Jemput Pekerja Bebas ke Projek
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- N/AKerja-kerja yang Telah Disiapkan
- N/AMengikut Belanjawan
- N/AMengikut Masa
- N/AKadar Ulang Upah
Customer Care AgentJul 2012
Provide an overall excellent customer satisfaction service to customers with regard to their postpaid mobile account. Determine proper charges on the account and track payments as to keep account in good standing. Suggest plans that best suit customer's needs.
Call Center ProfessionalAug 2011 - Jun 2012 (10 months)
Take inbound calls to provide first call resolution to every customer with regard to their internet radio account. Activate new accounts and determine proper charges. Up-sell products to match customer's needs.
Author Services RepresentativeJun 2010 - Jul 2011 (1 year)
Take consistent and proactive/reactive steps to attend to an author's specific needs. Coordinate production timetable with production groups to ensure a timely delivery of book proofs and sample author copies. Determine proper charge for services, track author payments, and reconcile outstanding accounts.. Perform miscellaneous administrative job related duties as assigned. To ensure a high level of customer satisfaction for authors during the whole production process.
Market ResearcherFeb 2007 - Feb 2010 (3 years)
Conducted Professional Research across U.S, Canada, and Hawaii to gather opinions from different households on various topics and issues.
Bachelor of Science in Computer Science1995 - 1999 (4 years)
Caregiver Training Program (2006)Center for Healthcare Profession
National Certificate Caregiving (NC II) >Provide care and support to infants, toddlers and children to foster their social, intellectual, physical and emotional development >Provides care and support to elderly people with their special needs >Maintains a healthy and safe environment >Responds to emergencies >Establishes Professionalism at the workplace
Data Entry Specialist
Handled difficult market research projects successfully for various clients in different industries and markets. Consistent ERP (Employee Rate Performance) qualifier. Exceeded every quota assigned. Endorsed to another department in just two months time, to be entrusted for a wider range of responsibility due to excellent customer service. Consistent Quality Assurance passer.