrating great problem-solving skills and practices.

Award Certificate

Ulasan

Perubahan disimpan

Tiada ulasan untuk dilihat di sini!

Pengalaman

Aegis People Support Inc.

Jan 2010 - Jan 2012 (2 tahun)

Aegis People Support Inc., is also one of the leading and largest outsourcing company worldwide that provides excellent and top-notch customer care services for different top companies in the United States and its territories. I was one of the top Customer Care and Sales Specialist of the project. I was promoted as an Assistant Team Lead before regularization that handles clients calls, supervises the team, ensures and monitors compliance, maintains quality control and customer satisfaction, and also superv

CONVERGYS Philippines Services Corp.

Ogo 2006 - Sep 2009 (3 tahun, 1 bulan)

Convergys Philippines, is one of the leading and largest outsourcing company worldwide that provides excellent and top-notch customer care services for different top companies in the United States and its territories. I was one of the top Customer Care and Sales Specialist of the project. I was assigned a Floor Leader, Cluster Head and Escalations Specialist depending on the client's demands and needs. Responsibilities included: ~ Provides Customer Care, Sales and Fraud Detection for a North

SYKES Asia Inc.

Ogo 2004 - Dis 2004 (4 bulan, 1 hari)

Sykes Asia Incorporated is an outsourcing company that provides Customer Care services for different companies in the United States and its territories. Responsibilities included: ~ Provides Customer Care Services for Chase Home Finance ~ Receives International inbound calls from the United States ~ Customer Service, Mortgage Department ~ Provides assistance for customer needs: o Provides general updated information o Billing disputes and inquiries o Payment options and disputes o Tax Info