IT professional with proven experience in providing technical support for Microsoft products and services.
Core Expertise
- Microsoft 365 setup and administration
- Azure configuration
- Exchange online configuration and troubleshooting
- Email and file migration
- SharePoint Online & OneDrive for Business
- Microsoft Teams
- Microsoft 365 apps deployment
- Security and compliance
- Azure (for Identity and access management).
- Windows server setup and administration
- Exchange server administration
- Intune deployment
- Windows Hello for Business configuration
- Microsoft Defender implementation
- Installation and configuration of Azure AD connect, including Hybrid AAD Join of devices.
- Microsoft 365 Apps installation and troubleshooting
- Knowledge of TCP/IP, DNS, DHCP, etc.
Experience working with Windows 10/11 and macOS, and I am conversant with various remote support tools like LogMeIn, TeamViewer, AnyDesk, ConnectWise Control, and Quick Assist. For CRM, I have experience with Microsoft Dynamics 365, Zendesk, and FreshDesk.
I speak fluent English and I have great interpersonal skills. I present my ideas in a way that is easily understood by people with varying technical knowledge. I have a record of consistently delivering excellent service to my clients.
I work with high level of commitment, making sure that I exceed my client’s expectations. I base my work on trust, honesty, and integrity. I will deliver the very best of support whenever you need a competent IT support professional.
I look forward to working with you.