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@Glitters3
Flag of Philippines Cebu City, Philippines
Member since February, 2012
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Glitters3

Atas talian Luar talian
KEY STRENGTHS I can work with other people in Multicultural environments in positions where communication is important and situations where teamwork is essential. SKILLS Communication - Converse well with Clients at all levels via telephone and email to ensure every need is met via active listening and comprehension. Problem Solving - Resolves in-depth queries in an analytical manner independently and provides appropriate high level of quality resolutions. Team Player - Enjoys sharing knowledge and encouraging development of others to achieve specific team.
$5 USD/jam
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Portfolio

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Pengalaman

Customer Care Agent

Jul 2012

Provide an overall excellent customer satisfaction service to customers with regard to their postpaid mobile account. Determine proper charges on the account and track payments as to keep account in good standing. Suggest plans that best suit customer's needs.

Call Center Professional

Aug 2011 - Jun 2012 (10 months)

Take inbound calls to provide first call resolution to every customer with regard to their internet radio account. Activate new accounts and determine proper charges. Up-sell products to match customer's needs.

Author Services Representative

Jun 2010 - Jul 2011 (1 year)

Take consistent and proactive/reactive steps to attend to an author's specific needs. Coordinate production timetable with production groups to ensure a timely delivery of book proofs and sample author copies. Determine proper charge for services, track author payments, and reconcile outstanding accounts.. Perform miscellaneous administrative job related duties as assigned. To ensure a high level of customer satisfaction for authors during the whole production process.

Market Researcher

Feb 2007 - Feb 2010 (3 years)

Conducted Professional Research across U.S, Canada, and Hawaii to gather opinions from different households on various topics and issues.

Pendidikan

Bachelor of Science in Computer Science

1995 - 1999 (4 years)

Perakuan

Caregiver Training Program (2006)

Center for Healthcare Profession

National Certificate Caregiving (NC II) >Provide care and support to infants, toddlers and children to foster their social, intellectual, physical and emotional development >Provides care and support to elderly people with their special needs >Maintains a healthy and safe environment >Responds to emergencies >Establishes Professionalism at the workplace

Penerbitan

Data Entry Specialist

Handled difficult market research projects successfully for various clients in different industries and markets. Consistent ERP (Employee Rate Performance) qualifier. Exceeded every quota assigned. Endorsed to another department in just two months time, to be entrusted for a wider range of responsibility due to excellent customer service. Consistent Quality Assurance passer.

Pengesahan

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  • Telefon Disahkan
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  • E-mel Disahkan

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